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Windsor Palace Hotel

4.0 star property
Family fun on the sand beach

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January 2025

Photo gallery for Windsor Palace Hotel

Lobby sitting area
Hydrotherapy, aromatherapy, reflexology, 6 treatment rooms
Deluxe Double Room
Exterior
Hydrotherapy, aromatherapy, reflexology, 6 treatment rooms

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Gym
    Gym
  • Room service
    Room service
  • Pet-friendly
    Pet-friendly
  • Breakfast available
    Breakfast available

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Designer toiletries
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Heating
Free cribs/infant beds
LCD TV
Hypo-allergenic bedding
Hair dryer
Designer toiletries
  • Sleeps 3
  • 1 Queen Bed

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About the area

Map
75 Jachranka on the Zegrze Lake, Serock, Masovia, 05-140

What's nearby

  • Catholic Church of St. Anthony of Padua - 5 min drive - 4.1 km
  • Zegrze Reservoir - 7 min drive - 4.5 km
  • Old Town Square - 38 min drive - 34.7 km
  • Old Town Market Place - 39 min drive - 34.8 km
  • National Stadium - 40 min drive - 35.8 km

Getting around

  • Warsaw Praga Station - 36 min drive
  • Frederic Chopin Airport (WAW) - 67 min drive

Restaurants

  • ‪McDonald's - ‬13 min drive
  • ‪Restauracja Złoty Okoń - ‬8 min drive
  • ‪Góralska Chata - ‬8 min walk
  • ‪Laguna. Bar - ‬15 min drive
  • ‪Centrum Kręcenia Kulą Ziemską oddział Topolina - ‬16 min drive

About this property

Windsor Palace Hotel

Upscale family-friendly hotel by the lake
Consider a stay at Windsor Palace Hotel and take advantage of a marina, a nightclub, and a bowling alley. For some rest and relaxation, visit the sauna or steam room, and indulge in hydrotherapy, reflexology, or a massage. The on-site restaurant, Victoria, features international cuisine. In addition to a terrace and shopping on site, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Free self parking
  • Buffet breakfast (surcharge), a roundtrip airport shuttle (surcharge), and express check-in
  • A front-desk safe, a 24-hour front desk, and a TV in the lobby
Room features
All 178 rooms offer comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Childcare services and free infant beds
  • Hypo-allergenic bedding and rollaway/extra beds (surcharge)
  • Bathrooms with designer toiletries and showers
  • LCD TVs with satellite channels
  • Heating, daily housekeeping, and desks

Languages

English, Polish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: PLN 48 for adults and PLN 48 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Five O Clock
  • Victoria

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bowling alley
  • Health club
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Bowling alley
  • Free crib
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 48,438 square feet of conference space
  • Business center

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Marina
  • On a lake
  • Picnic area
  • Terrace

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Hydrotherapy
  • Massage
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 80.00 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for PLN 100.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 48 for adults and PLN 48 for children
  • Pet fee: PLN 80.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: PLN 100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available

Property is also known as

Windsor Palace Hotel Serock
Windsor Palace Serock
Windsor Palace Hotel Hotel
Windsor Palace Hotel Serock
Windsor Palace Hotel Hotel Serock

Frequently asked questions

Is Windsor Palace Hotel pet-friendly?

Yes, Windsor Palace Hotel allows cats and dogs (limit 1 total) with a maximum weight of up to 44 lbs per pet. There's a fee of PLN 80.00 per pet, per night. Service animals are exempt from fees.

How much is parking at Windsor Palace Hotel?

Self parking is free at this property.

What time is check-in at Windsor Palace Hotel?

Check-in begins at 2:00 PM.

What time is check-out at Windsor Palace Hotel?

Check-out is at 10:00 AM.

Does Windsor Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Windsor Palace Hotel located?

This family-friendly Serock hotel is located on a lake, within 3 mi (5 km) of Catholic Church of St. Anthony of Padua and Zegrze Reservoir. First Warsaw Golf & Country Club and Modlin Fortress are also within 16 mi (25 km).

Windsor Palace Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 21 out of 42 reviews" "
Rating 8 - Good. 10 out of 42 reviews" "
Rating 6 - Okay. 8 out of 42 reviews" "
Rating 4 - Poor. 3 out of 42 reviews" "
Rating 2 - Terrible. 0 out of 42 reviews" "

9.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

8.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the cooking services that they offered for breakfast. The safe in the room was a good idea and was very nice. Alex
Stayed 7 nights in Jun 2021

4/10 Poor

Andrew, Birmingham

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I’m sure it’s a lovely place outside of pandemic time and in season. I attended a wedding here. The rooms are dated and looking past their prime. There was no bar. There was no restaurant for evening meals. There were no tea/coffee facilities in the room. This is very much a conference centre with rooms as opposed to a hotel. If I were you, I’d stay at the sister hotel next door. It had all the facilities that we’re missing. So it can’t be blamed on COVID.
Stayed 3 nights in Sep 2020

6/10 Okay

Paul, Manchester u.k

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel however we stayed for two nights at a good price but the was no facilities for a tea or coffee only from the bar or at breakfast times on the second night there was a works convention on were most were drunk and we even had a fight going on outside on the landing and the music keet us up till 3am not the best when you have to fly back home the next day would we stay again NO
Stayed 2 nights in Sep 2020

