Masontown Park Tours and Activities

This is the 2nd time I stayed here in the past year. The building appears recently remodeled and in a nice clean well kept condition. The front desk lady and all other personnel working here are nice and ready to offer their helps when needed.

Booked a king room on Expedia and when we arrived we were assigned two double beds. When we asked the customer service representative to correct the mistake, they stated that the Westin does not honor room choices made on Expedia. After several minutes they were able to find an available king room. They recommended booking directly with the hotel for future stays. Outside of this issue our stay was OK. Room was basic, nothing special. It could have been cleaner as there was hair in the bathroom and the sleeping area. Neighbors were quite noisy at 2am. Location was great, close to everything. Will look elsewhere before booking another room at the Westin.

Stayed here multiple times and always had a great stay until this past weekend where one repetitive problem occurred - no hot water on demand. Staff actually told us to let it run for 30 minutes. That's unacceptable. granted that after not showering on day 1 we did let it run for 40 minutes on day 2 and took luke warm, at best, showers. On day 3 it did heat up after 15 minutes to where we could actually take a hot shower. Regardless, I expect better from Marriott.