Title: Fairmont The Norfolk (Hotel) - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=2523&destination=Nairobi%2C+Nairobi+County%2C+Kenya&selected=8123&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Fairmont The Norfolk A tranquil garden oasis where luxury meets environmental consciousness, complete with a poolside bar for relaxation and peaceful green spaces for quiet moments ## Photo gallery for Fairmont The Norfolk ![Norfolk Signature Suite with King Bed | In-room dining - Fairmont The Norfolk (Nairobi)](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/56540dc2.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Property video](https://mediaim.expedia.com/video/6F041AF43BE87A195BD3F075922F344A/2efdbd0b-e9da-4015-9120-98d45cd834f8-thumbnail.jpg?impolicy=resizecrop&rw=1280) ![Lobby lounge - Fairmont The Norfolk (Nairobi)](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/dafd28e2.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Exterior - Fairmont The Norfolk (Nairobi)](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/a7f5b15a.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Lounge - Fairmont The Norfolk (Nairobi)](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/2cf5f4bd.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Fairmont The Norfolk combines elegance with eco-friendly practices near the University of Nairobi. Guests enjoy the outdoor pool, Pembo spa treatments, and international dishes at two restaurants. The property's impeccable maintenance earns high praise from visitors. ## Reviews 9.2 Wonderful ## Popular amenities - Pool - Spa - Parking included - Free WiFi - Restaurant - Air conditioning ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-15&endDate=2026-03-16&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-16&endDate=2026-03-17&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-20&endDate=2026-03-22&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-27&endDate=2026-03-29&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds 3+ beds Showing 13 of 13 rooms ### View all photos for Deluxe Room, 1 King Bed, Non Smoking (Courtyard) ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/6d996563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking (Courtyard) 10.0 Exceptional 3 reviews ### Highlights Balcony or patio Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding - 377 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Deluxe Room, 1 King Bed, Non Smoking (Veranda) ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/6d996563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed, Non Smoking (Veranda) 10.0 Exceptional 3 reviews ### Highlights Balcony Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding - 377 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Room, 2 Twin Beds ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/143d585e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 377 sq ft - 1 bedroom - Sleeps 3 - 2 Twin Beds ### View all photos for Deluxe Room, 2 Twin Beds ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/6d996563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 2 Twin Beds ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - Garden view - 377 sq ft - 1 bedroom - Sleeps 3 - 2 Twin Beds ### View all photos for Deluxe Room, 1 King Bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/6d996563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room, 1 King Bed 10.0 Exceptional 2 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 377 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Twin Room, 2 Twin Beds ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/143d585e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Twin Room, 2 Twin Beds ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 377 sq ft - 1 bedroom - Sleeps 2 - 2 Twin Beds ### View all photos for Room, 1 Queen Bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/6d996563.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Room, 1 Queen Bed 8.0 Very good 3 reviews ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 377 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Norfolk Signature Suite with King Bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/a40348b1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Norfolk Signature Suite with King Bed ### Highlights Furnished balcony or patio Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds - Garden view - 850 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Deluxe Suite, 1 King Bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/dfbeb825.