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Sheraton Buganvilias Resort & Convention Center

4.5 star property
Luxury resort on the beach, with 2 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Buganvilias Resort & Convention Center

2 outdoor pools, pool umbrellas, sun loungers
Meeting facility
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
6 restaurants, breakfast, lunch, dinner served; Mexican cuisine
On the beach, sun loungers, beach umbrellas, beach towels

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Spa
  • Pet-friendly

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Deluxe Room, 1 King Bed, Terrace, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Terrace, Garden View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Premium bedding
  • 430 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Terrace, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Terrace, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Premium bedding
  • 430 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Terrace, Garden View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Terrace, Garden View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Premium bedding
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • Ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Room, 1 King Bed, Non Smoking

Signature Room, 1 King Bed, Non Smoking

Signature Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Select Comfort bed
Private bathroom
  • 430 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Terrace, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Terrace, Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Premium bedding
  • 430 sq ft
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds, Non Smoking

Signature Room, 2 Double Beds, Non Smoking

Signature Room, 2 Double Beds, Non Smoking

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Pillow menu
Premium bedding
Blackout drapes/curtains
Select Comfort bed
Private bathroom
  • 430 sq ft
  • Bay view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Garden View, Ground Floor

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 2 Double Beds, Garden View, Ground Floor

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Garden View, Ground Floor

Premium bedding, Select Comfort beds, minibar, in-room safe

Deluxe Room, 1 King Bed, Garden View, Ground Floor

Highlights

Air conditioning
Free rollaway/extra beds
Free cribs/infant beds
Flat-screen TV
Pillow menu
Select Comfort bed
Premium bedding
Blackout drapes/curtains
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed
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About the area

Map
Blvd. Francisco Medina Ascencio No. 999, Zona Hotelera Las Glorias C.P., Puerto Vallarta, 48333

What's nearby

  • Playa Las Glorias - 5 min walk - 0.4 km
  • Camarones Beach - 9 min walk - 0.8 km
  • Malecon - 2 min drive - 1.8 km
  • Cruise Ship Terminal - 4 min drive - 3.6 km
  • Playa de los Muertos - 10 min drive - 3.1 km

Getting around

  • Licenciado Gustavo Diaz Ordaz Intl. Airport (PVR) - 17 min drive

Restaurants

  • ‪Birrieria los Robles - ‬4 min walk
  • ‪Nine Ninety 9 - ‬3 min walk
  • ‪Cafe Por Favor - ‬5 min walk
  • ‪Sheraton Lobby Bar - ‬1 min walk
  • ‪El Patron - ‬3 min walk

About this property

Sheraton Buganvilias Resort & Convention Center

Luxury eco-certified resort near Malecon
Take advantage of a swim-up bar, a poolside bar, and a grocery/convenience store at Sheraton Buganvilias Resort & Convention Center. This resort is a great place to bask in the sun with a beachfront location, beach massages, and sun loungers. Treat yourself to a Thai massage, a manicure/pedicure, or a facial at the onsite spa. At the 6 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mexican cuisine. Fitness classes are offered at the health club; other things to do include volleyball. In-room WiFi (surcharge), with speed of 25+ Mbps, is available to all guests, along with a terrace and a shopping mall on site.
You'll also enjoy the following perks during your stay:
  • 2 outdoor pools and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), 4 outdoor tennis courts, and babysitting (surcharge)
  • A front-desk safe, beach towels, and wedding services
  • Guest reviews say great things the pool, helpful staff, and location
Room features
All 473 rooms boast comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like pillow menus and laptop-friendly workspaces. Guest reviews highly rate the clean rooms at the property.
Extra amenities include:
  • Childcare services and free extra beds
  • Recycling and LED light bulbs
  • Bathrooms with showers and free toiletries
  • 32-inch flat-screen TVs with premium channels
  • Wardrobes/closets, daily housekeeping, and phones

All-inclusive details

All-inclusive room rates at Sheraton Buganvilias Resort & Convention Center are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals and snacks included
In-room minibar (all beverages included)

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 105 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 105 per day)

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 11:00 AM to 1:00 PM for a fee: MXN 463 for adults and MXN 463 for children
  • 4 bars/lounges
  • 6 restaurants
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • La Villita
  • Las Gaviotas

Things to do

  • 2 outdoor pools
  • 4 outdoor tennis courts
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Sauna
  • Shopping mall
  • Spa tub
  • Volleyball

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free rollaway/extra bed
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16,146 square feet of conference space
  • 3 meeting rooms
  • Business center

