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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
Adults-only Playa del Carmen hotel in Downtown Playa del Carmen with 3 restaurants

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your current months are December, 2024 and January, 2025.
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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Rooftop terrace
Sauna, spa tub, steam room, body treatments, hydrotherapy, aromatherapy
Reception
Front of property - evening/night
VIP Access

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Sofa bed
Pillowtop bed
  • 482 sq ft
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, 2 Queen Beds

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Sofa bed
Pillowtop bed
  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Junior Suite, Work & Play

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Blackout drapes/curtains
Separate bedroom
Ceiling fan
Pillowtop bed
  • 482 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Luxurious Grand Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Blackout drapes/curtains
  • 1479 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Sofa bed
Pillowtop bed
  • 482 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Premium bedding
  • 1479 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Highlights

Furnished balcony
Separate sitting area
Air conditioning
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Sofa bed
Pillowtop bed
  • 482 sq ft
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

Premium bedding, pillowtop beds, in-room safe, blackout drapes

Luxurious Master Suite

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private indoor spa tub
Air conditioning
Dining table
Flat-screen TV
Premium bedding
  • 1079 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

6 restaurants, international cuisine

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All-inclusive
Spa
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8.6 out of 10, Excellent, (2672)
The price is CA $452
CA $452 total
includes taxes & fees
Dec 23 - Dec 24
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
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About the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 3 min walk
  • Playa del Carmen Main Beach - 3 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Sonora Grill - Playa del Carmen - ‬2 min walk
  • ‪Micaela's - ‬2 min walk

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Luxury hotel near Playa del Carmen Main Beach
Close to Mamitas Beach and Quinta Avenida, The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites provides a poolside bar, a rooftop terrace, and dry cleaning/laundry services. Treat yourself to a body scrub, a deep-tissue massage, or hydrotherapy at Okom, the onsite spa. Be sure to enjoy a meal at any of the 3 on-site restaurants. Yoga classes are offered at the gym; the property also has 2 bars, a business center, and a steam room. In addition to a sauna and a spa tub, guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), tour/ticket assistance, and concierge services
  • A 24-hour front desk, bicycle parking, and an elevator
  • Guest reviews speak highly of the dining options, pool, and central location
Room features
All 120 rooms include comforts such as premium bedding and furnished balconies, in addition to thoughtful touches like air conditioning and separate sitting areas. Guest reviews speak positively of the clean, spacious rooms at the property.
Extra conveniences in all rooms include:
  • LED light bulbs and eco-friendly cleaning products
  • Rainfall showers, eco-friendly toiletries, and hair dryers
  • 50-inch flat-screen TVs with cable channels
  • Wardrobes/closets, separate sitting areas, and microwaves

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 10 per person
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Bicycle storage
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Beach towels
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Accessible shuttle
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 1.75 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 10 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

Frequently asked questions

Does The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites on Jan 21, 2025 start from CA $258.81, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites pet-friendly?

No, pets are not allowed at this property.

How much is parking at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Self parking and valet parking are free at this property.

What time is check-in at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Check-out is at noon.

Are there all-inclusive benefits at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites?

Some rate plans available at this hotel are all-inclusive.

Where is The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites located?

Located in Downtown Playa del Carmen, this luxury hotel is within a 5-minute walk of Quinta Avenida, Mamitas Beach, and Playa del Carmen Main Beach. Mario Villanueva Stadium Madrid and Quinta Alegría Shopping Mall are also within 10 minutes.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 587 out of 1004 reviews" "
Rating 8 - Good. 220 out of 1004 reviews" "
Rating 6 - Okay. 92 out of 1004 reviews" "
Rating 4 - Poor. 53 out of 1004 reviews" "
Rating 2 - Terrible. 52 out of 1004 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Vivek

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
3/4 of my group got food poisoning some of the worst any of us have had. Didn’t eat anywhere other than the hotel and it started on day 2/3 of a 7 day trip. Most of the staff seem angry all the time. Food is always like warm or cold for the sit down dinner. Items don’t have much flavor or just don’t taste that good. Not horrible but not good. Pool chlorine was so high it’s insane. The other sister Reef hotel in Playacar was a much better spot to visit I recommend staying there.
Stayed 7 nights in Dec 2024

10/10 Excellent

John

Travelled with partner
Liked: Amenities, property conditions & facilities
Everything was amazing
Stayed 5 nights in Dec 2024

10/10 Excellent

HARRY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and great location if you want to stay away from all the loudness of 10th Ave, but still within walking distance
Stayed 1 night in Dec 2024

10/10 Excellent

Jocelyn

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Only downfall transportation was way too expensive!!!
Stayed 4 nights in Dec 2024

