San José de Cúcuta Vacation Packages

Staff nice Property condición fair

Beautiful place with amazing food options and drinks.

The rooms were spacious and the staff were friendly. I would like to see a more variety at the breakfast and more items on the menu

I like the fact the property was centrally located to two major area's being Zona T and Parque 93. They were both a 10 minute walk either way. The hotel room was spacious and clean. The service was outstanding. In particular, Christian was professional and very helpful. Everyone was super friendly.

We coordinated transportation through the hotel, and they were very efficient and attentive, even ensuring the pick-up went smoothly. The hotel itself is beautiful and well-maintained. At reception, the staff was very welcoming, and we were greeted with a welcome cocktail while waiting for our room to be ready. The room service was excellent, and so was the breakfast. My only comment for improvement is that the hot water in the bathtub never worked, which was disappointing since it was one of the main reasons I chose that specific room. Aside from this issue, the location is fantastic—close to many great restaurants and shops. Overall, it was a pleasant stay, but I would encourage the hotel to address the bathtub issue to meet the expectations of future guests.