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SureStay Hotel by Best Western Phoenix Downtown

2.5 star property
Central Phoenix hotel connected to the convention center, steps from The Van Buren

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your current months are November, 2024 and December, 2024.
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December 2024

Photo gallery for SureStay Hotel by Best Western Phoenix Downtown

Desk, laptop workspace, iron/ironing board, free WiFi
Outdoor dining
Exterior
Lobby
Exterior

Reviews

8.0 out of 10

Very good

Popular amenities

  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Parking included
    Parking included
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry
  • 24/7 front desk
    24/7 front desk
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Room options

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About the area

Map
424 W Van Buren St, Phoenix, AZ, 85003

What's nearby

  • The Van Buren - 1 min walk
  • Arizona Federal Theatre - 4 min walk
  • Phoenix Convention Center - 11 min walk
  • Footprint Center - 15 min walk
  • Chase Field - 19 min walk

Getting around

  • Van Buren - 1st Ave Station - 6 min walk
  • Phoenix Sky Harbor Intl. Airport (PHX) - 13 min drive

Restaurants

  • ‪McDonald's - ‬3 min walk
  • ‪Ziggys Pizza And Stard - ‬2 min walk
  • ‪Crescent Ballroom - ‬5 min walk
  • ‪Thai Basil Signature - ‬8 min walk
  • ‪Cornish Pasty Co. - ‬8 min walk

About this property

SureStay Hotel by Best Western Phoenix Downtown

Hotel near The Van Buren
Located close to Arizona Federal Theatre and Arizona State University - Downtown Phoenix, SureStay Hotel by Best Western Phoenix Downtown provides free continental breakfast, an adjacent golf course, and a garden. Free in-room WiFi and laundry facilities are available to all guests.
You'll also enjoy perks such as:
  • Free self parking
  • Express check-out, a vending machine, and luggage storage
  • Smoke-free premises, tour/ticket assistance, and concierge services
Room features
All guestrooms at SureStay Hotel by Best Western Phoenix Downtown boast perks such as laptop-friendly workspaces and air conditioning, as well as amenities like free WiFi.
More conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 37-inch HDTVs with premium channels
  • Refrigerators, microwaves, and daily housekeeping

Languages

English, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • 18-hole adjacent golf course

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 1962
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium satellite channels
  • MP3 dock

Food and drink

  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have elevators

Property is also known as

Americas Best Value Inn Phoenix
Americas Best Value Phoenix
Americas Best Value Inn Hotel Phoenix
Americas Best Value Inn Downtown Phoenix Hotel
SureStay Best Western Phoenix Downtown
Americas Best Value Inn-Downtown Phoenix Motel
Americas Best Inn Phoenix
Surestay By Phoenix Phoenix
SureStay Hotel by Best Western Phoenix Downtown Hotel
SureStay Hotel by Best Western Phoenix Downtown Phoenix
SureStay Hotel by Best Western Phoenix Downtown Hotel Phoenix

Frequently asked questions

Is SureStay Hotel by Best Western Phoenix Downtown pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Phoenix Downtown?

Self parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Phoenix Downtown?

Check-in start time: 2 PM; Check-in end time: 10:00 PM.

What time is check-out at SureStay Hotel by Best Western Phoenix Downtown?

Check-out is at 11 AM.

Where is SureStay Hotel by Best Western Phoenix Downtown located?

Located in Downtown Phoenix, this golf hotel is within a 5-minute walk of The Van Buren and Arizona Federal Theatre. Arizona State University - Downtown Phoenix and Phoenix Symphony Hall are also within 15 minutes. Van Buren - 1st Ave Station is 6 minutes by foot and Van Buren - Central Ave Station is 8 minutes.

