Title: The Phoenix Hotel - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=3132&destination=San+Francisco%2C+California%2C+United+States+of+America&selected=14420&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # The Phoenix Hotel Travelers relax by the outdoor pool during the day before venturing out to nearby entertainment venues like Bill Graham Civic Auditorium and Warfield Theatre ## Photo gallery for The Phoenix Hotel ![Bar (on property) - The Phoenix Hotel (San Francisco)](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/ff184b25.jpg?impolicy=resizecrop&rw=598&ra=fit) ![42-inch flat-screen TV with cable channels, TV, iPod dock - The Phoenix Hotel (San Francisco)](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/c7850c21.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Interior - The Phoenix Hotel (San Francisco)](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/0fa7b4cb.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Fireplace - The Phoenix Hotel (San Francisco)](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/b7c927a9.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Outdoor pool, a heated pool - The Phoenix Hotel (San Francisco)](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/88b85883.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies The Phoenix Hotel offers a peaceful escape near Moscone Convention Center. Guests enjoy the outdoor pool, convenient bar, and helpful staff. Practical amenities like dry cleaning services and in-room WiFi make it a comfortable base for exploring San Francisco. ## Reviews 9.0 Wonderful ## Popular amenities - Pet friendly - Free WiFi - Breakfast available ### VIP AccessSee the benefits you'll enjoy with VIP Access > Get more when you're a member > > - Save 15% or more on select VIP Access properties when you reach Silver tier or above > - Experience top-rated quality and exceptional service > - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available > > [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=14420&PinnedHotelID=14420&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=14420&PinnedHotelID=14420&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=14420&PinnedHotelID=14420&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-07&endDate=2026-04-08&selected=14420&PinnedHotelID=14420&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=14420&PinnedHotelID=14420&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=14420&PinnedHotelID=14420&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=14420&PinnedHotelID=14420&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=14420&PinnedHotelID=14420&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 2 beds 1 bed Showing 11 of 11 rooms ### View all photos for Poolside Two Queen Room ![Poolside Two Queen Room](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/03377bd4.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Poolside Two Queen Room - Sleeps 4 - 2 Queen Beds ### View all photos for Two Queen Room ![Two Queen Room](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/c48c980d.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Two Queen Room 10.0 Exceptional 1 review - Sleeps 4 - 2 Queen Beds ### View all photos for Accessible Two Double Room ![Accessible Two Double Room](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/312d68aa.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Accessible Two Double Room - Sleeps 4 - 2 Double Beds ### View all photos for Studio King Suite ![Studio King Suite](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/4777df02.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Studio King Suite - 1 bedroom - Sleeps 4 - 2 King Beds ### View all photos for Poolside King Room ![Poolside King Room](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/0b66baa5.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Poolside King Room 7.0 Good 2 reviews - Sleeps 2 - 1 King Bed ### View all photos for Accessible King Room ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/55539ae7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Accessible King Room - Sleeps 2 - 1 King Bed ### View all photos for King Room ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/55539ae7.