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Hotel Helene

3.5 star property
Hotel with a 24-hour front desk, steps from Lleras Park

Choose dates to view prices

Photo gallery for Hotel Helene

Premium Room
Deluxe Room
40-inch Smart TV with cable channels, TV
Front of property
40-inch Smart TV with cable channels, TV

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Free WiFi
  • Air conditioning
  • 24/7 front desk

Room options

View all photos for Standard Double Room

Premium bedding, down comforters, minibar, in-room safe

Standard Double Room

Highlights

Air conditioning
Smart TV
Down duvet
Premium bedding
Rainfall showerhead
Private bathroom
Hair dryer
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
Smart TV
Down duvet
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

Highlights

Air conditioning
Smart TV
Down duvet
Separate bedroom
Premium bedding
Rainfall showerhead
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 Queen Bed

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Front of property

Tribe Medellín

  • Pet-friendly
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9.0 out of 10, Wonderful, 237 reviews
The price is CA $109
CA $109 total
includes taxes & fees
Mar 20 - Mar 21
Tribe Medellín
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About the area

Map
10a29 Cra. 40, Medellín, Antioquia, 050021

What's nearby

  • Lleras Park - 1 min walk - 0.2 km
  • Poblado Park - 5 min walk - 0.4 km
  • Medellín Clinic - El Poblado - 9 min walk - 0.8 km
  • El Tesoro Shopping Park - 3 min drive - 2.4 km
  • Santafé Mall - 4 min drive - 3.1 km

Getting around

  • Poblado Station - 18 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 34 min drive

Restaurants

  • ‪Ajiacos Y Mondongos El Poblado - ‬1 min walk
  • ‪Alambique - ‬2 min walk
  • ‪Desayunadero La 10 - ‬2 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪El Altar - Parque Lleras - ‬1 min walk

About this property

Hotel Helene

Hotel near Oviedo Shopping Center
Hotel Helene provides a restaurant and more. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), a 24-hour front desk, and luggage storage
  • A living plant wall, local meal delivery service, and smoke-free premises
  • Outdoor furniture and an elevator
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel Helene offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, hair dryers, and shampoo
  • 40-inch Smart TVs with cable channels
  • LED light bulbs and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person
  • A restaurant
  • Couples/private dining

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (100 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens
LIST_ALT

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately COP 25000 to 50000 per person
  • Late check-in fee: COP 100000 for check-in between 10:00 PM and 5:00 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

Is Hotel Helene pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Hotel Helene?

As of Mar 12, 2025, prices found for a 1-night stay for 2 adults at Hotel Helene on Mar 16, 2025 start from CA $105.69, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Hotel Helene?

This property doesn't offer parking.

What time is check-in at Hotel Helene?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available from 10:00 PM– 5:00 AM for a fee of COP 100000.

What time is check-out at Hotel Helene?

Check-out is at 11:00 AM.

Where is Hotel Helene located?

Located in El Poblado, this hotel is within a 5-minute walk of Lleras Park and Poblado Park. Oviedo Shopping Center and Santafé Mall are also within 1 mi (2 km). Poblado Station is 18 minutes by foot.

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Hotel Helene Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 86 out of 150 reviews
Rating 8 - Good. 28 out of 150 reviews
Rating 6 - Okay. 16 out of 150 reviews
Rating 4 - Poor. 16 out of 150 reviews
Rating 2 - Terrible. 4 out of 150 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Saul

Best hotel
Stayed 3 nights in Jan 2025

10/10 Excellent

Eloisa

Everything ok
Stayed 2 nights in Feb 2025

10/10 Excellent

DIEGO

Nice, location with a friedly staff
Stayed 5 nights in Dec 2024

10/10 Excellent

marcia

The hotel and staff was amazing! Love it
Stayed 1 night in Oct 2024

10/10 Excellent

Hector

Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Stayed 1 night in Jul 2024

8/10 Good

Roberto Leonel

The hotel has an excellent location , the staff is very nice and the hotel room are good for the price
Stayed 4 nights in Feb 2024

10/10 Excellent

CrisJoel

The service here is excellent! Thank you for the warm welcome!
Stayed 2 nights in Jul 2024

8/10 Good

Damian

Very good hotel to stay
Stayed 8 nights in Jun 2023

8/10 Good

Nano

Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.
Stayed 3 nights in May 2024

10/10 Excellent

ONEIL

Nice and cozy
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa E.

Everything was great, the hotel is new and the location is perfect. The only thing is that there were a lot of noisy people on my floor but that is not the hotel’s fault.
Stayed 3 nights in May 2024

10/10 Excellent

Michael

The place was very pretty and quiet, the staff was amazing excellent customer service
Stayed 3 nights in Nov 2023

10/10 Excellent

Carlos

This Hotel has great location, it is located within walking distance of provenza and Lleras park.
Stayed 5 nights in Jun 2023

10/10 Excellent

LUIS

amazing
Conveniently located , great location. amazing breakfast
Stayed 7 nights in Feb 2024

10/10 Excellent

Hamish

I love the styling and vibe. Modern and class. Rooms small but well laid out. Comfortable memory foam bed.
Stayed 1 night in May 2024

10/10 Excellent

Marlito

One of the best hotels I have stayed the past year. Staff attention was great and hotel location is second to none.
Stayed 3 nights in May 2023

4/10 Poor

Jeffrey

Liked: Amenities
A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.
Stayed 5 nights in Aug 2024

8/10 Good

Yashira

Very clean, great staff, good location, the room need more light other then that very good.
Stayed 3 nights in Mar 2024

10/10 Excellent

Karla

Very convenient, close to everything
Stayed 2 nights in Nov 2023

10/10 Excellent

Valentin Hidalgo

Rooms are small but very clean
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Great Staff.
Stayed 3 nights in Jan 2024

8/10 Good

Jorge

Hotel was really good, just need better AC units
Stayed 1 night in Jan 2024

10/10 Excellent

Hector L

A+ location & service
Great location, and service. Just steps away from a supermarket, gym, restaurants, and many clubs/pubs. Very friendly and attentive staff. I'd definitely stay there again and I would recommended to friends.
Stayed 6 nights in Dec 2023

10/10 Excellent

edward silvia

Best staff
Stayed 5 nights in Oct 2023

10/10 Excellent

Jovita Vionette

Excellent
Stayed 6 nights in Jan 2024