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"This hotel is beautiful, the staff was very nice and the perfect location. It was an easy walk to shopping and the bund."

"good customer servies"

"Excellent location. Friendly and helpful staff even helped me to book a restaurant. "

"Love staying at this hotel! Enjoy walking along the river in the morning in the park nearby and enjoying the famous night light views! The hotel is excellent and I feel very safe! "

"Theresa Jin was very helpful on getting most out of our stay. "

"Very enjoyable stay, rooms were very large and convenient and a very good location would highly recommend"

"I like everything."

"Stayed in many hotels during my 2 weeks around China and this was the only one with obvious "classical luxury" vibe from overall design to the small amenities. King sized bed and duvet were super comfortable. Amazing Bund view but be noted it's towards the North Bund, not the old Bund. Staff were efficient, I had a small issue with the bath tub and a technician arrived at my room door for fixing within a couple minutes. Staff at the lounge were kind and attentive. Good quality food and beverage. Location is great, just couples steps from the TV tower and near metro station. Don't skip visiting the pool area, mean view over Pudong! Massage at the onsite spa was a great closing for my China trip, too. On the other hand, I was under impression the Club room were all renovated recently. However, my room had new carpet, but the chipped wood in the bathroom were still there, just a coat of painting over. This was the only hotel without new style toilet in my whole trip (before that I thought high-end hotels in China were fighting for the top spot in luxe by fancy toilets, apparently not). I could hear music and noises from the 30th floor bar in my room, it didn't bother me much but if you're a light sleeper, avoid rooms directly under the bar area in flood 29. "

"Walkable location to main sightseeing, restaurants and shopping. "