Title: Hotel Puerta América - Latest Reviews, Deals & Photos 2026 - Expedia.ca [See all properties](http://www.expedia.ca/Hotel-Search?regionId=2198&destination=Madrid%2C+Community+of+Madrid%2C+Spain&selected=1199013&adults=2&children=&sort=RECOMMENDED&useRewards=false&semdtl=&userIntent=&vip=false) # Hotel Puerta América Art deco design meets modern flair at this Madrid retreat where guests can cool off in a seasonal outdoor pool surrounded by garden landscapes ## Photo gallery for Hotel Puerta América ![Porch - Hotel Puerta América (Madrid)](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/3cc9c093.jpg?impolicy=resizecrop&rw=598&ra=fit) ![Front of property - evening/night - Hotel Puerta América (Madrid)](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/e516e939.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Reception - Hotel Puerta América (Madrid)](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/938b9906.jpg?impolicy=resizecrop&rw=297&ra=fit) ![2 bars/lounges, poolside bar - Hotel Puerta América (Madrid)](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/423d24ec.jpg?impolicy=resizecrop&rw=297&ra=fit) ![Seasonal outdoor pool - Hotel Puerta América (Madrid)](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/2e74fe8b.jpg?impolicy=resizecrop&rw=297&ra=fit) - Overview - Rooms - Location - Policies Hotel Puerta América in Madrid offers rooftop views and vibrant spaces. Enjoy the seasonal outdoor pool, nightclub, two on-site restaurants, and a coffee shop/cafe. Nearby parks and gardens are perfect for afternoon strolls. VIP Access ## Reviews 8.8 Excellent ## Popular amenities - Pool - Free WiFi - Restaurant - Air conditioning - Gym VIP Access ### Get more when you're a member - Save 15% or more on select VIP Access properties when you reach Silver tier or above - Experience top-rated quality and exceptional service - Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available [Learn more](https://www.expedia.ca/lp/b/vipaccess) ## Check prices for these days [Tonight ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-05&endDate=2026-04-06&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [Tomorrow ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [This weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-10&endDate=2026-04-12&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [Next weekend ](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-17&endDate=2026-04-19&selected=1199013&PinnedHotelID=1199013&HadPinnedHotel=true®ionId=-1&adults=2) ## Room options All rooms 1 bed 2 beds Showing 4 of 4 rooms ### View all photos for Junior Suite ![Junior Suite](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/9dffa315.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Junior Suite 8.0 Very good 1 review - 484 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Twin Beds ### View all photos for Executive Suite ![Executive Suite | City view](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/7c7bc018.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Executive Suite - 645 sq ft - Sleeps 3 - 1 Double Bed ### View all photos for Zaha Hadid Space Club ![In-room safe, desk, blackout drapes, soundproofing](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/f5c36d7e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Zaha Hadid Space Club 9.8 Exceptional 9 reviews - 323 sq ft - Sleeps 3 - 1 Queen Bed ### View all photos for Deluxe Room ![Deluxe Room](https://images.trvl-media.com/lodging/2000000/1200000/1199100/1199013/4784e40e.jpg?impolicy=fcrop&w=1200&h=800&quality=medium) ### Deluxe Room 8.8 Excellent 62 reviews - 323 sq ft - Sleeps 3 - 1 Queen Bed OR 2 Twin Beds ## You may also like Ad ![Reception](https://a.travel-assets.com/media/meso_cm/PAPI/Images/lodging/15000000/14730000/14725900/14725875/5f74a3f1_b.jpg?impolicy=fcrop&w=357&h=201&p=1&q=medium) #### Only YOU Hotel Atocha Jerónimos - 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More rewards for more adventures! [Sign in](https://www.expedia.ca/login?ckoflag=0&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information)[Sign up, it's free](https://www.expedia.ca/signup?enable_registration=true&uurl=e3id%3Dredr%26rurl%3D%2FMadrid-Hotels-Hotel-Puerta-America.h1199013.Hotel-Information) ## About the area Located in Chamartín, a neighborhood in Madrid, Hotel Puerta América is in the entertainment district and near the airport. Puerta de Alcalá and Royal Palace of Madrid are notable landmarks, and some of the area's popular attractions include Museo Nacional Centro de Arte Reina Sofía and Madrid Zoo Aquarium. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. [Visit our Madrid travel guide](https://www.expedia.ca/Madrid.dx178281) ![Map](https://maps.googleapis.com/maps/api/staticmap?&size=660x330&map_id=3b266eb50d2997c6&zoom=13&markers=icon:https%3A%2F%2Fa.travel-assets.com%2Ftravel-assets-manager%2Feg-maps%2Fproperty.png%7C40.44074%2C-3.67002&channel=expedia-HotelInformation&maptype=roadmap&scale=1&key=AIzaSyCYjQus5kCufOpSj932jFoR_AJiL9yiwOw&signature=Qjhb23NI1D1c2HGOCvGB2kr2a7E=) Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002 ### What's nearby - ![Plaza de Toros de Las Ventas](https://images.trvl-media.com/place/6066929/d360ab98-79f1-4a2b-9401-3211fe6f37df.