We stayed at The Lemon Tree last year, using Expedia. Had a much larger nicer room with a small patio out front. This is my first time using Hotels.com and for some reason they gave us a broom closet type of room. Very small with the bed right next to a very noisy air conditioner unit. We realized that the Hotel was maybe at 50% capacity, so we felt that we were being punished for using Hotels.com. Wwe arrived and were very tired from a full day in and around Naples, so I did not complain. Again no idea why they foisted one of their worst rooms on us.