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Room - Sleeps 2 - 1 King Bed ### View all photos for Deluxe King Room ![Deluxe King Room](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/c5411495.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe King Room 8.0 Very good 1 review - Sleeps 2 - 1 King Bed ### View all photos for King Suite ![King Suite](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/eb568e87.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### King Suite - Sleeps 2 - 1 King Bed ### View all photos for Headliner Suite ![Headliner Suite](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/40f062b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Headliner Suite - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Superior King Room ![In-room safe, desk, iron/ironing board, free WiFi](https://images.trvl-media.com/lodging/1000000/20000/14500/14420/8fd99a72.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior King Room - Sleeps 2 ## You may also like Ad ![Hypo-allergenic bedding, in-room safe, desk, laptop workspace](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/10600/10538/5971a3e7_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Holiday Inn Golden Gateway by IHG Downtown San Francisco - Pool - Free WiFi - Air conditioning - Gym 9.0 Wonderful 5,511 reviews CA $184 CA $216 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/San-Francisco-Hotels-Holiday-Inn-Golden-Gateway.h10538.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=178305&destination=San Francisco (and vicinity)&destType=MARKET&latLong=37.7874,-122.4082&searchId=fd8b82b3-86a9-4d6e-8555-1ec2d57b7211&top_cur=CAD) Ad ![Penthouse (Rooftop)](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/20000/18500/18437/12c7530e_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Tilden Hotel Union Square - 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Pet friendly - Free WiFi - Restaurant - Air conditioning 8.0 Very good 789 reviews CA $177 CA $208 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/San-Francisco-Hotels-Courtyard-By-Marriott-San-Francisco-Union-Square.h360.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=178305&destination=San Francisco (and vicinity)&destType=MARKET&latLong=37.7874,-122.4082&searchId=fd8b82b3-86a9-4d6e-8555-1ec2d57b7211&top_cur=CAD) Ad ![Interior](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/1000000/430000/423000/422927/bdbb1b93_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Courtyard by Marriott San Francisco Fisherman's Wharf Fisherman's Wharf - Free WiFi - Restaurant - Air conditioning - Gym 9.2 Wonderful 1,001 reviews CA $200 CA $235 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/San-Francisco-Hotels-Courtyard-San-Francisco-Fishermans-Wharf.h422927.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=178305&destination=San Francisco (and vicinity)&destType=MARKET&latLong=37.7874,-122.4082&searchId=fd8b82b3-86a9-4d6e-8555-1ec2d57b7211&top_cur=CAD) Ad ![Fireplace](https://images.trvl-media.com/lodging/1000000/120000/119000/118976/2576fd8e.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Hotel Del Sol Cow Hollow - Pool - Breakfast included - Pet friendly - Free WiFi 8.6 Excellent 1,001 reviews CA $174 CA $248 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/San-Francisco-Hotels-Hotel-Del-Sol.h118976.Hotel-Information?chkin=2026-4-12&chkout=2026-4-13&rm1=a2®ionId=178305&destination=San Francisco (and vicinity)&destType=MARKET&latLong=37.7874,-122.4082&searchId=fd8b82b3-86a9-4d6e-8555-1ec2d57b7211&top_cur=CAD) ![Mod logo](https://a.travel-assets.com/pricing-claim/sparkle_dark.svg) Sign in to view eligible discounts and perks. More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FSan-Francisco-Hotels-The-Phoenix-Hotel.h14420.