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Suite, 1 King Bed ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 431 sq ft - 1 bedroom - Sleeps 3 - 1 King Bed ### View all photos for Junior Suite, 1 King Bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/272832ca.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite, 1 King Bed 8.0 Very good 1 review ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV - 850 sq ft - 1 bedroom - Sleeps 2 - 1 King Bed ### View all photos for Superior Suite, 1 Queen Bed ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/1235201e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Superior Suite, 1 Queen Bed ### Highlights Separate dining area Separate sitting area Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV - 797 sq ft - 1 bedroom - Sleeps 2 - 1 Queen Bed ### View all photos for Family Room, Multiple Beds ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/c94a4f91.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Family Room, Multiple Beds ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 753 sq ft - 2 bedrooms - Sleeps 4 - 1 Double Bed and 2 Twin Beds ### View all photos for Deluxe Family Room ![Premium bedding, pillowtop beds, minibar, in-room safe](https://images.trvl-media.com/lodging/1000000/10000/8200/8123/05e72ba1.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Family Room ### Highlights Individually furnished Individually decorated Air conditioning Connecting rooms available Free cribs/infant beds Flat-screen TV Hypo-allergenic bedding Pillow menu - 753 sq ft - 2 bedrooms - Sleeps 4 - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Fairmont-The-Norfolk.h8123.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FNairobi-Hotels-Fairmont-The-Norfolk.h8123.Hotel-Information) ## About the area Located in Nairobi Central, a neighborhood in Nairobi, Fairmont The Norfolk is near the airport and near a train station. Sarit Centre and Yaya Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Nairobi National Park. University of Nairobi and Kenyatta International Convention Centre are two other places to visit that come recommended. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as ecotours in the area. [Visit our Nairobi travel guide](https://www.expedia.ca/Nairobi.dx178290) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C-1.27841%2C36.81631&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=84n8C_e0cL3-NWFJLUCfZFIPKeg=) Harry Thuku Road, PO Box 58581, Nairobi, 00200 ### What's nearby - ![In my opinion the best hotel in Nairobi, its cozy and welcomming.](https://images.trvl-media.com/place/2523/303a78e8-f8a0-4621-856d-bffe72584f5f.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) University of Nairobi 1 min walk \- 0.0 km - ![Ripe mangoes stacked at a local fruit and vegetable market in Kenya, Nairobi; Shutterstock ID 124598530; Purchase Order: -](https://images.trvl-media.com/place/501978/3bc6e4f8-b7fd-4815-9b42-64ae4a511569.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) City Market 8 min walk \- 0.7 km - ![Nairobi Landmarks, Kenya](https://images.trvl-media.com/place/501970/859b94e4-ecd8-4bda-8985-4bab352158bb.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Kenyatta International Convention Centre 18 min walk \- 1.6 km - Kenya National Theatre 2 min walk \- 0.2 km - Uhuru Park 12 min walk \- 1.0 km ### Getting around - Syokimau Station 27 min drive - Jomo Kenyatta Intl. Airport (NBO) 28 min drive ### Restaurants - Sno-Cream (Kenya House) 7 min walk - Safari Terrace 5 min walk - Debonairs Muindi Mbingu 6 min walk - KBC bar (AFCO Base) 4 min walk - Saapé 7 min walk ## About this property ### Fairmont The Norfolk Luxury family-friendly hotel near University of Nairobi Located close to Kenyatta International Convention Centre and Sarit Centre, Fairmont The Norfolk provides a swim-up bar, a poolside bar, and a terrace. Treat yourself to a facial, a massage, or aromatherapy at Pembo, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Fitness classes are offered at the health club; the property also has a coffee shop/cafe, a garden, and a playground. