10/10 Excellent
Zak, dubai
Jul 26, 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location next to the beach, bars....etc
First of all big thanks to Stefano at the reception OMG this guy i dunno how hard worker is he? As I can see him every time I am passing by lobby.
We arrived(my partner and I) first day holding only one confirmed night in MonteCarlo hotel, we received amazing and warm welcoming from Stefano
He gave us advise about parking space for the car as hotel parking space was full same as hotel (busy period)
We asked him about if we would like to extend our stay one more night, he was honest with us and said he will try his best and let us know in the same time he asked us better to make it online as he was not sure about if there is any availability as its weekend and pick time for the hotel
He was even so friendly that he suggested to us where to go out for dinner (was right suggestion and nice place)
In same time after i booked the room for next day and was double price but i didn’t realize its different then the one i had, Stefano was nice guy and he called us to let us know that he will upgrade the room as we booked next stay with different condition
In the morning we had amazing breakfast, and Stefano prepared to us very delicious Waffle (as i said hard worker now he is theChef)
He explained to us after breakfast how to access to the beach and which best side to go ( he care about details)
I am not sure what should be the condition for the hotel to get 4 stars but as per the staff friendly and food quality and room cleanest i would suggest to be 4 stars hotel
Thanks to all staff
Zak
Stayed 1 night in Jul 2018