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Spa tub
  • Sports massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Elevator (43 inch wide door)
  • Front entrance ramp
  • Lever door handles
  • Phone accessibility kit
  • Smooth flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 13 floors
  • 6 buildings
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 476 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 463 for adults and MXN 463 for children
  • Fee for in-room wireless internet: MXN 105 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 105 per day (rates may vary)
  • Pet fee: MXN 476 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision
Guests under 12 years old are not allowed in the spa, and guests under 12 years old are only allowed with adult supervision

Property is also known as

Buganvilias
Buganvilias Resort
Buganvilias Sheraton
Sheraton Buganvilias
Sheraton Buganvilias Puerto Vallarta
Sheraton Buganvilias Resort
Sheraton Buganvilias Resort Puerto Vallarta
Puerto Vallarta Sheraton
Sheraton Buganvilias Hotel Puerto Vallarta
Sheraton Buganvilias Resort And Convention Center
Sheraton Puerto Vallarta
Sheraton Buganvilias Resort Convention Center
Sheraton Buganvilias Resort & Convention Center Resort
Sheraton Buganvilias Resort & Convention Center Puerto Vallarta

Frequently asked questions

Does Sheraton Buganvilias Resort & Convention Center have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Sheraton Buganvilias Resort & Convention Center?

As of Dec 26, 2024, prices found for a 1-night stay for 2 adults at Sheraton Buganvilias Resort & Convention Center on Jan 14, 2025 start from CA $435.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Buganvilias Resort & Convention Center pet-friendly?

Yes, Sheraton Buganvilias Resort & Convention Center allows dogs (limit 1 total) with a maximum weight of up to 40 lbs per pet. There's a fee of MXN 476 per pet, per day. Service animals are exempt from fees.

How much is parking at Sheraton Buganvilias Resort & Convention Center?

Self parking and valet parking are free at this property.

What time is check-in at Sheraton Buganvilias Resort & Convention Center?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Sheraton Buganvilias Resort & Convention Center?

Check-out is at noon.

Are there all-inclusive benefits at Sheraton Buganvilias Resort & Convention Center?

Some rate plans available at this property are all-inclusive.

Where is Sheraton Buganvilias Resort & Convention Center located?

Located in Hotel Zone, this beachfront resort is in the city center and within 1 mi (2 km) of Galeria Flores and Malecon. Cruise Ship Terminal is 2.6 mi (4.1 km) away.

Sheraton Buganvilias Resort & Convention Center Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 483 out of 1004 reviews" "
Rating 8 - Good. 277 out of 1004 reviews" "
Rating 6 - Okay. 118 out of 1004 reviews" "
Rating 4 - Poor. 67 out of 1004 reviews" "
Rating 2 - Terrible. 59 out of 1004 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tenney

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel near downtown area within 20 -30 minutes walk.
Stayed 7 nights in Dec 2024

10/10 Excellent

Scott

Stayed 4 nights in Nov 2024

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Kenneth, Libertyville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Monica Lizette

Stayed 6 nights in Dec 2024

6/10 Okay

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
There is no entertainment at night and the ocean is not swimable due to strong undertow and VERY large rocks. All service staff was great. The Malecon is near by and an easy walk. Their dining options are okay and was not able to try Gaviotas. Gaviotas is a a four star restaurant with a strict dress requirement which I did not know. I only packed dress/golf shorts considering it is a beach destination. I want to include that the all inclusive is not all inclusive. When you go to Punta Sal for example, there are extra charges on many food items and are limited to some options on the all inclusive. Overall, nice city and excellent culture. However, if you’re looking to take a dip in the ocean or have some entertainment at night at your resort, you may or may not want to consider a different destination. One last note and very important: the time share pitch people are furious and want your attention no matter what! I told them no multiple times and finally gave in thinking it would stop. It only take 90 minutes is there pitch with a few extras they give you. Long story short, it’s not 90 minutes and I walked out after 30 minutes of several different people asking the same question and lying to me.
Stayed 5 nights in Dec 2024

10/10 Excellent

Fabienne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful surroundings and very peaceful. Great gym and rooms all very clean. The staff was lovely!
Stayed 4 nights in Dec 2024

2/10 Terrible

carmen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
HORRIBLE i paid for all inclusive I couldn't even get coffee to my room or water bottles for the coffee maker without an argument!! I took a cab to walmart to buy instant coffee.. I was told to walk down to the bar and get water bottles!! the food was NASTY my husband and I went out to eat lunch and dinner. I want a refund for the all inclusive portion i paid for. AND BREAKFAST BACON WAS HIDDEN WE HAD TO ASK AND THEY GAVE US 2 PIECES FOR BOTH OF US... WORST STAY EVER!!! AND WE TRAVEL ALL OVER MEXICO THIS WAS DEF BE THE LAST TIME I STAY AT THIS PLACE...
Stayed 8 nights in Dec 2024

