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Sheraton Mexico City Santa Fe

4.5 star property
Escape to an urban oasis with shopping at your doorstep. Unwind in the sauna or take a leisurely stroll through gardens.

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Near the iconic Paseo de la Reforma, Sheraton Mexico City Santa Fe offers a tranquil retreat. Relax in the sauna or stroll through the garden and playground. With on-site shopping, a convenience store, and restaurant Cardon serving breakfast to dinner options.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pet-friendly
  • Breakfast available
  • Housekeeping
  • Parking available
  • Parking included

Room options

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Front of property

Camino Real Santa Fe

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9.0 out of 10, Wonderful, (1793)
The price is CA $127
CA $152 total
includes taxes & fees
Feb 23 - Feb 24
Camino Real Santa Fe
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About the area

Map
Calle Guillermo González Camarena # 200, Mexico City, 01210

What's nearby

  • Samara Shops - 8 min walk
  • Expo Santa Fe Mexico - 15 min walk
  • Santa Fe Center Mall - 16 min walk
  • Parque La Mexicana - 2 min drive
  • KidZania Santa Fe - 4 min drive

Getting around

  • Santa Fé Station - 15 min walk
  • Mexico City Buenavista Station - 35 min drive
  • Benito Juarez International Airport (MEX) - 44 min drive

Restaurants

  • ‪Mercado Gourmet - ‬8 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Yumi Yumi Sushi Bowl - ‬8 min walk
  • ‪Quattro - ‬6 min walk
  • ‪The Food Box - ‬2 min walk

About this property

Sheraton Mexico City Santa Fe

Luxury hotel near Paseo de la Reforma
You can look forward to a grocery/convenience store, a terrace, and shopping on site at Sheraton Mexico City Santa Fe. For some rest and relaxation, visit the sauna. The on-site restaurant, Cardon, offers breakfast, lunch, and dinner. In-room WiFi (surcharge) is available to all guests, along with a garden and a playground.
Other perks include:
  • Free self parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), express check-out, and a ballroom
  • Tour/ticket assistance, wedding services, and a gift shop
Room features
All 190 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like laptop-compatible safes and air conditioning.
Other amenities include:
  • Sofa beds and rollaway/extra beds (surcharge)
  • Bathrooms with showers and hair dryers
  • 47-inch LED TVs with premium channels
  • Separate sitting areas, coffee/tea makers, and daily housekeeping

Languages

English, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • Free self parking on site
  • Valet parking on site (USD 7 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Cardon
  • Cardon Bar

Things to do

  • Gym
  • Playground
  • Sauna
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room sofa bed
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Business center
  • Computer station
  • Conference center (12,396 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 10 floors
  • Ballroom
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 47-inch LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per stay, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 9 lbs per pet)
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person
  • Fee for in-room wireless internet: USD 15 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 15 per 24-hour period (rates may vary)
  • Valet parking fee: USD 7 per night
  • Pet fee: USD 50 per pet, per stay plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Sheraton Hotel Mexico City Santa Fe
Sheraton Mexico City Santa Fe
Sheraton Santa Fe Mexico City
Mexico City Sheraton
Sheraton Mexico City
Sheraton Santa Fe, Mexico City
Sheraton Suites Santa Fe, Mexico City Hotel Mexico City
Sheraton Santa Fe Mexico City Hotel
Sheraton Mexico City Santa Fe Hotel
Sheraton Mexico City Santa Fe Hotel
Sheraton Mexico City Santa Fe Mexico City
Sheraton Mexico City Santa Fe Hotel Mexico City

Frequently asked questions

Is Sheraton Mexico City Santa Fe pet-friendly?

Yes, this property allows dogs (limit 1 total) with a maximum weight of up to 9 lbs per pet. There's a fee of USD 50 per pet, per stay. A cleaning fee of USD 50 also applies. Service animals are exempt from fees.

How much is parking at Sheraton Mexico City Santa Fe?

Self parking is free at this property.

What time is check-in at Sheraton Mexico City Santa Fe?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Sheraton Mexico City Santa Fe?

Check-out is at noon.

Where is Sheraton Mexico City Santa Fe located?

Located in Santa Fe, this luxury hotel is within 1 mi (2 km) of Samara Shops, Expo Santa Fe Mexico, and Santa Fe Center Mall. Ciudad de los Ninos and Parque La Mexicana are also within 1 mi (2 km). Santa Fé Station is 15 minutes by foot.

Sheraton Mexico City Santa Fe Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 182 out of 278 reviews
Rating 8 - Good. 72 out of 278 reviews
Rating 6 - Okay. 14 out of 278 reviews
Rating 4 - Poor. 5 out of 278 reviews
Rating 2 - Terrible. 5 out of 278 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien siempre en este hotel, el cuarto es muy amplio y muy cómodo para ir con dos niños. La atención es muy buena, pero sobre todo Victor tiene un gran espíritu de servicio y excelencia con todos siempre.
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff and great hotel
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y atención. Los cuartos muy amplios, cómodos y limpios.
Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021

10/10 Excellent

Laurencio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch 👍, just fox AC pls!
This hotel is fantastic. Ample very complete gym. And currently they are hosting Orange theory sessions on site too. (Note this is temporary as the orange gym site nearby is closed) but hope they keep it even as a reduce option. But as stated they Sheraton gym is very complete, just no classes pr coaching. Rooms are ample, clean, modern, great size tv and very comfortable firm bed. My problem was the AC never cooled the room. I opted to have it off as it was cooler that way. Front desk assured they would check AC in room 614. The walk in shower is spotless, ample and with great water pressure. Toiletries is what brings up this hotel. A disposable razor is already there. Great restaurant, currently with limited menu. Also a great lounge bar once covid guidelines allow opening. A coffee place, pharmacy and other restaurants are a very short walk from the hotel. Common areas with water features are very well kept and relaxing. And then comes the value for your money, which is the reason of my rating. I loved my time here ( once the AC gets fixed, this hotel will be flawless) ❤
Ample room with sofa
Great bed and good size tv
Ample shower
View
Stayed 2 nights in May 2021

8/10 Good

Sebastian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid Stay
Amazing staff, great service, and all around nice experience.
Stayed 3 nights in Apr 2021

10/10 Excellent

Mauricio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021

8/10 Good

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

DANIELLE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

8/10 Good

QueensNY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is pretty safe, lots of good restaurants. Rooms are clean
Stayed 3 nights in Nov 2020

10/10 Excellent

Mariomonetti, Texas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located Safe and beautiful area walking distance of most restaurants
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2020

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next facility, clean and staff was friendly. Nothing especially different from other Sheratons.
Stayed 7 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is remodeling the dining area. Breakfast was ok not many choices.
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Its OK, but comparing the price, I will recommend Royal Solaris which I stayed a few days ago.
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The room was big, spacious and very clean. Very well maintained. The breakfast was delicious. One of the server, man, was very sweet and helpful. The ladie were not. The happy hour that we paid ahead of time did not serve enough food, so, we end up going to our event without eating because we had no time to wait for the food to be ready. The person on the concierge, on the firts day, got us cab that charged us 140.00 pesos to go in a 5 minutes ride. The way back we paid onle 40.00 pesos. Very sad that people that work at the hotel wil take advantage of the guests. Not staying there again.
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
Fix shower drain
Shower drain was not big enough, water kept overflowing into the rest of the bathroom
Stayed 2 nights in Oct 2019

8/10 Good

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All the stay was good but the parking should be free was very expensive
Stayed 2 nights in Sep 2019

10/10 Excellent

YIT MENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service from the hotel is very good. Room are clean and confrotable
Stayed 5 nights in Sep 2019