Região Norte Vacation Packages

The property was clean and tidy and it is well situated. For an international hotel in a peak tourist area I am surprised that majority of the staff ONLY speak Portuguese. I speak Spanish and English and almost no Portuguese. I appreciate that the hotel is located in Brazil; however given it is located in a peak tourist area it is not really good enough. I ordered room service one night and requested a bottle opener to open some beer I’d bought. The staff in the restaurant said “yes”, but the room service attendant didn’t bring one. When I friend to explain he didn’t speak anything other than Portuguese. He went down to reception / the restaurant and told them what happened. They called my room, but again the person calling only spoke Portuguese. She then hung up on me when I didn’t understand her. They then called back at which point I refused to answer as there was no point in trying to talk over the phone, as I had expressed my desire to do this the day before. The hotel would benefit greatly from having staff trained to speak more than one language, especially in a peak tourist area so close to the Argentine boarder (where they speak Spanish!) On my last day they turned off access to my room before check out time. I discovered this by trying to open my room with my key which did not work. I then had to return to reception and try to explain that they had locked me out and my stuff was still inside my room. Overall not a fantastic experience which is a shame.

We loved our rooms and the cleanliness of the property. They really thought about some small details to make the guest experience better. the staff were friendly and very responsive. The only comment I have would be the food. It was okay! mostly interesting food for kids but not very high quality which is a common issue at any resort or hotel. Overall we enjoyed our stay very much!

Comfortable large rooms. Easy cheap access to uber. Close to a shopping centre. Large varied breakfast. Few little niggles, room is for 4 but only 2 nespresso, 2 dressing gowns, 2 free waters. Was only given 1 key on arrival as they were short of keys.

Got here late and all went smooth. Room is great. Clean. Comfotable

I loved my stay at Viale. The staff at the front desk were very professional, polite and helpful. The room was spacious and very clean. The air conditioning worked well too. They have great breakfast buffet as well, which features Brazilian items like Pão de queijo. I also enjoyed the view from the rooftop. It was great both day and night. The only thing I was not comfortable with was that there was no AC in the hallway, and it got very warm. There are only 2 small elevators so when it is busy, you have to wit for one in such warm temperature. Overall I had an excellent experience here, and I would definitely stay here again.