10/10 Excellent

Tina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every room has a view. Pools are awesome. Short walk to the malecon. Room needed a couple small fixes and they handled within a couple hours. We have stayed here for the last 15 years in December…we love it!
Stayed 8 nights in Dec 2024

8/10 Good

Sandra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and clean rooms and common areas. The pool could have used more cleaning, it always felt a little sandy. The food at the buffet was so so but we liked that there were many, many options. The holiday activities were very fun and we enjoyed the dining options. The sand on the beach was very rocky and not great. We’ve stayed at other hotels in the area that have quite better beach conditions.
Stayed 5 nights in Dec 2024

8/10 Good

Mariana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 5 nights in Dec 2024

10/10 Excellent

EARL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 3 nights in Dec 2024

8/10 Good

Darcy

Stayed 7 nights in Nov 2024

10/10 Excellent

Dana Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Kelli-Ann Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay at the Sheraton! Easy to walk to nearby attractions, the staff were outstanding, and the food was fabulous! Highly recommend.
Stayed 7 nights in Nov 2024

4/10 Poor

APRIL, Santa Rosa

Travelled with family, Travelled with partner
Liked: Staff & service
DO NOT STAY HERE. Loud, horrible music every night. Weddings Thursday - Sunday with horrible music. Kids running up and down the hallways. Boring rooms that smell of mildew. Our blackout curtains were riddled with MOLD. We requested they be changed out and they were, but the room still smelled musty. A/C is loud and woke us up every time it came on. Food is horrible - after one botched meal, we chose to go off property to dine. Beach is awful. Sand is gross -- pebbles and rocks. We had red flag 4 out of 6 days, so we went south to find better beaches. Lots of families here, screaming babies. Entire hotels needs a makeover!!
Stayed 5 nights in Nov 2024

10/10 Excellent

Martin

Travelled with family, Travelled with group
Liked: Amenities
Third trip! Always good service and dining! Beach not so good!
Stayed 14 nights in Nov 2024

8/10 Good

Mansour, Portland

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good friendly staff.
Stayed 7 nights in Nov 2024

8/10 Good

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton is always consistent with a good buffet/restaurant selection, clean and good service.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jaida

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were above and beyond. My favourite place I’ve stayed in Puerto Vallarta
Stayed 6 nights in Nov 2024

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great staff!
Stayed 3 nights in Nov 2024

10/10 Excellent

Curtis Manfred

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time there and we would go back and recommend it to others
Stayed 14 nights in Nov 2024

4/10 Poor

Ronald

Travelled with family and small children
Liked: Cleanliness
This has been a learning experience for this trip. I have booked through expedia quite a few times. This time I was NOT happy a customer. I booked 2 rooms family of 5. When we were checkinf in. Front desk receptionist said that i have to pay meal plan for my 10 year old. I asked receptionist why and his amswer was that she was not charged with meal plan only for the room. I told receptionist that when I booked through expedia i bougbt the all inclusive package. Receptionist told me that expedia dont charge kids 12 and under, so we have to charge you upfront for it. I was shocked when he said that. I asked receptionist that that my 10 year old should be included with the package. Receptionist said that is not true. I told receptionist that i have booked quite a few times all inclusive package with expedia and i never had to pay upfront for meal plan. Receptionist said its been like thst for last 3 years. I told receptionist theres nothting on expedia's website that i have to pay upfront at the resort for meal plan. Receptionist said you can talk to expedia about that. So i have to $472 upfront so my 10 year old can eat. Also i chatted in with custoemr service rep for expedia. Customer service rep said.he never heard anything like that. The rep callee the hotel and asked about the charge and he was put on hold. I was with customer service rep for almost an hour try to get some answers. After several emails and forth. Expedia said they cant help me. So much for their support.
Stayed 7 nights in Nov 2024

4/10 Poor

Siamak, Morgan Hill

Travelled with family
The room was good but the food and entertainment was pretty bad. The pool is full of bits of rocks and glass and two people got injured during our stay. Your dress code for buffet is a joke. In addition your dress code for your reservation restaurant is a joke as well. I dont go to puerto Vallarta to get dressed up specially with long pants to go to restaurant. Enjoyed much better food at outside restaurant much more classier than Sheraton with my nice shorts.
Stayed 7 nights in Nov 2024

10/10 Excellent

Pearl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect..rooms were clean amazing showers, great entertainment but most importantly service was excellent. Juan “El Pollo Gordo” at the villita provided excellent service and made my parents anniversary extra special the entire stay.
Stayed 5 nights in Nov 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.0