8/10 Good

David

Very pleasant stay in pleasing surroundings
Stayed 2 nights in Nov 2018

8/10 Good

Randy

Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel; far from everything
This is a fantastic upscale hotel. Great room great amenities. They advertise multilingual staff however we only found one employee who could speak English. But she was really good! Unfortunately for the night of our visit and review the hotel was totally booked for two big events. The dining room was converted to a banquet room and we could only eat dinner in the lobby bar. We checked for other nearby restaurants and the nearest one was almost 10 km away.
Stayed 1 night in Oct 2018

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to relax
Nice surroundings, loads of activities, good breakfast:)
Stayed 2 nights in Jul 2018

8/10 Good

Wojciech

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice gateway place near Warsaw
As long as you go along with the style of the place it can be really pleasant. Rooms are clean and comfortable, service kind and helpful and area very much relaxing.
Stayed 1 night in Oct 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Wedding day
Vast hotel, but often looked empty, room was clean and tidy, food was above average, front desk staff unable to understand requests, requires more multi lingual staff.

10/10 Excellent

Tanveer, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very plush, some say ostentatious
We just needed a good value hotel, with secure parking, wifi and breakfast and easy to get to along the route on our car trip across europe. We were taken aback with the plush surroundings and the quality of the hotel considering we paid around £80 for a triple room! The restaurent / bar was small but food was to an amazing standard, and once again great value, all in a wonderful experience.

4/10 Poor

Verified traveller

Disliked: Staff & service
Only for business conference.
Business conference only, do not go as a couple or with freinds. Food is poor, bar was the only good place.

6/10 Okay

Tomasz

Disliked: Cleanliness
Stayed 1 night in Jun 2021

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un endroit superbe, on se croirait dans un palace. Mon sejour a eu lieu durant l'épidémie donc je n'ai pas pu profiter de tout le charme de l'endroit. Chambre propre et très grande. Très bonne literie. Petit-déjeuner copieux. J'aimerai découvrir l'endroit dans des circonstances "normales". En tout cas endroit a découvrir ainsi que toutes les activités que je n'ai pas pu essayer : restaurants, la plage, et l´accro-branches a l'air dingue!
Stayed 1 night in May 2021

8/10 Good

Dominik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Opinia służbowego wędrowca
Obiekt oraz okolica wspaniała, obsługa bardzo miła i pomocna, z restauracji nie korzystałem. Minus za brak otwartego "baru" (wytłumaczono, że to przez Covid-19), materace zbyt miękkie, brak lodówki w pokoju.
Stayed 1 night in Jul 2020

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Świetne miejsce na weekendowy wypad.
Bardzo udany pobyt! Od samego początku do końca. Przemiła Pani na recepcji nas przywitała i również pożegnała. Pokój bardzo wygodny, ze wszystkimi udogodnieniami. Przepiękna okolica do spacerów. Jak najbardziej polecam hotel Windsor.
Stayed 1 night in Nov 2019

6/10 Okay

Maciej

Liked: Cleanliness
Disliked: Property conditions & facilities
Obiekt spory, znany, więc chciałem tam w końcu przenocować i miałem pecha lub innevoceny są na wyrost. Na powitanie recepcjonistka z grymasem na twarzy, nie mająca pojęcia jak rozliczyć pobyt / ta kwestia ciągnęła się do samego końca, kto pobiera odemnie kwotę za nocleg, strona internetowa czy mam bezpośrednio zapłacić w hotelu - Hotels. Com, ściągnęło mi kwotę w momencie rezerwacji, w pokoju odcrazu na wejściu oberwane drzwi od szafki /zgłosiłem to w recepcji, hednak uważam, że takue coś może się przytrafić w przydrożnym motelu a nie w tak wysoko cenionym hotelu /, śniadanie w miarę, ale brakowało tego "czegoś" jak ma miejsce o takim mniemaniu. Ogólnie to wysłużony hotel i przerost formy na treścią z pewnością nie wart tych cen, ale to tylko moje zdanie...
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Szczepan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Windsor
Po prostu super
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Siisti. Kaukana kaikesta. Ruoka keskinkertaista, Aamupala runsas.Ranta ei ollut uimakelpoinen. Liikenneyhteydet olemattomat.Huone oli hyvä.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warto przyjechac
Piękna okolica, ogromny kompleks hotelowy, duże przestronne pokoje, miła obsługa.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Stayed 4 nights in Jul 2019

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo ładna lokalizacja blisko jeziora i hotel w bardzo eleganckim wręcz barokowym stylu. Bardzo dobre śniadania.
Stayed 1 night in Jul 2019

10/10 Excellent

Katarzyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wypad weekendowy
Wyjazd z rodziną piękna okolica piękny hotel sympatyczna obsługa, uśmiechnięta pomocna pokój zadbany łóżka wygodne na siłę można się przyczepić, ale my byliśmy zachwyceni w restauracji nie drogo w porównaniu do hotelu obok. Atrakcje dla dzieci blisko plaża jest gdzie po spacerować usiąść i się odprężyć polecamy i napewno wrócimy
Stayed 1 night in Jul 2019

10/10 Excellent

Jakub

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszystko było ok, miła obsługa, dobre jedzenie.
Stayed 1 night in May 2019

General hotel information

Check-In Time
2:00 PM
Check-Out Time
10:00 AM
Address
75 Jachranka on the Zegrze Lake, Serock, Masovia
Location
Serock