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar. Additional perks include: - An outdoor pool along with sun loungers, pool umbrellas, and a swim-up bar - Free self parking and valet parking - Limo/town car service, buffet breakfast (surcharge), and babysitting (surcharge) - A gift shop, ATM/banking services, and concierge services - Guest reviews give top marks for the first-rate property condition Room features All 170 individually furnished rooms boast comforts such as 24-hour room service and premium bedding, as well as perks like pillow menus and laptop-compatible safes. Other conveniences in all rooms include: - Highchairs, childcare services, and free infant beds - Recycling, LED light bulbs, and eco-friendly cleaning products - Bathrooms with rainfall showers and designer toiletries - Flat-screen TVs with satellite channels - Wardrobes/closets, coffee/tea makers, and daily housekeeping ## Similar properties ![3 restaurants, breakfast, lunch, dinner served; Thai cuisine](https://images.trvl-media.com/lodging/2000000/1400000/1395300/1395252/8667a968.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Sarova Stanley Hotel, Nairobi Nairobi Central - Pool - Spa - Parking included - Free WiFi 9.0 Wonderful 804 reviews CA $153 CA $196 total includes taxes & fees Apr 15 - Apr 16 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-15&endDate=2026-04-16&selected=1395252&PinnedHotelID=1395252&HadPinnedHotel=true®ionId=-1&adults=2) ![Exterior](https://images.trvl-media.com/lodging/6000000/5820000/5814200/5814160/938cf0c2.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Villa Rosa Kempinski Westlands - 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Pool - Spa - Free airport shuttle - Parking included 9.4 Exceptional 1,003 reviews CA $177 CA $227 total includes taxes & fees Apr 4 - Apr 5 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-04&endDate=2026-04-05&selected=17595186&PinnedHotelID=17595186&HadPinnedHotel=true®ionId=-1&adults=2) ![3 bars/lounges](https://images.trvl-media.com/lodging/90000000/89930000/89920300/89920236/ff425540.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Kwetu Nairobi, Curio Collection By Hilton Kitisuru - Pool - Parking included - Free WiFi - Restaurant 9.4 Exceptional 72 reviews CA $227 CA $284 total includes taxes & fees Mar 21 - Mar 22 [](https://www.expedia.ca/Hotel-Search?startDate=2026-03-21&endDate=2026-03-22&selected=89920236&PinnedHotelID=89920236&HadPinnedHotel=true®ionId=-1&adults=2) [Compare similar properties](/Hotel-Search?startDate=2026-03-29&endDate=2026-03-30&selected=8123&PinnedHotelID=8123&HadPinnedHotel=true®ionId=-1&adults=2&comparePropertyIds=8123,1395252,5814160,99889194,102575224) ## Property amenities ### Internet - Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - 24-hour roundtrip airport shuttle (surcharge) - Limo/town car service - Free self parking on site - Free valet parking on site - Wheelchair-accessible parking available ### Food and drink - Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: KES 30 for adults and KES 15 for children - 2 restaurants - A bar/lounge - A coffee shop/cafe - A poolside bar - A swim-up bar - Coffee and tea in common areas - Couples/private dining - Private picnics - Snack bar/deli ### Restaurants on site - Lord Delamere Terrace - Tatu Restaurant ### Things to do - Fitness classes - Full-service spa - Health club - Outdoor pool - Playground - Sauna - Steam room ### Family friendly - Children's games - High chair - In-room babysitting (surcharge) - In-room crib - Laundry facilities - Outdoor pool - Playground - Snack bar/deli ### Conveniences - 24-hour front desk - ATM - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk - Water dispenser ### Guest services - Change of bedsheets (on request) - Change of towels on request - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Proposal/romance packages - Tour and ticket assistance - Turndown service - Wedding services ### Business services - Business center - Conference center (2,196 square feet of space) - Meeting rooms ### Outdoors - Garden - Pool loungers - Pool umbrellas - Terrace - Vegetable garden ### Full-service spa - 2 treatment rooms - Aromatherapy - Body scrubs - Couples treatment rooms - Deep-tissue massages - Facials - Hot stone massages - Manicures/pedicures - Sauna - Spa open daily - Sports massages - Steam room - Swedish massages ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - 1 accessible parking space - Elevator (47 inch wide door) - High-pile carpet in room - Wheelchair accessible (may have limitations) - Wheelchair-accessible parking - Wheelchair-accessible registration desk ### More - 100% renewable energy - 3 floors - At least 10% of profits reinvested in community and sustainability - At least 80% lighting from LEDs - At least 80% of food locally-sourced - At least 80% organic food - Ballroom - Banquet hall - Biodegradable coffee stirrers available - Biodegradable drinking straws available - Built in 1904 - Comprehensive food waste policy - Comprehensive recycling policy - Designated smoking areas - Double-glazed windows - Humane