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EA Hotel Crystal Palace

4.0 star property
Hotel with a sauna, a short walk to Wenceslas Square

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Photo gallery for EA Hotel Crystal Palace

Reception
Minibar, in-room safe, desk, blackout drapes
Minibar, in-room safe, desk, blackout drapes
Sauna
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Room service
  • Pet-friendly
  • Laundry
  • Parking available
  • Air conditioning

Room options

Available filters for rooms
Showing 3 of 3 rooms

Double or Twin Room, Terrace

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Cable channels
Desk
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Single Room

Minibar, in-room safe, desk, blackout drapes

Standard Single Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Cable channels
Desk
  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double or Twin Room

Minibar, in-room safe, desk, blackout drapes

Double or Twin Room

Highlights

Air conditioning
LCD TV
Blackout drapes/curtains
Private bathroom
Hair dryer
Minibar
Cable channels
Desk
  • 215 sq ft
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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includes taxes & fees
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About the area

Map
Mala Stepanska 17, Prague, 12000

What's nearby

  • Wenceslas Square - 8 min walk
  • Dancing House - 10 min walk
  • Old Town Square - 17 min walk
  • Prague Astronomical Clock - 18 min walk
  • Charles Bridge - 5 min drive

Getting around

  • Štěpánská Stop - 3 min walk
  • Prague Central Station - 16 min walk
  • Vaclav Havel Airport (PRG) - 34 min drive

Restaurants

  • ‪U Pravdů - ‬3 min walk
  • ‪Döner Kebab Can Bey - ‬2 min walk
  • ‪Restaurace U Šumavy - ‬1 min walk
  • ‪Příčný řez - ‬4 min walk
  • ‪The Londoners - ‬3 min walk

About this property

EA Hotel Crystal Palace

Upscale hotel near Wenceslas Square
Located close to Prague Astronomical Clock and Old Town Square, EA Hotel Crystal Palace provides dry cleaning/laundry services, car rentals on site, and a business center. For some rest and relaxation, visit the sauna. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), valet parking (surcharge), and a roundtrip airport shuttle (surcharge)
  • An electric car charging station, multilingual staff, and tour/ticket assistance
  • Concierge services, a front-desk safe, and 1 meeting room
Room features
All 65 rooms boast comforts such as air conditioning, in addition to thoughtful touches like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Daily housekeeping and desks

Languages

Czech, English, German, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Self parking on site (CZK 600 per day)
  • Valet parking on site (CZK 600 per day)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; CZK 135 for adults and CZK 135 for children

Things to do

  • Sauna

Family friendly

  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • Elevator

More

  • 6 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: CZK 500

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - 9:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions and an access code; front desk staffed during limited hours
If you arrive at the property after hours, you'll need to check in at an alternate location: [Žitná 525/28, 120 00 Praha 2 - Nové Město]
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 7:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of CZK 350 per pet, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CZK 750.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: CZK 50.00 per person, per night, up to 60 nights

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately CZK 135 for adults and CZK 135 for children
  • Airport shuttle fee: CZK 825 per vehicle (one way)
  • Self parking fee: CZK 600 per day
  • Valet parking fee: CZK 600.00 per day
  • Pet fee: CZK 350 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: CZK 500 (subject to availability)
  • Rollaway bed fee: CZK 750.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

EA Crystal Palace
EA Crystal Palace Prague
EA Hotel Crystal Palace
EA Hotel Crystal Palace Prague
EA Hotel Crystal Palace Hotel
EA Hotel Crystal Palace Prague
EA Hotel Crystal Palace Hotel Prague

Frequently asked questions

Is EA Hotel Crystal Palace pet-friendly?

Yes, pets are allowed at this property. There's a fee of CZK 350 per pet, per day. Service animals are exempt from fees.

How much does it cost to stay at EA Hotel Crystal Palace?

