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Palace Hotel

3.0 star property
Family-friendly Poços de Caldas hotel in Região Urbana Homogênea IX with a full-service spa

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Photo gallery for Palace Hotel

Garden
Indoor pool, sun loungers
Aerial view
Reception
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Spa
  • Room service
  • Pool

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Single Room, 2 Twin Beds, Garden View

Minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 161 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 538 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 872 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

Minibar, desk, bed sheets

Standard Twin Room, 1 Double Bed

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 1141 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

Minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

Highlights

Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 1410 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed, Garden View

Minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single Room, 2 Twin Beds

Minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Desk
Daily housekeeping
  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite, Multiple Beds, Garden View

Minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Connecting rooms available
Flat-screen TV
2 bedrooms
Bidet
Private bathroom
  • 420 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Similar properties

Front of property

Carlton Plaza Poços de Caldas

  • Pool
  • Breakfast included
  • Free WiFi
  • Restaurant
9.0 out of 10, Wonderful, (790)
The price is CA $67
CA $71 total
includes taxes & fees
Mar 10 - Mar 11
Carlton Plaza Poços de Caldas
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About the area

Map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002

What's nearby

  • Palace Casino - 1 min walk
  • Pedro Sanches Square - 3 min walk
  • Thermas Antonio Carlos - 4 min walk
  • SESC Pocos de Caldas Community Center - 6 min walk
  • Walter World Theme Park - 8 min drive

Restaurants

  • ‪Casa do Colono - ‬3 min walk
  • ‪Gelateria Dubelato - ‬4 min walk
  • ‪#Querocafé - ‬3 min walk
  • ‪Pesto Cozinha Bar - ‬4 min walk
  • ‪Café Concerto - ‬3 min walk

About this property

Palace Hotel

Family-friendly hotel located in Região Urbana Homogênea IX
You can look forward to a poolside bar, a garden, and an arcade/game room at Palace Hotel. Treat yourself to a massage at the onsite spa. Stay connected with free WiFi in public areas, and guests can find other amenities such as laundry facilities and a bar.
You'll also enjoy perks such as:
  • An indoor pool with sun loungers
  • Valet parking (surcharge), access to a nearby indoor pool, and a 24-hour front desk
  • Multilingual staff, coffee/tea in the lobby, and free newspapers
  • 4 meeting rooms, a billiards/pool table, and a TV in the lobby
  • Guest reviews give good marks for the helpful staff and overall condition
Room features
All 191 rooms offer amenities such as minibars.
More amenities include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, Portuguese

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 40 per night)
  • Secured, covered valet parking on site (BRL 40 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 40 per night
  • Covered valet parking fee: BRL 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel have a pool?

Yes, this property has an indoor pool.

How much does it cost to stay at Palace Hotel?

As of Feb 24, 2025, prices found for a 1-night stay for 2 adults at Palace Hotel on Mar 9, 2025 start from CA $67.74, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Hotel?

Self parking is available for BRL 40 per night. Valet parking is available for BRL 40 per night.

What time is check-in at Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: noon.

What time is check-out at Palace Hotel?

Check-out is at noon.

Where is Palace Hotel located?

This family-friendly Poços de Caldas hotel is located in the historical district, steps from Palace Casino, Jose A Junqueira Park, and Calendario Floral Monument. Poços de Caldas Cable Car and Paco das Aguas Shopping Center are also within 5 minutes.

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Palace Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 300 out of 638 reviews
Rating 8 - Good. 210 out of 638 reviews
Rating 6 - Okay. 82 out of 638 reviews
Rating 4 - Poor. 31 out of 638 reviews
Rating 2 - Terrible. 15 out of 638 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Nivalda

Beautiful place
Stayed 1 night in Jan 2025

6/10 Okay

KRISTIN

This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
Stayed 1 night in Jan 2025

10/10 Excellent

Katia

Liked: Property conditions & facilities
Great hotel
Love this hotel. i Facilities in much need of repairs due to time.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christine g h

Ok
Stayed 1 night in Sep 2024

10/10 Excellent

Jose Carlos Hoffmann

Ok
Stayed 1 night in Aug 2024

8/10 Good

Alana

The walls are tgen snd you csn hesr everything. Older crowd do does stay quiet at night. Breakfast is A-mazing
Stayed 1 night in Apr 2023

