10/10 Excellent
ADAIN K
Travelled with family, Travelled with family and small children
Jan 21, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was by far THE MOST amazing experience I’ve had with a hotel. The hotel it self is not necessarily luxury or anything super fancy, however the staff is BEYOND AMAZING. Let me start by saying that I am very grateful for receptionist Martina and the driver working Saturday 1/18. ( I was exhausted didn’t get his name 💔). We originally stayed in downtown Milan at a different hotel and booked this hotel for the last two days of our stay since it was close to the airport and they had a shuttle. I have purchased train ticket and take some research to take the train from Milan. Unfortunately the 1st train we needed to take broke down and was cancelled. We had to look for options and it was not easy, specially with luggage. Finally got to the train that what is gonna drop us off at the station there was about five minute walk to the hotel. Because we were supper tired we missed the stop, by the time we realize that we had already passed 5 stops. Got off and took the train back down to the station. We were supposed originally arrive at 8:30pm and because of all the up and down it changed to 9:40pm. I am so thankful I decided to message the hotel just to let them know that we’re gonna be arriving late. I got a message saying the reception closed at 11, I immediately panicked and called to ask if we can get picked up at the train station in Martina set it up so that we safely made it to hotel. Allows to order food 10 minutes before the restaurant closed. I will FOREVER grateful.
ADAIN K
Stayed 2 nights in Jan 2025