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Extended Stay America Suites Richmond Glen Allen Short Pump

2.5 star property
Suburban hotel with a fitness center and a 24-hour front desk

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Extended Stay America Suites Richmond Glen Allen Short Pump

Premium bedding, desk, laptop workspace, blackout drapes
Lobby
Property amenity
Premium bedding, desk, laptop workspace, blackout drapes
Premium bedding, desk, laptop workspace, blackout drapes

Reviews

6.2 out of 10

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Gym
    Gym
  • Laundry
    Laundry
  • Parking included
    Parking included

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Premium Suite, Multiple Beds, Non Smoking, Kitchen

Premium Suite, Multiple Beds, Non Smoking, Kitchen

Premium Suite, Multiple Beds, Non Smoking, Kitchen

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Studio Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette

Deluxe Studio Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette

Deluxe Studio Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Connecting rooms available
Kitchen
Refrigerator
Dishwasher
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

Lobby
Comfort Suites Innsbrook - Short Pump
Pool
Breakfast included
Pet-friendly
Parking included
7.2 out of 10, Good, (1003)
The price is CA $118
CA $137 total
includes taxes & fees
Dec 3 - Dec 4
Comfort Suites Innsbrook - Short Pump
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About the area

Map
4231 Park Place Ct, Glen Allen, VA, 23060

What's nearby

  • Short Pump Town Center - 5 min drive - 4.7 km
  • Henrico Doctors' Hospital - 10 min drive - 8.8 km
  • Lewis Ginter Botanical Garden - 13 min drive - 13.0 km
  • University of Richmond - 13 min drive - 13.3 km
  • Virginia Commonwealth University - 17 min drive - 20.1 km

Getting around

  • Richmond Staples Mill Road Station - 17 min drive
  • Richmond Intl. Airport (RIC) - 28 min drive

Restaurants

  • ‪Golden Corral - ‬3 min drive
  • ‪Noodles & Company - ‬14 min walk
  • ‪Silver Diner - ‬12 min walk
  • ‪The Beach House - ‬14 min walk
  • ‪Five Guys - ‬14 min walk

About this property

Extended Stay America Suites Richmond Glen Allen Short Pump

Hotel near Short Pump Town Center
Extended Stay America Suites Richmond Glen Allen Short Pump provides amenities like laundry facilities and a gym. Guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • A front-desk safe, an elevator, and a 24-hour front desk
  • Smoke-free premises and barbecue grills
Room features
All 95 rooms have comforts such as premium bedding and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas.
More amenities include:
  • Shower/tub combinations, free toiletries, and hair dryers
  • 42-inch TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and separate dining areas

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Gym

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (weekly)

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Stovetop
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per accommodation, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25.00 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

TownePlace Suites Marriott Richmond
TownePlace Suites Marriott Richmond Glen Allen
TownePlace Suites Marriott Richmond Hotel Glen Allen
Towneplace Suites Richmond Hotel Glen Allen
TownePlace Suites Marriott Richmond Hotel Glen Allen
TownePlace Suites Marriott Richmond Glen Allen
Hotel TownePlace Suites by Marriott Richmond Glen Allen
Glen Allen TownePlace Suites by Marriott Richmond Hotel
Hotel TownePlace Suites by Marriott Richmond
TownePlace Suites by Marriott Richmond Glen Allen
TownePlace Suites Marriott Richmond Hotel
TownePlace Suites Marriott Richmond
TownePlace Suites by Marriott Richmond
Extended Stay America Richmond Glen Allen Short Pump

Frequently asked questions

Is Extended Stay America Suites Richmond Glen Allen Short Pump pet-friendly?

Yes, pets are allowed at this property. There's a fee of USD 25.00 per accommodation, per day. Service animals are exempt from fees.

How much does it cost to stay at Extended Stay America Suites Richmond Glen Allen Short Pump?

As of Nov 22, 2024, prices found for a 1-night stay for 2 adults at Extended Stay America Suites Richmond Glen Allen Short Pump on Dec 23, 2024 start from CA $100.57, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Extended Stay America Suites Richmond Glen Allen Short Pump?

Self parking is free at this property.

What time is check-in at Extended Stay America Suites Richmond Glen Allen Short Pump?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Extended Stay America Suites Richmond Glen Allen Short Pump?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Extended Stay America Suites Richmond Glen Allen Short Pump located?

Situated in a shopping district, this hotel is 1.6 mi (2.6 km) from Elk's Lodge and 2.9 mi (4.7 km) from Short Pump Town Center. Virginia Hospital & Health and Regency Square Mall are also within 6 mi (10 km).

Extended Stay America Suites Richmond Glen Allen Short Pump Reviews

Reviews

6.2
Rating 10 - Excellent. 95 out of 387 reviews" "
Rating 8 - Good. 74 out of 387 reviews" "
Rating 6 - Okay. 65 out of 387 reviews" "
Rating 4 - Poor. 57 out of 387 reviews" "
Rating 2 - Terrible. 96 out of 387 reviews" "

6.2/10

Cleanliness

7.4/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
I was very pleasantly surprised with the overall condition of the property and my room. Clean, quiet - no complaints at all. I would highly recommend this Extended Stay site.
Stayed 2 nights in Nov 2024