As of Feb 25, 2025, prices found for a 1-night stay for 2 adults at EA Hotel Crystal Palace on Mar 10, 2025 start from CA $71.72, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at EA Hotel Crystal Palace?

Self parking is available for CZK 600 per day. Valet parking is available for CZK 600.00 per day.

What time is check-in at EA Hotel Crystal Palace?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM.

What time is check-out at EA Hotel Crystal Palace?

Check-out is at 11 AM. Late check-out is available for CZK 500 (subject to availability).

Does EA Hotel Crystal Palace provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of CZK 825 per vehicle applies.

Where is EA Hotel Crystal Palace located?

Located in Nové Město, this hotel is within a 10-minute walk of Charles Square and Wenceslas Square. Old Town Square and Prague Astronomical Clock are also within 1 mi (2 km). Štěpánská Stop and Karlovo Namesti Station are within a 5-minute walk.

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EA Hotel Crystal Palace Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 156 out of 697 reviews
Rating 8 - Good. 328 out of 697 reviews
Rating 6 - Okay. 144 out of 697 reviews
Rating 4 - Poor. 50 out of 697 reviews
Rating 2 - Terrible. 19 out of 697 reviews

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Daniel

For the price the hotel was fine and in a good location
Stayed 1 night in Oct 2024

6/10 Okay

farris

Liked: Staff & service, amenities
Bad; one outlet, leak in the ceiling if you kept the bathroom light on too long, beds are all single, no queen or king size. Front desk was not 24/7. Good;quiet, walls kept me from hearing other rooms, internet was really good, didnt cut out playing games as much as other hotels but sometimes it would. Price was great for the stay
Stayed 5 nights in Nov 2024

6/10 Okay

Farid

Liked: Property conditions & facilities
the hotel and stuff were nice but not very helpful. rooms door, light over the sink eere broken.
Stayed 5 nights in Aug 2024

8/10 Good

Macarius

Good location. Requires some modernisation however.
Stayed 2 nights in Apr 2023

10/10 Excellent

Elmer

If I come back to Prague, I will lodge here at EA Crystal Palace.
Stayed 6 nights in Jul 2023

10/10 Excellent

Carlos

Nice little hotel, very close to everything and walking distance to restaurants. The only thing to add is that the Spa and Sauna wasn’t working during my stay.
Stayed 3 nights in Nov 2023

6/10 Okay

Hannah

Liked: Room comfort
Room was good, the bed was awfully uncomfortable
Stayed 2 nights in Sep 2023

4/10 Poor

Wynand

Disliked: Property conditions & facilities
Conveniently located, sadly issues with AC which led to the changing of 3 rooms.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveller

Only issue was time to check in to get the key. Also last night the key card failed and we had to call the other hotel for someone to come and reactivate but they were very quick
Stayed 2 nights in Dec 2023

8/10 Good

Jungha

The breakfast is excellent. The staff are kind. The bathroom is clean, too.But the elevator smells a little. It's not completely downtown, but there's no problem moving by tram. It takes 15 to 30 minutes to wait.
Stayed 2 nights in Aug 2023

10/10 Excellent

Lizbeth

Good
Stayed 3 nights in Aug 2023

8/10 Good

Peter

OK, but nothing special
OK, but nothing special considering this is 4 stars. Very similar to some good 3 stars hotels in Prague. It was very cold in dining room during breakfast
Stayed 1 night in Sep 2022

4/10 Poor

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check in took an hour… beds are hard and uncomfortable. Dimly lit rooms.
Stayed 1 night in Feb 2023

6/10 Okay

zhi

hotel was clean but rooms are setup strange. NO shower curtain
Stayed 2 nights in Jul 2023

4/10 Poor

Roger

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This hotel had the smallest room I had ever seen in a hotel. Maintenance was sub-par. I was considering paying for breakfast at the hotel, but overheard some Germans complaining about the poor selection as well as the many flies in the breakfast room. All in all this hotel was very disappointing.
Stayed 3 nights in Sep 2023