SureStay Hotel by Best Western Phoenix Downtown Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 298 out of 1000 reviews" "
Rating 8 - Good. 436 out of 1000 reviews" "
Rating 6 - Okay. 192 out of 1000 reviews" "
Rating 4 - Poor. 44 out of 1000 reviews" "
Rating 2 - Terrible. 30 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and near by restaurants. Management and staff were very friendly! Would stay again!
Stayed 2 nights in Oct 2019

10/10 Excellent

Francisco

Stayed 1 night in Apr 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Suprised this property a Best Western. Older, tired property and room very dark. We had to shorten our stay due to Coronavirus and front desk manager very accommodating.
Stayed 3 nights in Mar 2020

8/10 Good

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was clean and staff friendly
Stayed 4 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
It is very basic with extremely dark rooms (you can't really open the curtains either as they back onto walkways. It has recently has some maintenance work to repair some wall damage and that was very poorly executed. Shower was dingy but had great water pressure. Breakfast items were also good for this type of property. Owners/manager was excellent - friendly and helpful.
Stayed 3 nights in Mar 2020

4/10 Poor

Sharon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property was in an area that you wouldn’t go out at night. Went to get ice and there was trash in the container. The manager apologizes. I wonder what else wasn’t cleaned. The house cleaner couldn’t speak or understand English. I really was shocked it was a Best Western property.
Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Location was very good. 10 minute walk to downtown convention center and two minute walk to McDonald's for a cheap breakfast. It was right on the street and was remarkably noisy. The staff gave me earplugs when I checked in. The neighborhood was sketchy. Homeless people everywhere. I didn't feel unsafe, but I'm a 50-year-old white male. Had I been a woman, or much older, I might have worried about my safety.
Stayed 4 nights in Feb 2020

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
We only stayed for one night, but felt we got our money’s worth. The woman at the front desk was very nice, and check in was quick and easy. We slept well on the comfy beds, the water pressure in the shower was excellent, and the mural on the wall was very unique.
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT stay here
Misleading advertisement, terrible customer service
Stayed 1 night in Mar 2020

6/10 Okay

Yvonne

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Room was very small with very little lighting. Slim pickings at breakfast.
Stayed 1 night in Mar 2020

8/10 Good

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Kathleen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convention Alternative
In Phoenix for a convention and not willing to pay the exorbitant price for a downtown hotel. This was a perfect alternative! The hotel is reasonably priced. The staff was competent and friendly. The walk was easy - 15 minutes or less. The room was very comfortable and spotlessly clean. Even with the outside door, I felt safe and secure.
Stayed 3 nights in Feb 2020

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, room comfort
Nice motel downtown
The owners are pleasant, accommodating and have made an effort. The hotel is old. They have done a good job making it look nicer, but more work needs to be done, especially in the bathroom/shower. The breakfast was really delicious and impressive!
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

yvonne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Good
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Overall, a good location close to dining and the room was comfortable. Be careful with the oneway turn lol
Stayed 2 nights in Feb 2020

8/10 Good

Heather

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
IT IS A VERY OLD HOTEL WITH OBVIOUS NEEDS TO BRING IT UP TO A GOOD STAY.
Stayed 3 nights in Feb 2020

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very good location if you are doing business downtown a little pricey for the kind of property. Staff was very friendly, especially the manager.
Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Good Value
The people running this hotel are very nice and accommodating. Really good restaurant across the street - State 48 Brewery.
Stayed 3 nights in Jan 2020

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never in a million years
This place was absolutely terrible! We went to walk into the room and the first thing we noticed was the door was dented in. The chain to lock the door had been broken off. There was water all over the floor, something splattered on the walls and Tv, the beds and sheets were stained and just overall not appealing. On top of all that there were people yelling and fighting outside, you could hear everything from inside your room, and there is a very loud music venue across the street that basically shakes the room. The only positive tjing i could say from this place was that we walked in and walked right back out and demanded our money back. The management at the desk was very kind and made sure everything was returned to us within a matter of minutes. . This place looks NOTHING like the pictures. My husband and I are not very picky and have stayed at plenty discounts hotels. This one was honestly frightening. We had our child with us and there was no way in a million years we would have stayed there!
Stayed 2 nights in Feb 2020

2/10 Terrible

julissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020