treatment of captive wild animals - Local artist showcase - Local culture and ecosystem education - Locally-owned and organized tours and activities - Mosquito nets - No plastic coffee stirrers - No plastic drinking straws - No plastic soft drink bottles - No plastic water bottles - Reusable cups - Reusable tableware - Vegan dining options - Vegetarian breakfast available - Vegetarian dining options ## Room amenities ### Bedroom - Blackout drapes - Free crib - Hypo-allergenic bedding - Pillow menu - Pillowtop mattress - Premium bedding ### Bathroom - Bathrobes - Bathtub or shower - Designer toiletries - Hair dryer - Private bathroom - Rainfall showerhead - Shampoo - Slippers - Soap - Toilet paper - Towels provided ### Entertainment - Flat-screen TV with satellite channels ### Food and drink - 24-hour room service - Champagne service - Coffee/tea maker - Free bottled water - Minibar ### More - Air conditioning (climate-controlled) - Bulk dispensers for toiletries - Cleaning products are eco-friendly - Connecting rooms available - Desk - Desk chair - Eco-friendly toiletries - Energy-saving switches in guestrooms - Individual decor - Individual furnishings - Iron/ironing board - Laptop workspace - Laptop-compatible safe - LED lighting - Phone - Recycling - Water-efficient showers ## Policies ### Check-in Check-in start time: 2:00 PM; Check-in end time: anytime Early check-in subject to availability An early check-in fee will be charged Minimum check-in age: 18 ### Check-out Check-out before noon Late check-out subject to availability A late check-out fee will be charged ### Special check-in instructions This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation Front desk staff will greet guests on arrival at the property Information provided by the property may be translated using automated translation tools ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome 2 children, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room Children aged 5 and younger eat free breakfast Rollaway/extra beds are not available Free cribs are available on request at the property ### Property payment types ## Important information ### Optional extras - Fee for buffet breakfast: approximately KES 30 for adults and KES 15 for children - Airport shuttle fee: KES 8000 per vehicle (one way) - Early check-in is available for a fee (subject to availability) - Late check-out is available for a fee (subject to availability) The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed This property accepts credit cards; cash is not accepted This property uses geothermal energy Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property ### We should mention Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation Only registered guests are allowed in the guestrooms The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation ### Property is also known as Fairmont Norfolk Fairmont Norfolk Hotel Fairmont Norfolk Hotel Nairobi Fairmont Norfolk Nairobi Norfolk Fairmont Fairmont Hotel Nairobi Fairmont Hotel Norfolk Fairmont The Norfolk Hotel Nairobi Norfolk Hotel Nairobi Norfolk Nairobi Fairmont The Norfolk Hotel Fairmont The Norfolk Nairobi Fairmont The Norfolk Hotel Nairobi ## Frequently asked questions ### Does Fairmont The Norfolk have a pool? ### How much does it cost to stay at Fairmont The Norfolk? ### Is Fairmont The Norfolk pet-friendly? ### How much is parking? ### What time is check-in at Fairmont The Norfolk? ### What time is check-out at Fairmont The Norfolk? ### Does Fairmont The Norfolk provide a shuttle to the airport? ### Where is Fairmont The Norfolk located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Fairmont The Norfolk Reviews 9.2 ### Wonderful All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.4 Cleanliness ### 8.4 Location ### 9.2 Staff & service ### 9.0 Property conditions & facilities 10 - Excellent 146 8 - Good 40 6 - Okay 15 4 - Poor 5 2 - Terrible 4 ## Reviews ### 10/10 Excellent #### Tobias Dec 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities Amazing continental hotel with rich history ##### Tobias Stayed 1 night in Dec 2025 ### 10/10 Excellent #### Robert Jan 7, 2026 Liked: Cleanliness So good I didn’t want to leave the hotel to tour. ##### Robert Stayed 2 nights in Jan 2026 ### 10/10 Excellent #### Erdene Dec 3, 2025 Liked: Cleanliness, amenities, property conditions & facilities Charming hotel with amazing staff. ##### Erdene Stayed 2 nights in Nov 2025 ### 10/10 Excellent #### Linda Oct 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Breakfast great, hotel amenities, decor, staff, room, patio