6/10 Okay
Karla
Travelled with family
Oct 8, 2024
Disliked: Cleanliness, property conditions & facilities
Upon arrival, we were greeted with a single staff member at the front desk, which led to a short wait. After receiving our room key, we took the only elevator they had. The elevator was dirty, with numbers falling apart, and it was very, very small and uncomfortable.
Finding our room was confusing due to the odd numbering system. It turned out the room was right by the elevator, but we didn’t recognize it because someone was still cleaning it, with the door wide opened covering the room number when we arrived. After seeing what was cleaned from the room, we were immediately uneasy. While the cleaner did a good job, the state of the room beforehand was alarming. The bedsheets were stained, and the couch outside the room looked as if it had been pulled from a dumpster.
To make matters worse, our "pool view" revealed a dirty, uninviting pool that we wouldn't consider using. Due to the hurricane and power outage, we had no choice but to stay, but I went home to get my own bedding because I didn’t feel comfortable using what was provided. Overall, the experience was unsettling, and I would never stay there again.
Karla
Stayed 1 night in Sep 2024