4/10 Poor

Jeffrey

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally not clean all the way around. The bedding had layers of dead skin on the sheets, unfortunately I didn't find out until to next morning. Looked like it was being used to house the homeless. Twenty people setting in the court yard in the morning at a 9 am check out. Plus, they required a $50 deposit for any possible damages. Without letting you inspect the room before hand. I found 3 area that was damaged when I walked in. When I reported them to the clerk she wasn't aware of them. So, they could have changed me for those pre existing damages if I haven't reported them to the clerk.
Stayed 1 night in Nov 2024

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, property conditions & facilities
Had no water, informed front desk I was unable to use the room as a result. Requested refund but no response. Did not stay but 15 minutes.
Stayed 1 night in Oct 2024

10/10 Excellent

Reba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Zeremy

Stayed 1 night in Oct 2024

10/10 Excellent

Fawad

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quiet and customer service was great! Service desk people were nice but I did not like one thing that we found bugs under the pillows.
Stayed 1 night in Sep 2024

4/10 Poor

Daveda

Travelled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Super bad roach problem. They were inside the refrigerator on 2 occasions (big and small). A lot of people live there. Noisy... hallway door slams hard throughout the day and night.
Stayed 3 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
No issues
Stayed 2 nights in Jul 2024

8/10 Good

Shalyn

Stayed 1 night in Sep 2024

2/10 Terrible

Lilian, RICHMOND

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The check in process was simple. The room was nice just not thoroughly cleaned as it should be. In the morning after taking a shower an army of baby roaches decided to come out of hiding. Never in my life had i experienced this in a hotel.
Stayed 1 night in Sep 2024

2/10 Terrible

Kentrai

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful hotel
Very old and outdated. Dirty with stains on mattresses and bugs. Wasn’t happy at all with the accommodations or for the overall cleanliness of the hotel. Very disappointing
Stayed 3 nights in Aug 2024

4/10 Poor

MONICA, Hopewell

Liked: Staff & service
Disliked: Amenities
We killed roaches Our fridge wasnt workimg but they switch it out. The side door thats suppose to be key entry only and locked for our protection was not lock.
Stayed 2 nights in Aug 2024

2/10 Terrible

Marty

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waste of time
I booked a room, paid in advance, and they told me they had no rooms left when I arrived.
Stayed 1 night in Aug 2024

2/10 Terrible

Virginia Gale

Travelled with group
Disliked: Staff & service
terrible customer service and bumped room
I made a reservation a week ago thru hotels.com. I even call the hotel direct on Aug 8 to see if they had another room in case my friend wanted her own space. They were friendly on the phone and confirmed rooms for Friday night still available. BUT on Friday afternoon at 5p.m. I got a voice mail stating that my room was no longer available. They had over booked and would not be honoring my reservation. I could reach out to Hotel.com to get my refund and book another room elsewhere!! It was 8p.m. Friday night that I heard the message. I was driving the 3 hours to the hotel. I called the front desk to see if anything could be done at this late date. She was not helpful at all. She said they could not honor my res because they had no rooms at this time. When i asked about another hotel close by this hotel. She informed me that she only worked for Extended Stay and was not familiar with any other choices. !! She Didn't seem to care that I now no place to stay at this time of night after a long day. I informed her afer 12 years working for Marriott, I had always offered another place to stay for my quest in this situation. I don't understand how I got bumped over someone else. But I can assure you, Extended stay has lost my business forever. I chose this location because I know at one time it had been a Marriot property. Obviously, it does not have the Marriot standards of decent customer service. I did find a Hotel at the Hampton Inn down the street behind the Silver Diner.
Stayed 1 night in Aug 2024

4/10 Poor

Amy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I should ask for a refund…
Room smelled bad. Mattress was hard as a rock. Bathroom door had an in repaired hole in it. Coffee in the morning undrinkable.
Stayed 1 night in Jul 2024

6/10 Okay

José

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

2/10 Terrible

Lore

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Bed bugs
My room had bed bugs. They did not activate until my second night. The sofa in the room was filthy.
Stayed 2 nights in Jun 2024

4/10 Poor

Mohammed

Disliked: Cleanliness, property conditions & facilities
Around property too many people hanging around scary seems something going on
Stayed 1 night in Jun 2024

6/10 Okay

Toyla

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
The rooms were pretty decent. I loved that I could cook for my family. However, there were roaches in the bathroom
Stayed 6 nights in May 2024

4/10 Poor

Justine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was very kind but there were multiple roaches in the room
Stayed 1 night in May 2024

2/10 Terrible

Tomasha

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

john

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
CONVENIENT
Stayed 2 nights in May 2024

6/10 Okay

Diane

Travelled with family
Liked: Property conditions & facilities, room comfort
May get get what you reserve
Reserved 2 bedroom room back in September 2023 for family wedding. Got reminders from hotels.com as trip was coming up(May 2024). Arrived at Extended Stay America and room was not available even though made reservation months in advance. First, offered us a room with a queen bed and pull out couch for 5 people. Told them would not work. Showed them initial reservation. They then agreed to give us 2 rooms at the close to the same costs that we were originally going to pay ($20 more). Rooms we received were okay but on 2 different floors. Would have been easier to get family ready for wedding had we had the reserved 2 bedroom room we had reserved.
Stayed 2 nights in May 2024

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
I want a refund !!
I was given a handicap room on the 2nd floor. WHY would you book me a reservation. I am not handicapped. The people over me stomped on the floor. I saw roaches. They have 5 dryers and 3 washing machines but only 2 washing machines work.
Stayed 1 night in May 2024

8/10 Good

Emily

Stayed 1 night in May 2024