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Hotel Helene

3.5 star property
Hotel with a 24-hour front desk, steps from Lleras Park

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Hotel Helene

Premium Room
Front of property
40-inch Smart TV with cable channels, TV
Front of property
40-inch Smart TV with cable channels, TV

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room

Premium bedding, down comforters, minibar, in-room safe

Standard Double Room

Highlights

Air conditioning
Smart TV
Premium bedding
Down duvet
Hair dryer
Private bathroom
Rainfall showerhead
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room

Premium Room

Premium Room

Highlights

Air conditioning
Smart TV
Premium bedding
Separate bedroom
Down duvet
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room

Highlights

Air conditioning
Smart TV
Premium bedding
Separate bedroom
Down duvet
Hair dryer
Private bathroom
Rainfall showerhead
  • Sleeps 2
  • 1 Queen Bed

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9.2 out of 10, Wonderful, (82)
The price is CA $92
CA $92 total
includes taxes & fees
Dec 16 - Dec 17
Tribe Medellín
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About the area

Map
10a29 Cra. 40, Medellín, Antioquia, 050021

What's nearby

  • Lleras Park - 1 min walk
  • Poblado Park - 5 min walk
  • Medellín Clinic - El Poblado - 9 min walk
  • Oviedo Shopping Center - 20 min walk
  • Santafé Mall - 4 min drive

Getting around

  • Poblado Station - 18 min walk
  • Jose Maria Cordova Intl. Airport (MDE) - 34 min drive

Restaurants

  • ‪Ajiacos Y Mondongos El Poblado - ‬1 min walk
  • ‪Alambique - ‬2 min walk
  • ‪Desayunadero La 10 - ‬2 min walk
  • ‪Mosquito - ‬1 min walk
  • ‪El Altar - Parque Lleras - ‬1 min walk

About this property

Hotel Helene

Hotel near Lleras Park
Close to Poblado Park and Oviedo Shopping Center, Hotel Helene provides amenities like a restaurant. Stay connected with free in-room WiFi.
Other perks at this hotel include:
  • Full breakfast (surcharge), a living plant wall, and luggage storage
  • Local meal delivery service, an elevator, and a 24-hour front desk
  • Smoke-free premises
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Hotel Helene offer perks such as premium bedding and air conditioning, as well as amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, hair dryers, and shampoo
  • 40-inch Smart TVs with cable channels
  • LED light bulbs and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 8:30 AM for a fee: COP 25,000 to 50,000 per person
  • A restaurant
  • Couples/private dining

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 step to reach entrance
  • Elevator (100 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Tile flooring in room
  • Visual fire alarm
  • Well-lit path to entrance

More

  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Meal delivery service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Safe
  • Water-efficient showers
  • Water-efficient toilets
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately COP 25000 to 50000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and outdoor lighting

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
No pets and no service animals are allowed at this property

Property is also known as

Hotel Helene Hotel
Hotel Helene Medellín
Hotel Helene Hotel Medellín

Frequently asked questions

Is Hotel Helene pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Helene?

This property doesn't offer parking.

What time is check-in at Hotel Helene?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Hotel Helene?

Check-out is at noon.

Where is Hotel Helene located?

Located in El Poblado, this hotel is within a 5-minute walk of Lleras Park and Poblado Park. Oviedo Shopping Center and Santafé Mall are also within 1 mi (2 km). Poblado Station is 18 minutes by foot.

Hotel Helene Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 80 out of 143 reviews" "
Rating 8 - Good. 28 out of 143 reviews" "
Rating 6 - Okay. 16 out of 143 reviews" "
Rating 4 - Poor. 15 out of 143 reviews" "
Rating 2 - Terrible. 4 out of 143 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Amarili

Muy buenos
Stayed 2 nights in Oct 2024

10/10 Excellent

marcia

The hotel and staff was amazing! Love it
Stayed 1 night in Oct 2024

10/10 Excellent

Amanda

Stayed 2 nights in Aug 2024

4/10 Poor

Jeffrey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A/C barely works so you will wake up sweating most days you stay here. Wi-Fi is very slow and inconsistent. It will be hard to work productively here. Staff was friendly. Location was very good. There is also a $50 fee everytime you bring an extra guest so keep that in my mind if you plan to enjoy the nightlife.
Stayed 5 nights in Aug 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel, muy buena localización y el personal muy atento. Recomendable
Stayed 7 nights in Aug 2024

6/10 Okay

Rolando

Liked: Cleanliness, staff & service
NO lo dejen perder
Luego de habernos hospedad en 4 ocasiones en el Hotel, hemos tenido una experiencia NO muy buena. Estuvimos 3 noches sin aire, aunque avisamos, nunca fue resuleto. Tuvimos que pedir limpiaran los bordes de la ducha, ya que estaban en muy mal estado. El agua se sale muy fácil del área de la ducha. Lamentable tener que comentar esto, ya que he recomen dado bastante el hotel, porque nos gusta la ubicación, decoración y trato del personal. Por Último, ya es tiempo de cambiar las toallas.
Stayed 3 nights in Aug 2024

