2/10 Terrible
Sarah S.
May 21, 2024
Disliked: Cleanliness
Unfortunate Experience with Owner
The place was advertised as luxurious. When we arrived, a mirror and frame that must have been on the dresser were laying on the floor with the frame broken. In that same room, just after picking up and clearing the mirror, the closet door fell onto us as we simply opened it to deposit the mirror. The place was reasonably clean, but dirtier than we would expect. The bathroom made loud noises when the toilet was flushed. The reservoir of the coffee maker had mold in it. The unit above was having work done and was loud. The indoor pool was closed (which was a major attraction for us). The linens, we presume from the prior tenant, were balled up and on the floor (my wife actually folded them and put them away). But the kicker, after the stay we get a notification that the landlord is charging us for the mirror and door. We sent a picture that we took of the mirror as soon as we saw it upon arrival, which taken with an Iphone would clearly be timestamped at our arrival. We did not take a picture of the cheap old bifold door that fell immediately from the bracket. We did leave the door propped up against the wall. It was clear that the door was old and had come off before. But the owner wants us to pay for it. Ridiculous. I'm not fixing doors at a place that I'm paying to rent. And after trying to charge us, once we sent the picture of the mirror, he has stopped responding but is still trying to charge us. Very dishonest and now we're wasting time talking to VRBO Corporate.
Sarah S.
Stayed 2 nights in May 2024