6/10 – Acceptable
Tracy
23 janv. 2025
Points forts : Propreté, service et personnel
The building itself is stunningly beautiful inside and out so I was slightly disappointed at the room itself which was beautiful but soulless. The heating was not great and I was there when it snowed. There is no room service and no phone which I found unacceptable especially as a single female traveller. A note next to the ice bucket said 'If you want ice get it from the bar'. There was no facility to make coffee (and no way to order one) and the refreshment selection was underwhelming. The bath towels were the size of flannels - this is a pet peeve of mine. WHY do hotels of this 'quality' not have large bath towels?! The water pressure was not great. No seat at the desk. The room key has the name of the hotel and the room number - not great if you drop it somewhere. The fan in the bathroom did not work. I could feel the sharp gripper underneath the very thin carpet at some places. The Restaurant was fantastic, great ambience, the food was excellent (great choices) and the staff were helpful, kind and very personable. Breakfast was better than advertised - it said in the blurb that 'Continental Breakfast' was included but they also had a selection of eggs and pancakes which was a bonus! I would say that as this is a very new hotel maybe it just needs to grow into itself. I hope so as it has huge potential if they get the little things right.
Tracy
Séjour de 3 nuits en janvier 2025