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Plaza de Toros de Las Ventas 15 min walk \- 1.3 km - ![Panorama of Crossing the Calle de Alcala and Gran Via in Madrid](https://images.trvl-media.com/place/553248633942898233/6851ef1b-6015-4881-a564-a12f6ab4ad67.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Calle de Alcalá 18 min walk \- 1.5 km - ![Paseo de la Castellana](https://images.trvl-media.com/place/2198/a04a1200-feb3-4812-b490-021aecb7749c.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Paseo de la Castellana 19 min walk \- 1.6 km - ![Bernabéu Stadium](https://images.trvl-media.com/place/501636/11896992-37b3-4591-bbf7-913baeb593ef.jpg?impolicy=resizecrop&rw=115.61&rh=65.03&ra=fit&q=high) Bernabéu Stadium 6 min drive \- 3.2 km - Torres Blancas 3 min walk \- 0.3 km ### Getting around - Cartagena Station 3 min walk - Nuevos Ministerios Station 5 min drive - Adolfo Suarez Madrid-Barajas Airport (MAD) 19 min drive ### Restaurants - Skynight 1 min walk - La Taberna del Cardenal 4 min walk - la chalana 4 min walk - Santito Madrid 8 min walk - La Tagliatella 8 min walk ## About this property ### Hotel Puerta América Luxury boutique hotel near Bernabéu Stadium Consider a stay at Hotel Puerta América and take advantage of a poolside bar, a rooftop terrace, and a coffee shop/cafe. Be sure to enjoy breakfast, lunch, dinner, and light fare at the two on-site restaurants. In addition to a garden and a library, guests can connect to free in-room WiFi. You'll also enjoy the following perks during your stay: - A seasonal outdoor pool - Buffet breakfast (surcharge), self parking (surcharge), and express check-out - Express check-in, babysitting (surcharge), and 5 meeting rooms - Concierge services, free newspapers, and wedding services - Guest reviews say great things about the helpful staff Room features All 315 rooms boast comforts such as 24-hour room service and pillow menus, in addition to perks like free WiFi and air conditioning. More amenities include: - Childcare services and free infant beds - Free toiletries and hair dryers - Digital channels, daily housekeeping, and desks ## Similar properties ![Down comforters, in-room safe, desk, blackout drapes](https://images.trvl-media.com/lodging/1000000/880000/874200/874154/f698f59c.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel ILUNION Suites Madrid Chamartín - Pet friendly - Free WiFi - Restaurant - Air conditioning 9.0 Wonderful 1,001 reviews CA $158 CA $173 total includes taxes & fees Apr 6 - Apr 7 [](https://www.expedia.ca/Hotel-Search?startDate=2026-04-06&endDate=2026-04-07&selected=874154&PinnedHotelID=874154&HadPinnedHotel=true®ionId=-1&adults=2) ![Lobby sitting area](https://images.trvl-media.com/lodging/3000000/2210000/2201800/2201729/b3da7907.jpg?impolicy=fcrop&w=469&h=201&p=1&q=medium) ### Hotel ILUNION Atrium Ciudad Lineal - Pool - Pet friendly - Free WiFi - Restaurant 9.0 Wonderful 1,002 reviews CA $131 CA $144 total includes taxes & fees Apr 6 - 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Available in all rooms: Free WiFi and wired internet - Available in some public areas: Free WiFi and wired internet ### Parking and transportation - Self parking on site (EUR 30 per day) - Extended parking on site (EUR 30 per night) ### Food and drink - Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children - 2 bars/lounges - 2 restaurants - A coffee shop/cafe - A poolside bar - Snack bar/deli ### Restaurants on site - Karrara Terrace - Lobby Bistro - The Observatory ### Things to do - Gym - Library - Seasonal outdoor pool ### Family friendly - In-room babysitting (surcharge) - In-room crib - Laundry facilities - Rollaway/extra bed (surcharge) - Seasonal outdoor pool - Snack bar/deli - Soundproofed rooms ### Conveniences - 24-hour front desk - Free newspapers in lobby - Gift shop/newsstand - Laundry facilities - Luggage storage - Safe at front desk ### Guest services - Concierge services - Dry cleaning/laundry service - Housekeeping (daily) - Multilingual staff - Porter/bellhop - Tour and ticket assistance - Wedding services ### Business services - 5 meeting rooms - Business center - Conference center ### Outdoors - Garden - Rooftop terrace ### Accessibility - If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. - Elevator - Wheelchair accessible (may have limitations) - Wheelchair-accessible registration desk ### More - 1 building - 12 floors - Banquet hall - Built in 2005 - Designated smoking areas ## Room amenities ### Bedroom - Bedsheets provided - Blackout drapes - Free crib - Pillow menu - Rollaway/extra bed (surcharge) ### Bathroom - Free toiletries - Hair dryer - Towels provided ### Entertainment - Digital channels ### Food and drink - 24-hour room service ### More - Air conditioning (climate-controlled) - Connecting rooms available - Desk - Iron/ironing board on request - Safe - Soundproofed rooms ## Policies ### Check-in Check-in time starts at 3:00 PM Express check-in available Minimum check-in age: 18 ### Check-out Check-out before noon