2/10 Terrible
Gail F.
Aug 17, 2024
Disliked: Cleanliness
Host went missing and we had to call the cops
Host lives in the unit upstairs. When we arrived on Sat afternoon, it was clear the unit hadn’t been cleaned from the prior guests. There was loud music like from a party playing. We had to clean all the sheets and towels ourselves because VRBO wasn’t going to refund us if we went to stay at another property.
Loud music played all through Sat night into Sunday morning. It was still playing Sun afternoon when we got back from sightseeing. I called SF police Sun because I was afraid someone upstairs was unwell. Cop asked me if I could smell a dead body. The cops did come over, but the loud music wasn’t enough for them to forcibly go in there. My husband found the circuit breaker box and shut off the electricity for the unit upstairs, and that’s how we got the music to stop. On Mon night I received a text from host’s wife that host had had a medical emergency Fri night and that’s why the music was playing and he was not responding to our calls and messages. I have requested a partial refund for the stay because we had to clean all the linens for him and the noise made it impossible to sleep, but he is dragging his feet on it because “money is tight.” I just think this is a completely irresponsible way for a VRBO host to behave.
Gail F.
Stayed 4 nights in Aug 2024