excellent. ##### Linda Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Linda Sep 22, 2025 Liked: Staff & service, property conditions & facilities Historical building, wonderful, friendly staff, quick services; excellent food, beautiful landscape, well appointed rooms. ##### Linda Stayed 1 night in Sep 2025 ### 10/10 Excellent #### Anita Oct 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Check in was easy. Staff was very friendly and answered all our questions. Rooms were clean and comfortable. Highly recommend. ##### Anita Stayed 8 nights in Jun 2025 ### 10/10 Excellent #### Justin Apr 4, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great hotel, very friendly staff, great food ##### Justin Stayed 1 night in Apr 2025 ### 10/10 Excellent #### Lisa Jul 19, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Wonderful oasis in busy Nairobi! Superb service, lovely grounds, and very spacious and comfortable room! ##### Lisa Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Jeffrey May 22, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort We felt at home here. The staff was genuinely kind and attentive. ##### Jeffrey Stayed 5 nights in May 2025 ### 10/10 Excellent #### jeremy Nov 30, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Like other Fairmont properties, the Norfolk did not disappoint. Excellent service and a breakfast buffet that will blow your mind. The staff are well trained and helpful. The hotel courtyard is beautifully manicured and serene. Suggestions: The room I was in could use a little updating, older TV with limited channels. The equipment in the gym needs refreshing and a deep clean (the gym is still better than most hotels, but I've stayed at many Fairmont Hotels and this one is not up to Fairmont standards). ##### jeremy Stayed 4 nights in Nov 2025 ### 10/10 Excellent #### enrique Dec 27, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities All the staff are great! Breakfast is great property is beautiful ##### enrique Stayed 1 night in Dec 2024 ### 10/10 Excellent #### Phil Jul 28, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A great place to stay in bustling Nairobi! The hotel was really beautiful, with a dramatic lobby & manicured grounds! The staff couldn’t have been kinder & more helpful. Restaurants were very good, reasonable & offered lots of options! Only complaint was spotty internet, which was very frustrating! ##### Phil Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Salim Jun 16, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Norfolk Fairmont is easily the classiest and most beautiful hotel we have stayed in. Everything including staff and service are unparalleled. Plus it's Nairobi's oldest hotel, where US President Roosevelt, British royalty, Ernest Hemingway and a score of other historical figures have stayed - and loved. ##### Salim Stayed 2 nights in Jun 2025 ### 10/10 Excellent #### Carl Sep 30, 2023 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Awesome staff great room and pool ##### Carl Stayed 2 nights in Sep 2023 ### 10/10 Excellent #### Mona Jul 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities This property is outstanding! From the moment you walk in off the busy street to the quiet of their lush gardens. They have excellent security and you feel very safe. The lobby and restaurants have been tastefully decorated. From George at the front desk, Sidney in the lobby and Margaret in the bar the service was outstanding! Very interesting hotel with a wonderful history easy to navigate the city from here. The staff make all the difference here. ##### Mona Stayed 2 nights in Jul 2025 ### 10/10 Excellent #### Aldo Sep 26, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Superb hotel in every respect: courtyard. People, service, rooms, dining, bar ( but skimpy hard liquor drink pours) location and attention to quality details. ##### Aldo Stayed 1 night in Sep 2024 ### 10/10 Excellent #### Cato Feb 18, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### A returning guest I have stayed at this heritage hotel before, and was in no doubt that this would be the place I would stay this time. A wonderful place with an excellent and well trained staff. ##### Cato Stayed 3 nights in Feb 2025 ### 10/10 Excellent #### Fredrik Jul 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Best in Nairobi Best hotel I Nairobi. Service and people are kind and service minded. ##### Fredrik Stayed 2 nights in Jun 2024 ### 10/10 Excellent #### thomas Jul 27, 2024 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Superb Hotel Excellent hotel and