4/10 Poor
Leslie C
Travelled with family
Dec 30, 2024
Liked: Amenities
Our stay at the Grand Hyatt was incredible disappointing. The hotel is huge and simply not well managed. The staff are friendly and lovely but there was zero correction of issues and no accountability. Housekeeping was particularly sub par - we were given a dirty bathrobe, our room wasn't cleaned on two days, we ran out of toilet paper and tissues, and the bathroom had a broken outlet. The resort is also very loud. There was loud music blasting till 10:30 pm many nights and were awoken by the same one day as early as 7 am. The restaurants are really expensive and the food just okay. The lunch options in particular were bad. It wasn't worth the money and we won't be back.
Leslie C
Stayed 6 nights in Dec 2024