"On entering our room, one of the curtains was hanging off the runner. We booked a family room with a queen bed to sleep 4.When I made the reservation I made it quite clear it was for 3 adults and the booking was accepted.
However, they brought in a cot (fold up bed) being the third bed which when my son sat on, collapsed. There were slats missing. When reported to reception was told it was for a child. They knew we had a party of 3 adults and charged a supplement of 15 euros night for the...