8/10 Good
Adrienne B.
Dec 11, 2024
Liked: Cleanliness
Great Place…Not So Great Customer Service
Once I arrived at the property, which wasn’t hard to find at all for me, the property looked like a new neighborhood and it’s across from some type of small warehouse facility. I wasn’t there a lot during the day. The kitchen was so nice! It has everything you could think of really. The rooms were great and the pillows were so comfortable! I kept trying to figure out where they got them. So, the negatives of my stay was going into the bathroom that my children were using and finding ants all over their toothbrushes and the countertop. I contacted the property manager and let’s just say the response was something like, well we’ve never bad a problem reported before and at the same time giving me the scientific breakdown of what’s in toothpaste and how it attracts ants. Also, I saw that there were ant traps already placed in the bathrooms and only the bathrooms, so I’m pretty sure that there was a problem reported prior to me. I was told to clean, mind you I just arrived less than 24hrs ago. I don’t have a problem with cleaning up after myself or my children, but we had not made a mess so why do I need to clean and I just got there from California with 2 children 6 and 5 years old. I was tired and not trying to deep clean someone else’s problem. Long story short they did eventually send someone out to spray. The other problem was the master bathroom tub was clogged, and the washer and dryer are loud and the dryer was full of lint and the washer had an unpleasant odor.
Adrienne B.
Stayed 7 nights in Nov 2024