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Hotel Troy Nairobi

3.0 star property
Hotel with a conference center, steps from Nairobi National Park

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Photo gallery for Hotel Troy Nairobi

Front of property
Point of interest
Executive Suite, 1 King Bed, Garden View
Executive Cottage, 1 King Bed, Kitchenette, Garden Area | Garden view
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Laundry

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Executive Suite, 1 King Bed, Garden View

Executive Suite, 1 King Bed, Garden View

Executive Suite, 1 King Bed, Garden View

Highlights

LCD TV
Fan
Blackout drapes/curtains
Detached private bathroom
Electric kettle
Free bottled water
Digital channels
In-room safe
  • Sleeps 3
  • 1 King Bed

View all photos for Family Cottage, 2 Bedrooms, Garden View

In-room safe, blackout drapes, WiFi, bed sheets

Family Cottage, 2 Bedrooms, Garden View

Highlights

Free cribs/infant beds
LCD TV
Blackout drapes/curtains
2 bedrooms
Fan
Detached private bathroom
Electric kettle
Free bottled water
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room

Deluxe Room

Highlights

LCD TV
Fan
Blackout drapes/curtains
Detached private bathroom
Electric kettle
Free bottled water
Digital channels
In-room safe
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

In-room safe, blackout drapes, WiFi, bed sheets

Standard Double Room

Highlights

LCD TV
Fan
Blackout drapes/curtains
Detached private bathroom
Electric kettle
Free bottled water
Digital channels
In-room safe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room

In-room safe, blackout drapes, WiFi, bed sheets

Deluxe Twin Room

Highlights

LCD TV
Fan
Blackout drapes/curtains
Detached private bathroom
Electric kettle
Free bottled water
Digital channels
In-room safe
  • Sleeps 2
  • 2 Double Beds

View all photos for Standard Single Room

In-room safe, blackout drapes, WiFi, bed sheets

Standard Single Room

Highlights

LCD TV
Fan
Blackout drapes/curtains
Detached private bathroom
Electric kettle
Free bottled water
Digital channels
In-room safe
  • Sleeps 1
  • 1 Queen Bed

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About the area

Map
73 Magadi Road, Nairobi, 00509

What's nearby

  • Nairobi National Park - 1 min walk - 0.1 km
  • Bomas of Kenya - 3 min drive - 2.0 km
  • Giraffe Centre - 6 min drive - 4.7 km
  • David Sheldrick Elephant & Rhino Orphanage - 7 min drive - 4.1 km
  • Karen Blixen Museum - 9 min drive - 6.5 km

Getting around

  • Syokimau Station - 21 min drive
  • Jomo Kenyatta Intl. Airport (NBO) - 23 min drive

Restaurants

  • ‪Cultiva Farm Kenya - ‬4 min drive
  • ‪Art Caffé - ‬19 min walk
  • ‪Rib Racks Bbq - ‬4 min drive
  • ‪Karen Hunters One Stop Centre - ‬5 min drive
  • ‪Java House - ‬19 min walk

About this property

Hotel Troy Nairobi

Hotel near Nairobi National Park
Located close to Bomas of Kenya, Hotel Troy Nairobi provides a terrace, a garden, and a playground. In addition to dry cleaning/laundry services and a bar, guests can connect to in-room WiFi, with speed of 25+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, with free cabanas, sun loungers, and pool umbrellas
  • A roundtrip airport shuttle (surcharge), luggage storage, and 2 meeting rooms
  • A 24-hour front desk, a front-desk safe, and barbecue grills
  • Tour/ticket assistance and wedding services
Room features
All guestrooms at Hotel Troy Nairobi have amenities such as safes, free bottled water, and WiFi.
Extra conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with tubs or showers and free toiletries
  • LCD TVs with digital channels
  • Fans and daily housekeeping

Languages

English, Swahili

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Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Shopping center shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • Playground

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • In a regional park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Shampoo
  • Slippers
  • Soap
  • Towels provided

Entertainment

  • LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Tea bags/instant coffee

More

  • Fan
  • Safe

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available

We should mention

This property does not have elevators
Pool access available from 8 AM to 6 PM

Property is also known as

Hotel Troy
Hotel Troy Nairobi
Troy Hotel Nairobi
Troy Nairobi
Hotel Troy Nairobi Hotel
Hotel Troy Nairobi Nairobi
Hotel Troy Nairobi Hotel Nairobi

Frequently asked questions

Does Hotel Troy Nairobi have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 8 AM–6 PM.

