Mainland Tours and Activities

The hotel is beautiful but I had some issues. I made contact with the hotel to make them aware and received an apology. I was not happy with something said at check-in, my shower handle came off and wardrobe door handle too. These were not fixed. The noise from upstairs, fridge and people banging on the hall way door prevented me sleeping. I had issues ordering breakfast due to a lack of menu in the room and reception not knowing what I could have. My room was lovely other than what I mentioned above, the majority of the staff were friendly and the food good. I loved the smell of the coal fire every time I went to the reception area! I just expected better from a 5 star hotel. I would not return at full price as I don’t trust that I wouldn’t have a similar experience.

Beautiful historic property that has been thoughtfully updated with clean, stylish rooms and a world class restaurant. The staff was friendly and helpful and the owner checked in at dinner to make sure we had everything we needed!