4/10 Poor

Devin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
THE ROOFTOP POOL IS NOT HEATED!!! The property staff friendliness was inconsistent. The king size bed was weirdly small where my feet hung off. The handheld shower wand was broken. The service was really odd; we could wait for 20 minutes with a empty drink, but if we acted like we were going to leave the staff would sprint to us because the property has guests sign for a check (because they want a tip) for any food or drink received. Signing for a check was a reminder that even though the property is listed as an all-inclusive (with tips included) it is not. I always tip at all-inclusive resorts, but this seemed worse as the itemized food/drink prices were ridiculously high. For example, a coke was priced at 70 Pesos. For context, 5th Ave beer prices rarely exceeded 50 Pesos each. Not everything was disappointing. Some staff was friendly. Other staff only did the bare minimum then sneered at us. I've been to more than 10 all-inclusives in Riviera Maya and I'll never return to Reef 28 again.
Stayed 5 nights in Dec 2024

10/10 Excellent

alain

Liked: Cleanliness, amenities, property conditions & facilities
This is my third time staying at reef 28. Whats there not to like? The service, food, and location are excellent!
Stayed 5 nights in Dec 2024

6/10 Okay

Marc-Tavio

Stayed 3 nights in Nov 2024

10/10 Excellent

Beth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic time at the reef 28. So glad we found out about it. The food and food options were amazing. We were in food heaven. The boutique has unique fabulous finds and the spa was wonderful. There’s also a hydrotherapy area. It’s also only 1 block away from a market street and 2 blocks from the beach. I will definitely recommend to others and stay there again!
Stayed 8 nights in Nov 2024

10/10 Excellent

Marco

Stayed 3 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, but the area is ghetto. I’m super glad I did some research, and booked here! The staff is super attentive and friendly. I would still recommend this place because of location, price, and amenities.
Stayed 1 night in Nov 2024

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef 28 was my choice for the perfect reset and relaxing stay. The room is nice and clean and very spacious.The restaurants were tasty for dinner, the breakfast was average, the spa is a must. The hotel is clean and staff are attentive. The beach is just a short distance away and the shops are walking distance. Book now!
Stayed 3 nights in Nov 2024

10/10 Excellent

Bradley Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel! The area around it is a bit loud so if you like quiet it might not be for you but the property, rooms and staff are amazing!
Stayed 4 nights in Nov 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay. Staff was friendly and the food is great.
Stayed 3 nights in Nov 2024

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
Staff is amazing. Very clean and close to everything. Francisco and Anel at the rooftop bar are excellent
Stayed 3 nights in Nov 2024

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, spa was excellent, neighborhood was safe, no issues or concerns
Stayed 4 nights in Nov 2024

10/10 Excellent

Ahmed El Mamoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first time in Playa del Carmen, we couldn't have asked for a better hotel. On one side, you have the beach access within a 2min walk and, on the other side, 5th ave is less than 2mins walk. The rooftop terrace has beautiful views and a proper vibe since you have people from outside the hotel that come to party. The dining options were top notch! We found ourselves dining at the restaurants of the hotel more than on the strip because of how good it was. I highly recommend getting the all-inclusive meals drinks, well worth your buck. Overall, great experience.
Stayed 6 nights in Nov 2024

10/10 Excellent

RUTH OMOLAYO

Stayed 5 nights in Oct 2024

10/10 Excellent

Hanan, Woodland Hills

Stayed 6 nights in Oct 2024

10/10 Excellent

Jovanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is well kept and beautiful. The staff is kind and they don't really bother you for much which is something we really liked.
Stayed 3 nights in Nov 2024

2/10 Terrible

Chris

Liked: Cleanliness
Disliked: Staff & service, amenities
Don’t stay here if you’re single and like to mingle. The first night I brought some company back to my room and was stopped in the lobby and was told I have to pay 100 usd even though she wasn’t gonna stay. I found another hotel down the street but this really ruined my trip. First trip in ten years and first time to Mexico. I lost a lot of money changing hotels being all inclusive and they new hotel was not. They could have said maybe this place isn’t for you. And offered refund. But they didn’t. They refund small portion but it was very unfair. Don’t stay here if your solo period!
Stayed 6 nights in Nov 2024

10/10 Excellent

Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great adult only properties. Really enjoyed the rooftop. Waiters were friendly and did a great job at bringing us drinks in the pool. Restaurants were great. We got access to the other coco resort for different food options and access to the private beach. Great experience overall.
Stayed 7 nights in Nov 2024

10/10 Excellent

Danelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Feng, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

EVELYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Angelo was amazing!
Stayed 3 nights in Nov 2024

10/10 Excellent

Hanan, Woodland Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, a pleasant place for a vacation. Highly recommend! Hanan
Stayed 7 nights in Nov 2024

General hotel information

Reasons to Book
Outdoor Pool & Property Cleanliness
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Star Rating
4.5