How much does it cost to stay at Hotel Troy Nairobi?

As of Mar 15, 2025, prices found for a 1-night stay for 2 adults at Hotel Troy Nairobi on Mar 18, 2025 start from CA $85.95, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Troy Nairobi pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Hotel Troy Nairobi?

Check-in start time: 11:00 AM; Check-in end time: 11:30 PM.

What time is check-out at Hotel Troy Nairobi?

Check-out is at 10 AM.

Does Hotel Troy Nairobi provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Hotel Troy Nairobi located?

Located in Karen, this hotel is within 1 mi (2 km) of Nairobi National Park and Bomas of Kenya. Karen Blixen Museum and Kenyatta International Convention Centre are also within 9 mi (15 km).

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Hotel Troy Nairobi Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 50 out of 131 reviews
Rating 8 - Good. 41 out of 131 reviews
Rating 6 - Okay. 21 out of 131 reviews
Rating 4 - Poor. 9 out of 131 reviews
Rating 2 - Terrible. 10 out of 131 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

2/10 Terrible

selly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The receptionist, Lucy, overcharged us for the stay. Make sure you check your receipts before payments. Rooms are badly neglected, especially plumbing, with smelly toilets and blocked bathrooms. The garden and some staff were nice. If you are coming for a holiday I wouldn't recommend it. Not worth the price compared to the quality.
Stayed 2 nights in Mar 2025

10/10 Excellent

Megan

Lovely staff and beautiful grounds. Highly recommended.
Stayed 1 night in Nov 2023

2/10 Terrible

selly

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I was not going to write this since mistakes happen, but it kept getting worse. Our arrival(late night) was in a dusty room with an overflowing toilet. We were given another room, in which the shower was not working properly. Overal, maintenance of the rooms are neglected and we stopped talking to them about it. Breakast took almost 1hr and ordering dinner close to 2 hrs. The pool was never cleaned. Lastly, the receptionist, Lucy, decided to overcharge our stay by a lot of money. Had we not counterchecked receipts ourselves, she would have gotten away with it. The management was kind enough to refund us for one day, but I must express how disappointing our stay was, considering we spent so much at this premise. Pros: spacious garden, tasty dinner and other good staff.
Stayed 8 nights in Mar 2025

4/10 Poor

Verified traveller

Liked: Property conditions & facilities, room comfort
It seemed like this place just opened and was not ready for guests, but they did not have power when I arrived, which was a big let down after traveling from the US for over a day. They also didn't have internet for a while, until they got power back and after I asked. Not a bad place, maybe it'll get better with time. The food and service was good!
Stayed 2 nights in Oct 2024

6/10 Okay

Virginie

Liked: Property conditions & facilities
The cottage room was nice and pretty, with a little common area with couches and a kitchenette. The double room on the other side, not so much. Very hard to sleep because of the dogs barking or wimping most of the night and very basic room. The place is sadly run down, garden might have been beautiful in the past but could use some maintenance and the dining room is cold and unfriendly. Food was not the best we had. Still a good option if you just want a room to sleep and don’t want to spend too much. This is also conveniently located next to the elephant orphanage, the giraffe center and Nairobi National Park.
Stayed 1 night in Aug 2022

4/10 Poor

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
We were so disappointed in the Hotel Troy, we left after one night. Many things were broken in my room, there were ants crawling all over the floor. The staff were very pleasant but way too few, so service was quite poor. Tea at breakfast the next morning took one hour to receive. I tried numerous times through emails and phone calls to speak with hotel management but still have not heard back from anyone regarding my concerns. I hope they'll do better! It's a pretty property.
Stayed 3 nights in Feb 2023

