Saint Charles Vacation Packages

Employees were hollering at each other upon check in, otherwise it was a good stay

We stayed for a week this past November. Staff was very friendly and the breakfast was pretty good. Several hot items included. Scrambled eggs, sausage or bacon and hot oatmeal along with waffles. I found the room clean and comfortable. I diode feel that the mattresses were very firm and would prefer a softer mattress.

Traveling as a family of 5: Cons: The room wasnt very clean. The mattress had blood stains and urine stains. There were cans of Busch lite already in the garbage can in the room and the couch had white stains on it.. The front desk wasnt very helpful or available. The employees sat in the room behind the front desk and ignored me and my kids waiting to be helped. I was just trying to get some coffee packets for our room since breakfast wasnt until 8am even though the site says it starts at 7am. There were no vending machines for water or snacks. The morning staff weren't very pleasant at all. Pros: the kids had fun at the waterpark and arcade. There were restaurants and gas stations within walking distance so that was very helpful!

I checked in online for my stay but when I got to the hotel it didn’t show that. The lady working the counter was very nice. When I wanted to check out in the morning I had to ring the bell for someone and when he came to the desk I wasn’t greeted, I handed him my room key cards and the asked if the shuttle was coming at 5:15 and he kind of grunted a “yeah”. Must not be a morning person. The 4 of us on the shuttle had asked for a wake up call for this morning but none of us got one. The room was clean and the bed wasn’t bad.

Much improved over my last stay here. All remodeled, nice room. Gym and pool for those interested in such amenities. Excellent value.