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FSan-Francisco-Hotels-The-Phoenix-Hotel.h14420.Hotel-Information) ## About the area Located in Downtown San Francisco, a neighborhood in San Francisco, The Phoenix Hotel is near a metro station. Pier 39 and Union Square are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore San Francisco Bay and Golden Gate Park. Looking to enjoy an event or a game? See what's going on at Oracle Park, or consider SF Masonic Auditorium for a night out. [Visit our San Francisco travel guide](https://www.expedia.ca/San-Francisco.dx178305) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C37.78293%2C-122.41787&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=JSf3XRzueejrEI7syrkeWHqxIj4=) 601 Eddy St, San Francisco, CA, 94109 ### What's nearby - ![Van Ness Avenue](https://images.trvl-media.com/place/3132/6b81f1ca-ac68-492c-b0f1-d4892247db01.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Van Ness Avenue 3 min walk \- 0.3 km - ![San Francisco City Hall](https://images.trvl-media.com/place/178305/09ee2ec9-6562-4198-be08-a57b91764cbe.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) San Francisco City Hall 6 min walk \- 0.6 km - Great American Music Hall 3 min walk \- 0.3 km - Asian Art Museum of San Francisco 5 min walk \- 0.4 km - Bill Graham Civic Auditorium 6 min walk \- 0.6 km ### Getting around - San Francisco Station 4 min drive - Market St & Larkin St Stop 9 min walk - San Francisco Intl. Airport (SFO) 28 min drive ### Restaurants - Sungho 3 min walk - Saigon Sandwich 1 min walk - Philz Coffee 3 min walk - Hải Ký Mì Gia 2 min walk - Outta Sight Pizza 3 min walk ## About this property ### The Phoenix Hotel Hotel near Union Square Located close to SF Masonic Auditorium and Palace Hotel, The Phoenix Hotel provides dry cleaning/laundry services, a bar, and a restaurant. Stay connected with free in-room WiFi. You'll also find perks like: - An outdoor pool - Breakfast (surcharge), self parking (surcharge), and a water dispenser - Luggage storage, outdoor furniture, and a vending machine - Smoke-free premises, a 24-hour front desk, and concierge services - Guest reviews give top marks for the pool and helpful staff Room features All guestrooms at The Phoenix Hotel boast perks such as laptop-compatible safes and bathrobes, as well as amenities like free WiFi. Guest reviews highly rate the clean rooms at the property. More conveniences in all rooms include: - Heating and ceiling fans - Designer toiletries, showers, and hair dryers - 42-inch flat-screen TVs with cable channels - LED light bulbs, coffee/tea makers, and daily housekeeping ## Similar properties ![Hypo-allergenic bedding, in-room safe, desk, laptop workspace](https://images.trvl-media.com/lodging/1000000/20000/10600/10538/5971a3e7.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Holiday Inn Golden Gateway by IHG Downtown San Francisco - Pool - Free WiFi - Air conditioning - Gym 9.0 Wonderful 5,511 reviews CA $184 CA $216 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=10538&PinnedHotelID=10538&HadPinnedHotel=true®ionId=-1&adults=2) ![Standard Room, 1 Queen Bed, Non Smoking](https://images.trvl-media.com/lodging/100000000/99950000/99943900/99943814/058899e4.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Symphony Inn Western Addition - Parking included - 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Pet friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 3,019 reviews CA $166 CA $195 total includes taxes & fees Apr 12 - Apr 13 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-12&endDate=2026-04-13&selected=912982&PinnedHotelID=912982&HadPinnedHotel=true®ionId=-1&adults=2) ![Front of property](https://images.trvl-media.com/lodging/1000000/20000/16000/15933/51c27ead.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel Majestic Western Addition - Breakfast included - Free WiFi - Restaurant - Air conditioning 9.2 Wonderful 1,061 reviews CA $169 CA $197 total includes taxes & fees Apr 20 - Apr 21 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=15933&PinnedHotelID=15933&HadPinnedHotel=true®ionId=-1&adults=2) ![Outdoor pool, open 9:00 AM to 9:00 PM, sun loungers](https://images.trvl-media.com/lodging/97000000/96820000/96812500/96812469/8d61f962.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Soma House Downtown San Francisco - Pool - Breakfast included - Free WiFi - Gym 7.6 Good 952 reviews CA $112 CA $159 total includes taxes & fees Apr 10 - Apr 11 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-11&selected=96812469&PinnedHotelID=96812469&HadPinnedHotel=true®ionId=-1&adults=2) ![Reception](https://images.trvl-media.com/lodging/20000000/19520000/19510300/19510249/9a7fa76b.