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The Old Custom House

4.0 star property
Unwind by the sea with fresh seafood and drinks within reach. Let your worries fade away amidst stunning ocean views.

Choose dates to view prices

Photo gallery for The Old Custom House

Desk, iron/ironing board, free WiFi, bed sheets
Front of property
Bar (on property)
Superior Double Room | Living area
Standard Room, 2 Single Beds, Non Smoking

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Housekeeping
  • Free WiFi
  • Restaurant

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Twin Beds, Non Smoking

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Desk
  • 172 sq ft
  • City view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Desk
  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room

Double Room

Double Room

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Desk
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Twin Room, Sea View

Desk, iron/ironing board, free WiFi, bed sheets

Twin Room, Sea View

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Desk
  • 192 sq ft
  • Sea view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Standard Double Room, 1 Double Bed

Highlights

Heating
Flat-screen TV
Designer toiletries
Private bathroom
Hair dryer
Coffee/tea maker
Electric kettle
Desk
  • 172 sq ft
  • Sleeps 2
  • 1 Double Bed

Similar properties

Bar (on property)

Harbour Hotel Padstow

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Breakfast available
8.8 out of 10, Excellent, 747 reviews
The price is CA $172
CA $207 total
includes taxes & fees
Mar 23 - Mar 24
Harbour Hotel Padstow
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About the area

Map
South Quay, Padstow, England, PL28 8BL

What's nearby

  • Padstow Harbour - 1 min walk
  • Trevone Bay Beach - 6 min drive
  • Harlyn Bay Beach - 7 min drive
  • Polzeath Beach - 40 min drive
  • Hawkers Cove Beach - 44 min drive

Getting around

  • St Columb Road Station - 17 min drive
  • Newquay (NQY-Newquay Cornwall) - 21 min drive

Restaurants

  • ‪The Seafood Restaurant - ‬1 min walk
  • ‪The Mariners - ‬18 min walk
  • ‪Fee's Food - ‬23 min drive
  • ‪Stein's Fish & Chips - ‬3 min walk
  • ‪Cherry Trees Coffee House - ‬1 min walk

About this property

The Old Custom House

Upscale inn by the sea
Take advantage of a coffee shop/cafe, a hair salon, and a bar at The Old Custom House. The on-site seafood restaurant, The Old Custom House, offers lunch and dinner. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • Smoke-free premises
  • Guest reviews say great things about the helpful staff and location
Room features
All guestrooms at The Old Custom House have amenities such as free WiFi. Guest reviews speak positively of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with designer toiletries and tubs or showers
  • Electric kettles, heating, and daily housekeeping

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (GBP 8.80 per night)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • The Old Custom House

Conveniences

  • Hair salon
  • Limited-hour front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:30 AM - 9:00 PM
Front desk staffed during limited hours

Renovations and closures

The following facilities are closed on Christmas Day:
  • Bar/lounge
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: GBP 8.80 per night (499 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Old Custom House Inn Padstow
Old Custom House Inn
Old Custom House Padstow
Old Custom House
The Old Custom House Inn
The Old Custom House Padstow
The Old Custom House Inn Padstow

Frequently asked questions

Is The Old Custom House pet-friendly?

No, only service animals are welcome at the property.

How much does it cost to stay at The Old Custom House?

As of Feb 22, 2025, prices found for a 1-night stay for 2 adults at The Old Custom House on Feb 24, 2025 start from CA $148.16, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What time is check-in at The Old Custom House?

Check-in start time: 4:00 PM; Check-in end time: 9:00 PM.

What time is check-out at The Old Custom House?

Check-out is at 11:00 AM.

Where is The Old Custom House located?

Situated by the sea, this inn is steps from Padstow Harbour and Padstow Museum. Cornwall Area of Outstanding Natural Beauty and National Lobster Hatchery are also within 5 minutes.

