Schoenstatt Sanctuary Tours and Activities

Our experience at this hotel was mixed. While the room was spacious (we had a junior suite) and the location was near enough to the main city center, this is not a well run hotel. We struggled to get sheets and blankets despite asking multiple times (it never came). The room keys consistently didn’t work. The shower didn’t drain properly and almost flooded. The toilet clogged. There is a pool, but it’s ice cold and not cleaned. And the concierge desk was empty most of the time and the front desk was not helpful. WiFi was choppy and slow. I had to do a work call and it kept cutting in and out. As other reviews have previously suggested, the place needs a facelift to say the least and a change in Management. We loved our stay in San Miguel, a gorgeous city, but we wouldn’t stay here again.

Location is ver convenient, you close to the main square, yet it’s quiet. Staff if very friendly and helpful. Make use of the terrace. Bed/pillows/sheets are definitively an area for improvement.

Very clean, very hospitable and super friendly staff. I loved my stay and we had the comfiest bed ever