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### YOTEL San Francisco Downtown San Francisco - Breakfast included - Free WiFi - Restaurant - Air conditioning 8.2 Very good 1,010 reviews CA $113 CA $157 total includes taxes & fees Apr 8 - Apr 9 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-08&endDate=2026-04-09&selected=19510249&PinnedHotelID=19510249&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-04-20&endDate=2026-04-21&selected=14420&PinnedHotelID=14420&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=14420,10538,99943814,6666,103126565) ## Property amenities ### Internet - Available in all rooms: Free WiFi - Available in some public areas: Free WiFi ### Parking and transportation - Self parking on site (USD 25 per night; includes in/out privileges) - Wheelchair-accessible parking and van parking available ### Food and drink - Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: USD 15 to 30 for adults and USD 15 to 30 for children - A bar/lounge - A restaurant - Snack bar/deli ### Restaurants on site - Chambers ### Things to do - Heated pool - Outdoor pool ### Family friendly - Outdoor pool - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Luggage storage - Safe at front desk - Vending machine - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Tour and ticket assistance ### Outdoors - Outdoor furniture ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Assistive listening devices - Braille/raised signage - Handrails in stairways - No elevator - Visual alarms in hallways - Wheelchair accessible (may have limitations) - Wheelchair-accessible lounge - Wheelchair-accessible parking - Wheelchair-accessible path of travel - Wheelchair-accessible pool - Wheelchair-accessible registration desk - Wheelchair-accessible restaurant - Wheelchair-accessible van parking ### More - 1 building - 2 floors - At least 80% lighting from LEDs - Built in 1956 - Comprehensive recycling policy - Local artist showcase - Locally-owned and organized tours and activities - Smoking not allowed - Vegan dining options - Vegetarian dining options - Water dispenser usage encouraged ## Room amenities ### Bedroom - Bedsheets provided ### Bathroom - Bathrobes - Designer toiletries - Hair dryer - Shampoo - Shower - Soap - Toilet paper - Toothbrush and toothpaste (on request) - Towels provided ### Entertainment - 42-inch flat-screen TV with cable channels - iPod dock ### Food and drink - Coffee/tea maker ### More - Access via exterior corridors - Ceiling fan - Desk - Energy-saving switches in guestrooms - Heating - Iron/ironing board - Laptop-compatible safe - LED lighting ## Policies ### Check-in Check-in start time: 3 PM; Check-in end time: 2 AM Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available ### Special check-in instructions An adult age 18 or older must assume all liability for the booking Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets allowed for an extra charge of USD 25.00 per pet, per day Service animals are welcome, and are exempt from fees Food and water bowls are available ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are not available Cribs (infant beds) are not available ### Property payment types ## Important information ### Optional extras - Fee for to-go breakfast: approximately USD 15 to 30 for adults, and USD 15 to 30 for children - Self parking fee: USD 25 per night (in/out privileges) - Pet fee: USD 25.00 per pet, per day - Service animals are exempt from fees The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation This property accepts credit cards; cash is not accepted Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property Property Registration Number 016235201001 ### We should mention This property does not have elevators Only registered guests are allowed in the guestrooms Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation ### Property is also known as Phoenix Hotel Joie de Vivre Boutique Hotel Phoenix Hotel Joie de Vivre Boutique Hotel San Francisco Phoenix Joie de Vivre Boutique Phoenix Joie de Vivre Boutique San Francisco Phoenix Hotel San Francisco Phoenix Hotel Phoenix San Francisco Phoenix Hotel a Joie de Vivre Boutique Hotel The Phoenix Hotel Hotel The Phoenix Hotel San Francisco The Phoenix Hotel Hotel San Francisco ## Frequently asked questions ### Does The Phoenix Hotel have a pool? ### How much does it cost to stay at The Phoenix Hotel? ### Is The Phoenix Hotel pet-friendly? ### How much is parking? ### What time is check-in at The Phoenix Hotel? ### What time is check-out at The Phoenix Hotel? ### Where is The Phoenix Hotel located? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## The Phoenix Hotel Reviews 9.0 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.0 Cleanliness ### 6.4 Location ### 9.6 Staff & service ### 8.8 Property conditions & facilities 10 - Excellent 694 8 - Good 191 6 - Okay 64 4 - Poor 31 2 - Terrible 28 ## Reviews Verified ### 10/10 Excellent #### Gary Feb 27, 2026 Liked: Cleanliness, amenities, property conditions & facilities The room were spacious and clean, a beautiful pool. Great location and friendly staff. ##### Gary Stayed 2 nights in Feb 2026 Verified ### 6/10 Okay #### Emily Mar 21, 2026 Liked: Cleanliness, staff & service, property conditions & facilities The staff are what really make this place. They are amazing. ##### Emily Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Katie Mar 27, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The staff was amazing and made the stay 5 stars. The surrounding area wasn’t great (lots of homeless, bodily waste, and drug paraphernalia), but food, shopping, public transportation, walkability were great if you don’t mind having to get through quite a lot of homeless for a few blocks. ##### Katie Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Araceli Mar 2, 2026 Liked: Cleanliness, staff & service, property conditions & facilities The area beautifully setup. Close to good food options. ##### Araceli Stayed 1 night in Mar 2026 Verified ### 8/10 Good #### Michelle Mar 20, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Lovely hotel, prime location for events. 5 star staff. Only complaint is the carpet in room 27 had a stench wafting from it; suggests it needs a deep cleaning ##### Michelle Stayed 1 night in Mar 2026 Verified ### 8/10 Good #### Edith Mar 13, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities The hotel itself was nice given the location, I felt very safe as a solo traveler and the staff was friendly and genuine! The only thing I would’ve liked was there to be a mini fridge and microwave in the room as I had leftover food that I couldn’t store and eat later but other than that my stay was great! Would definitely book again if need be!! ##### Edith Stayed 2 nights in Mar 2026 Verified ### 10/10 Excellent #### Eileen Jan 21, 2026 Liked: Cleanliness, amenities, property conditions & facilities beautiful pool, staff very professional and welcoming, rooms are always beautiful, always a great coming to this hotel even for the price ☺️ ##### Eileen Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### chaundra Mar 14, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was great, pool was heated. It was raining so we didn’t partake, but the ambiance was so cool and eclectic. Staff was great and let us leave the car in the parking lot while we went out for an amazing breakfast down the street (Brenda’s soul food… also most excellent!) we walked to the Great American Music Hall for a show. Everything was easy. ##### chaundra Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Heidi Mar 3, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Enjoyable room and vintage look. Didn’t get to use pool but the ambiance of the secluded courtyard was beautiful. Enjoyed a bottle of wine underneath the twinkle lights ##### Heidi Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Hananiah Dec 3, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Just an awesome place to be staff always amazing pool super warm and parking perfect ##### Hananiah Stayed 2 nights in Nov 2025 Verified ### 10/10 Excellent #### BRENNAN Mar 2, 2026 Liked: Cleanliness, amenities, property conditions & facilities We really loved this hotel! It's fun and funky. Rooms were cute, colorful and clean. Yes it is in a sketchy neighborhood but we always felt safe. Hotel staff is wonderful and does