6/10 Okay

Thomas

Liked: Cleanliness, property conditions & facilities
Bathroom was poorly maintained
Stayed 3 nights in Sep 2023

6/10 Okay

Cristobal

Liked: Cleanliness, staff & service, room comfort
This is not a 4 star hotel.
Poor reception customer service, Cleaning service does not respect sign DO NOT DISTURB, she was knocking every door despite the sign.
Stayed 2 nights in Apr 2023

2/10 Terrible

Baruch

Bed was horrible. Calling it a pillow is disgrace to pillows. it was a pillow but awful. Super uncomfortable bed and pillow. Terrible. Not worth any money to stay.
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Convenient, nice and very affordable stay
Convenient, nice and very affordable stay. Near the city centre, with tram, metro and bus stations nearby. Nice shops in the streets adjacent to the hotel and lovely parks nearby. About an 8 min walk from major attractions (museums, squares, the Vltava river, etc). The room was nice and well-maintained (some bedsheets had small blood stains on them but they were always clean and readily available), breakfast was very good and staff were for the most part nice and friendly and ready to take requests. The lounge room didn't serve anything during my stay (off season). Some coffee/tea would be nice to have readily available even past breakfast time but thankfully many affordable cafes were open in the adjacent streets. These services are probably open during high season.
Stayed 6 nights in Mar 2023

8/10 Good

Harry

Nice place!
Decent place in a great location! Room was fairly clean a few cobwebs etc but overall comfortable and a decent stay, breakfast had a strange selection but was great to be included in the price! Only issue we had was a fairly long check in process which we felt we were judged as we had backpacks and didn’t appear like the regular hotel customers. Also we were given 2 room keys, neither of which worked and was made to take the lift to the 5th floor 3 times before we were given replacements, whilst the receptionist sat at the desk and didn’t bother moving to help at all, one of which replacements also did not work! Otherwise, a nice place to stay for a few nights, Prague is a brilliant place!
Stayed 2 nights in Jul 2022

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Not worth it.
You pay too much for what you get. Room is small and suffocate feeling. No sunlight or air. The main entrance smells from cigarettes. Some things did not worked in the room. No kettle or coffee machine in the rooms. I suggest to find a better place. Sorry. My experience. One good thing - always hot water in the shower.
Stayed 3 nights in Dec 2023

4/10 Poor

paola

Liked: Staff & service
Great location, nice rooms, however the light in the bathroom didn’t work I reported and it took them 36 hours to fix it. The lady at reception was not contacted after 24 hours when I went to follow up Once it was fixed her comment was don’t use the hair drier, no sorry for the inconvenience, nothing
Stayed 3 nights in Aug 2023

4/10 Poor

Takanori

Liked: Staff & service, amenities, property conditions & facilities
There is no electric kettle, tea cups,spoons etc. Some receptionists do not speak English well (for a 4stars given hotel, I find that it was very strange).
Stayed 5 nights in Nov 2022

8/10 Good

Sandra

EV Charging on site
Our room was not ready when arriving in the evening. We got another room. Rooms are spacious and clean, good aircondition. Barhroom beautiful, but with old water damage on the panels. Parking cost 24 euros a night in underground garage. There is one EV charger available at no extra cost in the garage. Quiet street in walking distance to city centre. We recieved a great service when we needed to prolong our stay for an extra night. Tip! Try the brazilian restaurant in the bottom of the street...
Stayed 1 night in Sep 2022

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely the worst hotel I’ve ever stayed at
Never ever stay in this hotel, cannot say anything good about it, we had to change our room due to lack of air con and we also couldn’t open the windows, so basically no fresh air. After we changed the room, the bed has been broken as well as soap dispensers and the cleaners have also thrown away my teeth retainer worth £240, because they thought it was trash :) Breakfast had old and hard bread as well as weird tasking cucumber and tomatoes. Never choose this hotel for your visit in Prague, will leave a bad taste of the city.
Stayed 4 nights in Aug 2023