8/10 Good

Christiane

The hotel is centrally located within easy walking distance to shops. Loved the breakfast. Room was nice. The hotel itself needs a lot of renovation. We used the pool, but there was a lot of noise from renovation, not very relaxing. It has seen better days.
Stayed 1 night in May 2023

2/10 Terrible

Maria

Disliked: Cleanliness, property conditions & facilities
As it is a city heritage, I understand that it is an old building. I even like it. But it's expensive, unkempt and dirty. The shower was disgusting, the tiles never get clean. I will never recommend this hotel again and I will never recommend it to anyone.
Stayed 2 nights in Jul 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Grand but disappointing hotel
The hotel is an icon of Pocos de Caldas. Outside and inside it is beautiful. Therefore it really is such a pity that the hotel was disappointing. The rooms are OK - but probably in need of modernisation. The breakfast buffet is one of the best in the city. Service is a serious issue - some staff are great but others appeared to have a bad attitude - one even swore. Another issue with the hotel is the way it seems to make simple things difficult with lots of bureaucracy - at times it is painful. Bureaucracy is a fact of life in Brazil - but there were instances where the hotel took it to a new level. If the hotel improved its service it would make a huge difference because it truly is iconic and mostly beautiful
Stayed 2 nights in Sep 2023

10/10 Excellent

Carlos Martins

Excelente hotel, ótima localização, no centro ao lado do bondinho. Só a diária do estacionamento que está um pouco salgada, uma vez que não tem estacionamento no local e os manobristas pegam o carro para levar fora do hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jhoanne

Stayed 1 night in Nov 2024

10/10 Excellent

Rafael

Hotel histórico e charmoso! Você se hospeda em uma “atração turística” Destaque especial para piscina de agua termal. Proporciona muito relaxamento.
Stayed 2 nights in Nov 2024

8/10 Good

Geraldo

Stayed 2 nights in Nov 2024

8/10 Good

GLENIO TADEU

Problemas que têm solução
Acredito que o Palace ainda é a melhor opção para quem viaja a Poços de Caldas a turismo. O charme está na construção opulenta de quase um século e na piscina termal coberta. Tanta história vem com dificuldades já relatadas aqui. No nosso caso, o quarto muito quente à noite. Não era possível deixar a janela aberta, pois o barulho vindo da rua ficava insuportável. O ventilador, por sua vez, não podia ser ligado, pois extremamente barulhento. A solução seria fácil, na impossibilidade de instalar aparelho de ar condicionado: oferecer um climatizador ou um ventilador mais silencioso. Outro problema já relatado e que merece atenção urgente é o dos pássaros no café da manhã. Uma infestação. Voos rasantes e pousos nos alimentos. Cadeiras muito sujas de suas fezes. Um lustre sujo localizado bem sobre o buffet principal. Soluções: telas nas janelas; cobrir os alimentos. São problemas importantes que atrapalham a hospedagem em um hotel tão grandioso e com funcionários tão atenciosos. Gostaria de voltar e ver esses problemas resolvidos.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveller

Maravilhoso
Hotel tradicional, preservando arquitetura móveis e decoração da época na melhor localização da cidade. Bom café da manhã , cama confortável e por sorte havia ar condicionado no meu quarto, piscina interna linda com água sulfurosa, espaço e monitoria para quem viaja com crianças e funcionários atenciosos. Gostei muito do jardim interno,
Stayed 1 night in Nov 2024

10/10 Excellent

Luciano

Stayed 1 night in Nov 2024

10/10 Excellent

Emanuel

Stayed 3 nights in Nov 2024

10/10 Excellent

RAFAEL

Hotel e História
Hotel está em uma construção histórica, belamente preservada.
Stayed 2 nights in Nov 2024

6/10 Okay

Renato Tadeu Ryback

Stayed 2 nights in Nov 2024

10/10 Excellent

Carlos Emílio

Fomos muito bem recepcionados! Quartos amplos e confortáveis! Café da manhã muito variado! Voltaremos com certeza!
Stayed 2 nights in Nov 2024

10/10 Excellent

Adriana

Stayed 1 night in Aug 2024

6/10 Okay

Nicolau

Stayed 2 nights in Nov 2024

10/10 Excellent

Sueli

Stayed 4 nights in Oct 2024

8/10 Good

Nilzio

Stayed 3 nights in Oct 2024

10/10 Excellent

Cristina

Hotel maravilhoso, tudo limpo, cafe da manhã delicioso, perto de tudo na cidade, ja vim 2 vezes e voltarei
Stayed 3 nights in Oct 2024