does a great job of keeping the hotel secure. ##### BRENNAN Stayed 2 nights in Feb 2026 Verified ### 8/10 Good #### Peter Mar 27, 2026 Liked: Cleanliness, staff & service Very unique vibe! Friendly staff at the desk. It’s a shame the bar was closed for renovations. Courtyard was clean and pool was small but warm. Rooms were ok, walls are thinner and I heard water dripping most of the visit. Bed was reasonably comfortable. Location is convenient, but man there were homeless people everywhere in the Tenderloin District. Not the hotel’s fault and local folks say “it’s better than it was” but it made walking in that area uncomfortable. Great Vietnamese food in that area, very reasonably priced! ##### Peter Stayed 4 nights in Mar 2026 Verified ### 10/10 Excellent #### Kim Nov 18, 2025 Liked: Cleanliness, amenities, property conditions & facilities Fun hotel; clean and comfortable! ##### Kim Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Michael Feb 14, 2026 Liked: Cleanliness, amenities, property conditions & facilities Robert was warm and welcoming and accommodated our request for a 2nd floor room with balcony. Room was spotless, bed was comfortable and room was quiet. Slept like a baby. We are regulars and well be back. ##### Michael Stayed 1 night in Feb 2026 Verified ### 10/10 Excellent #### Molly Jan 24, 2026 Liked: Cleanliness, amenities, property conditions & facilities Super helpful and friendly staff. Rooms aren't luxurious, but they are clean, comfortable and stylish. Appreciated ample onsite parking. Fun vibe - We met other guests hanging out in the courtyard. Enjoyed learning about the history of the building. ##### Molly Stayed 1 night in Jan 2026 Verified ### 10/10 Excellent #### Antonio Oct 6, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, central location, nice staff. ##### Antonio Stayed 3 nights in Sep 2025 Verified ### 8/10 Good #### Claudia Nov 14, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Love the pool and the atmosphere ##### Claudia Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Sarah Dec 27, 2025 Liked: Property conditions & facilities Loved the on site parking directly in front. The staff was excellent. I really wanted to go in the heated pool. Check in and check out times are absolutely fabulous. ##### Sarah Stayed 2 nights in Dec 2025 Verified ### 10/10 Excellent #### Mark Nov 9, 2025 Liked: Cleanliness, staff & service, amenities Staff was the best. Super friendly and helpful. Accommodations and location were perfect. Would definitely stay here again. ##### Mark Stayed 1 night in Nov 2025 Verified ### 8/10 Good #### Justin Nov 15, 2025 Liked: Cleanliness, amenities, property conditions & facilities Hate to think that it's closing at the end of the year. Great staff and close to so many amazing restaurants and the Grear American Music Hall. ##### Justin Stayed 3 nights in Nov 2025 Verified ### 10/10 Excellent #### Steven Nov 27, 2025 Liked: Cleanliness, property conditions & facilities Great staff, great experience. Way better than expected in every way! ##### Steven Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Lisa Nov 13, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A gem in the Tenderloin. Always friendly staff, clean and comfy bed and a nice courtyard with pool to relax in. Conveniently located to many concert venues. ##### Lisa Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Robin Nov 30, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Excellent customer service, aesthetic fantastic, beautiful details, one of a kind. You have to stay here at least once! Culturally iconic. ##### Robin Stayed 1 night in Nov 2025 Verified ### 4/10 Poor #### Tessa Mar 8, 2026 Liked: Cleanliness Disliked: Amenities, property conditions & facilities This hotel says that they have a restaurant, bar, room service food and a free bottle of wine om check in. None of this existed. The neighborhood had a large amount of homeless amd drugs. The key card entrance did not work so we had to wait for staff to open. At time there was a sign that said they would be back soon and so we were locked out. Expedia has not made this right yet. ![](https://a.travel-assets.com/ugc/hotel-reviews/9a2ec384-9e2f-4a5d-a8f6-6bb25466a473-1772934463515.