2/10 Terrible

Beverley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

10/10 Excellent

Katherine

Stayed 3 nights in Jun 2023

6/10 Okay

Helen

Liked: Property conditions & facilities
Just an average hotel
The checkin process was disappointing as they couldn’t find my reservation for a while. Internet is very spotty. Staff are friendly but everything else was mediocre.
Stayed 1 night in Mar 2022

10/10 Excellent

Monique

Great for tucked away relaxing stay
This came recommended to me by a new acquaintance. Highly recommend for an out of the way, tucked in a wooded area to truly relax away from the city center. Near the national park, BOMAS, and regional Wilson Airport. Great service. Internet is intermittent, but manageable within the main reception/restaurant area and rooms above. Very clean!
Stayed 1 night in Feb 2022

8/10 Good

Maria

Great service at Troy hotel
The stay was great and the staff were very friendly. We had a nice relaxing day round the pool. The cottage was spacious and the setting was beautiful in the shade of the trees
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

The hotel was good.
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
It is like a disco, loud noise day and night. I chose the hotel because it is secluded and promised to be quiet, but the opposite is true.
Stayed 1 night in Dec 2020

10/10 Excellent

Khipani

Homely stay
Homely as usual. A few good changes all around. Food was fantastic. Staff were very friendly.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Sehr nette Leute und ein gute Lage zum Erkunden der Stadt und der Sehenswürdigkeiten.
Stayed 5 nights in Feb 2020

8/10 Good

susan diane

Good location, helpful staff
Hotel Troy is in a convenient location near Galleria Mall and Nairobi National Park. The staff is very welcoming and helpful, although their service in the restaurant was very slow and inattentive. Rooms were clean and comfortable and it was clear that they aim to please their customers. We enjoyed our stay and if in the area will definitely stay again.
Stayed 1 night in Feb 2020

10/10 Excellent

Peter, Deutschland

Die Freundlichkeit und Hilfsbereitschaft aller Mitarbeiter des Hotels war ungewöhnlich und hat diesen Kurzurlaub bereichert. Das reichhaltige Frühstück mit Omelette nach Wahl, knusprigen Baconstücken, frischem Gemüse und reichhaltigem Buffet machte ein Mittagessen überflüssig. Die Zimmer im Cottage sind groß, sauber und haben eine Küchenzeile mit Kühlschrank, Microwelle, Wasserkocher usw. Tägliche Reinigung mit frischen Handtüchern. Wunderbarer Park. Sehr ruhige Lage. Warmwasserversorgung durch Solar. Kleiner Pool mit gut bestückter Bar. Unser Chauffeur Jackson war stets ansprechbar und hat uns gut beraten und nicht nur die Touristenziele gezeigt. Das einzige Negative war die immer noch katastrophale Zufahrt mit tiefen Schlaglöchern, die schön längst hätten repariert sein sollen
Stayed 7 nights in Jan 2020

6/10 Okay

Fredrik

Trevligt familjehotell
Trevligt hotell, men slitet och lite otillgängligt att komma fram till (extremt dålig väg fram till hotellet). Mysiga bungalows men dåligt med ytor att lägga saker på.
Stayed 3 nights in Jan 2020

10/10 Excellent

Thomas

Supert hotell til jobb og ferie
Et utmerket hotell med veldig hyggelig personale. Hotellet ligger supert til om du skal besøke Nairobi nasjonalpark og andre severdigheter men en kan fort begynne å tenke litt om du kommer til hotellet etter mørkets frembrudd da det ligger noen hundre meter fra hovedveien på en skikkelig skogsvei. Hotellet er noe slitt. Det er god mat og et fint bassengområde. Vi kommer definitivt tilbake hit neste gang vi skal til Nairobi.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Stayed 1 night in Oct 2019

8/10 Good

Josette, San Diego

Liked: Cleanliness
It’s very lush and pretty. The food was excellent.
Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
it is in a quiet and serene location away from chaos and noises of Nairobi conducive especially if you want to recharge
Stayed 1 night in Aug 2019

10/10 Excellent

Brian

Amazing staff, hope to return!
Stayed 2 nights in Aug 2019

6/10 Okay

Emma

Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

The staff in the hotel is amazing and so kind. Location is good, close to the beach, but also supermarkets. Would come back for sure.
Stayed 2 nights in Jul 2019