amazing staff. Kennedy makes the best Espresso martini ever. Gedi, Isaac, Njeri and Sharon are all brilliant too. Joy, Elijah and Veronica Make dining at Tatu and incredible experience and we hope to be back again soon. ##### thomas Stayed 2 nights in Jul 2024 ### 10/10 Excellent #### Marie Jan 2, 2024 Liked: Cleanliness, staff & service, property conditions & facilities The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat ##### Marie Stayed 3 nights in Dec 2023 ### 10/10 Excellent #### Daniel Sep 7, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Nice hotel and very good level of service. ##### Daniel Stayed 5 nights in Aug 2025 ### 10/10 Excellent #### freddie Aug 12, 2025 Liked: Property conditions & facilities, room comfort Fantastic ##### freddie Stayed 2 nights in Aug 2025 ### 6/10 Okay #### Andrew Jul 14, 2025 Liked: Cleanliness, property conditions & facilities Very nice, secure and well presented hotel. Expensive, slow service, and a very inflated view of how good it is. ##### Andrew ### 10/10 Excellent #### Roy Aug 16, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Very nice hotel and get staff ##### Roy Stayed 1 night in Aug 2024 ### 10/10 Excellent #### Hadrien Jan 13, 2025 Excellent all round - especially the staff ##### Hadrien Stayed 3 nights in Jan 2025 ### Expedia's Latest Trends ### Hotels > - [Karen Bomas Inn](https://www.expedia.ca/Nairobi-Hotels-Karen-Bomas-Inn.h17373419.Hotel-Information) > - [Mulberry apartments](https://www.expedia.ca/Nairobi-Hotels-Mulberry-Apartments.h26915717.Hotel-Information) > - [The Zehneria Hotel ](https://www.expedia.ca/Nairobi-Hotels-The-Zehneria-Portico-Westlands-Nairobi.h9470412.Hotel-Information) > - [Rigel Inn](https://www.expedia.ca/Nairobi-Hotels-RIGEL-INN.h48315398.Hotel-Information) > - [Rock House - Karen](https://www.expedia.ca/Nairobi-Hotels-Rock-House-Karen.h29142198.Hotel-Information) > - [Fenesi Gardens Apartments](https://www.expedia.ca/Nairobi-Hotels-Fenesi-Gardens-Apartments.h24073753.Hotel-Information) > - [Sakinas Luxury Suites](https://www.expedia.ca/Nairobi-Hotels-Sakinas-Luxury-Suites.h110609873.Hotel-Information) > - [Deka Hotel](https://www.expedia.ca/Nairobi-Hotels-Deka-Hotel.h104291092.Hotel-Information) > - [Kates Apartments](https://www.expedia.ca/Nairobi-Hotels-Kates-Apartments.h17687897.Hotel-Information) > - [Passionist Retreat Center](https://www.expedia.ca/Nairobi-Hotels-Passionist-Retreat-Center.h29766720.Hotel-Information) > - [Taarifa Suites by Dunhill Serviced Apartments](https://www.expedia.ca/Nairobi-Hotels-Taarifa-Suites.h44331974.Hotel-Information) > - [Hotels in Strathmore](https://www.expedia.ca/Strathmore-Hotels.d177762.Travel-Guide-Hotels) > - [Sherry Homes Zana 2](https://www.expedia.ca/Nairobi-Hotels-Sherry-Homes-Zana-2.h24006494.Hotel-Information) > - [Sincerely Yours Suites and Serviced Apartments](https://www.expedia.ca/Nairobi-Hotels-Sincerely-Yours.h84006496.Hotel-Information) > - [Hotels in Saginaw](https://www.expedia.ca/Saginaw-Hotels.d6023389.Travel-Guide-Hotels) > - [Parklands Shade Hotel](https://www.expedia.ca/Nairobi-Hotels-Parklands-Shade-Hotel.h22800147.Hotel-Information) > - [Bliss haven apartments ](https://www.expedia.ca/Nairobi-Hotels-Bliss-Haven-Apartments.h94948263.Hotel-Information) > - [Olive Gardens Hotel Nairobi](https://www.expedia.ca/Nairobi-Hotels-Olive-Gardens-Hotel-Nairobi.h4489087.Hotel-Information) > - [West Breeze Hotel](https://www.expedia.ca/Nairobi-Hotels-West-Breeze-Hotel.h3580000.Hotel-Information) > - [Pan Pacific Serviced Suites Nairobi](https://www.expedia.ca/Nairobi-Hotels-Pan-Pacific-Serviced-Suites-Nairobi.h90933846.Hotel-Information) > - [Luxe Bohemian by Yourhost](https://www.expedia.ca/Nairobi-Hotels-Luxe-Bohemian-By-Yourhost.h96972507.Hotel-Information) > - [Samra Court](https://www.expedia.ca/Nairobi-Hotels-Samra-Court.h32598788.Hotel-Information) > - [Prideinn Azure Hotel Nairobi 5](https://www.expedia.ca/Nairobi-Hotels-Prideinn-Azure-Hotel-Nairobi.h74740620.Hotel-Information) > - [Lux Suites Nataliz Apartments Utawala](https://www.expedia.ca/Nairobi-Hotels-Lux-Suites-Nataliz-Apartments-Utawala.h100374732.Hotel-Information) > - [South C Bungalow](https://www.expedia.ca/Nairobi-Hotels-SOUTH-C-BUNGALOW.h48559482.Hotel-Information) > - [FPFK Guest House](https://www.expedia.ca/Nairobi-Hotels-FPFK-Guest-House.h29087332.Hotel-Information) ### Flights > - [Flights from London (YXU) to Punta Cana (PUJ)](https://www.expedia.ca/lp/flights/yxu/puj/london-to-punta-cana) > - [Flights from Hamilton (YHM) to Kingston (YGK)](https://www.expedia.ca/lp/flights/yhm/ygk/hamilton-to-kingston)