10/10 Excellent

Hector

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient, right in Provenza. Great breakfast too! WIFI was fine, decoration was nice, and the staff were incredible, so helpful and friendly.
Stayed 1 night in Jul 2024

2/10 Terrible

Jorge A

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOTHING TO LIKE ABOUT THIS HOTEL UNFORTUNATELY MY SELECTION WAS BASED ON A FEW GOOD REVIEWS BUT, I SHOULD HAVE "LISTEN" TO THE BAD REVIES WHICH ARE EXACLY WHAT I HAVE EXPERIENCED: NO WORKING AC, NO WORKING SHOWERS, ROOM FLOOR FLOODING, POOR LIGHTNING, DARK ROOMS, EXTREMELY EXPENSIVE FOR THE LOW QUALITY OF SERVICES RENDED. OVERCHARGED$$$ DO NOT WASTE YOUR TIME AND MONEY STAYING THERE. YOU WILL GET BETTER SAME AREA, FOR HALF OF PRICE.
Stayed 14 nights in Jul 2024

10/10 Excellent

CrisJoel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service here is excellent! Thank you for the warm welcome!
Stayed 2 nights in Jul 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

4/10 Poor

Nel

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Cuidado! Tuve que cambiar mi habitación porque me da claustrofobia y el joven que me atendio(hombre) me cobró $90 americanos y en efectivo porque me dijo que no podía cobrarlo con tarjeta y al otro día otra pareja que nos acompañaba cambió la habitación y no le cobraron nada. Siento que me estafó y cuando lo notifiqué nadie hizo nada. Muy mal! Que se quieran Aprovechar.
Stayed 4 nights in May 2024

8/10 Good

Nano

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was amazing would have love to give it 5 stars but the WiFi in the rooms was next non existent, besides that good hotel, with amazing staff, and in a great location.
Stayed 3 nights in May 2024

10/10 Excellent

Digna, Kew Gardensn

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Valeria

Stayed 3 nights in May 2024

10/10 Excellent

David

Stayed 2 nights in May 2024

10/10 Excellent

Melissa E.

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the hotel is new and the location is perfect. The only thing is that there were a lot of noisy people on my floor but that is not the hotel’s fault.
Stayed 3 nights in May 2024

10/10 Excellent

Hamish

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the styling and vibe. Modern and class. Rooms small but well laid out. Comfortable memory foam bed.
Stayed 1 night in May 2024

10/10 Excellent

ONEIL

Nice and cozy
Stayed 3 nights in Apr 2024

6/10 Okay

Edward Danilo

Liked: Staff & service, amenities, property conditions & facilities
ac dint work a littel onsafty cros the road is headache and lot of people asking for money and it get annoying
Stayed 7 nights in Mar 2024

10/10 Excellent

Rolando

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Brian

Stayed 2 nights in Mar 2024

8/10 Good

Yashira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, great staff, good location, the room need more light other then that very good.
Stayed 3 nights in Mar 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If You Want a Bed and a Shower, This is The Place
The room was very quaint (tiny) and the towel rack (aka bed) was just inches away from the shower door. My suitcase fit nicely on the stand by the door and I was easily able to squeeze in and out the door each day. The breakfast was terrific in a little cafe across the street. Service was good and the staff was very helpful.
Stayed 4 nights in Mar 2024

8/10 Good

Will

Liked: Cleanliness, property conditions & facilities, room comfort
Perfectly Adequate, but far from Perfect
The Hotel itself is very nicely decorated; modern, chic, very slick. But there were issues, all minor-ish. While the hotel staff was friendly they were not always the easiest to communicate with. They were always around but not usually at the desk and most did not or would not speak English. I've never stayed at a hotel where the staff was so reluctant to speak English to a traveler they knew spoke VERY limited Spanish. This really didn't negatively impact our stay but it was noticeable and frustrating at times. The other issue was that the room air conditioning was just simply inadequate. Another couple left as I was checking in due to this. The morning sun coming through the single pane glass was brutal even with the thick blackout curtain over it. It didn't even cool down that much once the sun crested the top of the building. Staff brought us a fan which was an absolute life-saver. On any day that wasn't cloudy it was barely tolerable without it. Convenient location also meant VERY loud especially on the weekend nights. Again the single pane glass did no favors to the hotel here either. The building is 4 houses down off the main drag but you could hear every single car from the room. Bring earplugs. Other small issues: very little place to put clothes, no drawers or armoire, and just a tiny place to hang a couple shirts behind the mirror. The light fixture above the vanity dripped water. A lot of small issues that didn't ruin the trip at all but added up to just 'ok'
Stayed 6 nights in Feb 2024

8/10 Good

Jorge, Bryan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was really good, just need better AC units
Stayed 1 night in Jan 2024