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The Old Custom House Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 187 out of 331 reviews
Rating 8 - Good. 99 out of 331 reviews
Rating 6 - Okay. 28 out of 331 reviews
Rating 4 - Poor. 13 out of 331 reviews
Rating 2 - Terrible. 4 out of 331 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mr

Great place for a lovely short break
Stayed 2 nights in Oct 2024

10/10 Excellent

Ruth

Hotel was lovely with great views of the harbour. Great breakfast and friendly staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Martin

Great pub right on the harbour.
Stayed 2 nights in Oct 2024

10/10 Excellent

Lynda

Beautiful view from our window onto the harbour Room was big and tastefully decorated and furnished Friendly staff at check in Very tasty breakfast
Stayed 1 night in Oct 2024

10/10 Excellent

chris

Excellent location. Rooms very good. Great breakfast. Would recommend
Stayed 1 night in Nov 2024

8/10 Good

Julie

The Custom House has a fab location in Padstow. The staff and their service is amazing. The rooms could do with a refurb and there are quite a few steps steps to the rooms.
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Very nice and comfortable room, easy check-in, breakfast was very nice and the restaurant served great food.
Stayed 2 nights in Jun 2024

6/10 Okay

Jane

Great location
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Lovely views across the harbour
Stayed 1 night in Oct 2024

10/10 Excellent

Paul

Lovely hotel with fabulous staff, helpful and very friendly . Hotel is in a great location. Meals are very good, breakfast was set out nice, good choice. We would come here again.
Stayed 1 night in Aug 2024

10/10 Excellent

Natasha

Execellent location and room (with a fantastic view of the harbour), and the staff is really friendly.
Stayed 1 night in Jun 2024

8/10 Good

Peter

Great location
Stayed 1 night in May 2024

10/10 Excellent

Luke

Great room with a lovely view. We would recommend!
Stayed 3 nights in Aug 2024

10/10 Excellent

Callum

Lovely location, great to wake up to.
Stayed 2 nights in Apr 2024

8/10 Good

anthony

this was our 3rd time visiting & we are still going to come back again. its an old building with en suite bedrooms. rooms are comfortable, location is right on the harbourside. food is very good & breakfast is very good too. staff are out of this world. I wouldn't recommend for people with walking disabilities or are in a wheelchair. dogs are welcomed at this property. Laura & Kennedy are the names of 2 of the staff I can remember at the moment but the others are very good too.
Stayed 2 nights in Dec 2024

10/10 Excellent

Paul C

great stay in Padstow hotel was an ideal position in township staff very friendly and helpful room overlooked the beautiful Port and out to the mouth of the River Camel
Stayed 1 night in May 2024

8/10 Good

Lyndsey

Lovely place to be based to explore padstow from and the breakfast was very good
Stayed 1 night in Aug 2023

8/10 Good

Jennifer

Enjoyed my stay. An interesting old building, a bit of a rabbit warren with lots of doors, stairs and little corridors to get to the rooms. The room was a bit tired, basically clean and the bed was comfortable. It was a bit noisy with some kind of fan or engine outside the window, but otherwise fine for a short stay. Location was good.
Stayed 1 night in Oct 2024

10/10 Excellent

Paul C

Staff very helpful and friendly
Stayed 1 night in May 2024

10/10 Excellent

noel

Great hotel
Our room was really nice and the staff were great. The hotel itself could do with a lick paint and the stair carpet needs replacing.But that did not stop us having a very enjoyable stay. We would definitely stay again
Stayed 1 night in Jul 2024

8/10 Good

Paul

Great place to stay. Staff and facilities were wonderful.
Stayed 1 night in Jan 2023

10/10 Excellent

Sean

Classy Reception!!!
Great Hotel in an idyllic location….wonderful food and service….with a special mention to the receptionist, who greeted me with a genuine smile before guiding me to my room personally whilst asking about my day….so refreshingly genuine l!!!
Stayed 1 night in Aug 2024

10/10 Excellent

Geoffrey

Overlooking the harbour
Stayed 1 night in Jul 2024

8/10 Good

CRISTINA

Very nice hotel
Stayed 1 night in Aug 2023

6/10 Okay

Patricia

Great location. Staff were friendly and helpful. The room needed to be refurbished. The bed and linen were lovely as were the towels.
Stayed 1 night in Jul 2024