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Tessa Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Brad Nov 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The people at the Phoenix are great. They are kind and welcoming and friendly. They made our stay better. ![](https://a.travel-assets.com/ugc/hotel-reviews/1e2c234f-5fce-4749-ae57-ae7a3a6ee203-1762736539475.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Brad Stayed 1 night in Nov 2025 ### Expedia's Latest Trends ### Hotels > - [The Seabird Ocean Resort & Spa, Part of Destination Hotel by Hyatt](https://www.expedia.ca/Oceanside-Hotels-The-Seabird-Resort.h63871770.Hotel-Information) > - [The Grove Inn](https://www.expedia.ca/San-Francisco-Hotels-The-Grove-Inn.h994146.Hotel-Information) > - [Hotel Fusion](https://www.expedia.ca/San-Francisco-Hotels-Hotel-Fusion.h876315.Hotel-Information) > - [The Westin San Diego Bayview](https://www.expedia.ca/San-Diego-Hotels-The-Westin-San-Diego-Downtown.h27516.Hotel-Information) > - [Staypineapple, An Elegant Hotel, Union Square](https://www.expedia.ca/San-Francisco-Hotels-Staypineapple.h10266.Hotel-Information) > - [Hilton Garden Inn San Francisco Arpt North](https://www.expedia.ca/San-Francisco-Hotels-Hilton-Garden-Inn-San-Francisco-Airport-North.h296720.Hotel-Information) > - [Hotel Ziggy on Sunset](https://www.expedia.ca/Los-Angeles-Hotels-Hotel-Ziggy-Los-Angeles.h11087.Hotel-Information) > - [Adelaide Hostel](https://www.expedia.ca/San-Francisco-Hotels-Adelaide-Hostel.h9347705.Hotel-Information) > - [Element Anaheim Resort Convention Center](https://www.expedia.ca/Anaheim-Hotels-Element-Anaheim-Resort-Convention-Center.h37620004.Hotel-Information) > - [The Colony Palms Hotel and Bungalows - Adults Only](https://www.expedia.ca/Palm-Springs-Hotels-The-Colony-Palms-Hotel-And-Bungalows.h1652438.Hotel-Information) > - [Timbri Hotel San Francisco, Curio Collection by Hilton](https://www.expedia.ca/San-Francisco-Hotels-Timbri-Hotel-San-Francisco.h83276880.Hotel-Information) > - [Sonesta Select San Francisco Airport Oyster Point Waterfront](https://www.expedia.ca/San-Francisco-Hotels-Sonesta-Select-San-Francisco-Airport.h548380.Hotel-Information) > - [Europa Hotel](https://www.expedia.ca/San-Francisco-Hotels-Europa-Hotel.h8206882.Hotel-Information) > - [Argonaut Hotel](https://www.expedia.ca/San-Francisco-Hotels-Argonaut-Hotel-A-Noble-House-Hotel.h915510.Hotel-Information) > - [San Remo Hotel](https://www.expedia.ca/San-Francisco-Hotels-San-Remo-Hotel.h41833.Hotel-Information) > - [The Barnes San Francisco, Tapestry Collection by Hilton](https://www.expedia.ca/San-Francisco-Hotels-Villa-Florence-San-Francisco-On-Union-Square.h5425.Hotel-Information) > - [The Beverly Hills Hotel](https://www.expedia.ca/Los-Angeles-Hotels-The-Beverly-Hills-Hotel-Dorchester-Collection.h12057.Hotel-Information) > - [WorldMark Indio](https://www.expedia.ca/Palm-Springs-Hotels-WorldMark-Indio.h1784055.Hotel-Information) > - [Coventry Motor Inn](https://www.expedia.ca/San-Francisco-Hotels-Coventry-Motor-Inn.h1236249.Hotel-Information) > - [Pixar Place Hotel](https://www.expedia.ca/Anaheim-Hotels-Disneys-Paradise-Pier-Hotel.h9503.Hotel-Information) > - [Hotel Caza Fisherman's Wharf](https://www.expedia.ca/San-Francisco-Hotels-Hotel-Caza.h38249309.Hotel-Information) > - [Inn By The SFO](https://www.expedia.ca/San-Francisco-Hotels-Inn-By-The-SFO.h1139289.Hotel-Information) > - [The Monte Cristo](https://www.expedia.ca/San-Francisco-Hotels-Monte-Cristo-Bed-And-Breakfast.h2024980.Hotel-Information) > - [The Commerce Casino & Hotel](https://www.expedia.ca/Los-Angeles-Hotels-Crowne-Plaza-Hotel-Los-Angeles-Commerce-Casino.h533227.Hotel-Information) > - [Beacon Grand, A Union Square Hotel ](https://www.expedia.ca/San-Francisco-Hotels-Sir-Francis-Drake-Hotel.h15254.Hotel-Information) > - [Hyatt Vacation Club at The Welk, San Diego Area](https://www.expedia.ca/Escondido-Hotels-Hyatt-Vacation-Club-At-The-Welk.h59916.Hotel-Information) > - [Hotel Majestic](https://www.expedia.ca/San-Francisco-Hotels-Hotel-Majestic.h15933.Hotel-Information) > - [Touchstone Hotel - City Center](https://www.expedia.ca/San-Francisco-Hotels-Touchstone-Hotel.h57097424.Hotel-Information)