Contactless check-out available Express check-out available ### Special check-in instructions Front desk staff will greet guests on arrival at the property For any questions, please contact the property using the information on the booking confirmation Information provided by the property may be translated using automated translation tools ### Renovations and closures The following facilities are closed seasonally each year. They will be closed from September 15 to June 15: - Swimming pool ### Access methods Staffed front desk ### Pets Pets not allowed ### Children and extra beds Children are welcome Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room Rollaway/extra beds are available for EUR 60.0 per night Free cribs are available on request at the property ### Property payment types ## Important information ### Fees You'll be asked to pay the following charges at the property. Fees may include applicable taxes: - Deposit: EUR 50 per accommodation, per day We have included all charges provided to us by the property. ### Optional extras - Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children - Self parking fee: EUR 30.00 per day - Extended parking fee: EUR 30.00 per night - Housekeeping is available for an additional fee - Rollaway bed fee: EUR 60.0 per night The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change. ### You need to know Extra-person charges may apply and vary depending on property policy Government-issued photo identification and a credit card may be required at check-in for incidental charges Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates) This property accepts credit cards; cash is not accepted This property reserves the right to pre-authorize the guest's credit card prior to arrival. Cashless transactions are available Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards ### We should mention Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation The seasonal pool will be open from June 23 to September 15 Pool access available from 11:00 AM to 8:00 PM The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation Children under 18 years old are not allowed in the fitness facility without adult supervision ### Property is also known as Hotel Silken Puerta Hotel Silken Puerta America Puerta America Silken Puerta Silken Puerta America Silken Puerta America Madrid Hotel Silken Puerta America Madrid Hotel Puerta America Madrid Puerta America Madrid Hotel Puerta América Madrid Puerta América Madrid Puerta América Hotel Puerta America Silken Puerta America Hotel Madrid Silken Puerta America Hotel Hotel Puerta América Hotel Puerta América Hotel Hotel Puerta América Madrid Hotel Puerta América Hotel Madrid ## Frequently asked questions ### Does Hotel Puerta América have a pool? ### How much does it cost to stay at Hotel Puerta América? ### Is Hotel Puerta América pet-friendly? ### How much is parking? ### What time is check-in at Hotel Puerta América? ### What time is check-out at Hotel Puerta América? ### Where is Hotel Puerta América located? ### Can I cancel my reservation for free and receive a full refund? ## Have a question? Beta Get instant answers with AI powered search of property information and reviews. Ask a question ## Reviews ## Hotel Puerta América Reviews 8.8 ### Excellent All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.[More information](https://www.expedia.ca/lp/b/content-guidelines) ### 9.2 Cleanliness ### 7.6 Location ### 9.0 Staff & service ### 8.6 Property conditions & facilities 10 - Excellent 557 8 - Good 285 6 - Okay 92 4 - Poor 49 2 - Terrible 19 ## Reviews Verified ### 10/10 Excellent #### Adam Mar 15, 2026 Liked: Cleanliness, staff & service, amenities, property conditions & facilities This is a fantastic hotel. Great rooms, comfy beds and the decor on each floor is amazing. The staff are exceptionally friendly and helpful too. The observatory bar and resteraunt has great veiws over the city and the hotel is only 15mins from the siaport by taxi and has a metro station conveniently located 150m away. Will be staying again, its faultless. ##### Adam Stayed 3 nights in Mar 2026 Verified ### 10/10 Excellent #### Gregory Dec 15, 2025 Liked: Cleanliness, staff & service, amenities Very helpful staff and beautiful interior design. A unique stay in Madrid. ##### Gregory Stayed 4 nights in Dec 2025 Verified ### 10/10 Excellent #### Trutz Nov 7, 2025 Liked: Cleanliness, amenities, property conditions & facilities Everything was perfect the rooms was so beautiful ##### Trutz Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Hilda Jul 31, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort The hotel and location was perfect! Very clean room! ##### Hilda Stayed 2 nights in Jul 2025 Verified ### 10/10 Excellent #### keith Nov 13, 2025 Liked: Cleanliness, amenities, property conditions & facilities Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare. ##### keith Stayed 1 night in Nov 2025 Verified ### 10/10 Excellent #### Alastair Jul 29, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area! ![](https://a.travel-assets.com/ugc/hotel-reviews/491b3cfa-83b2-40a7-9bee-03e3a675424e-1753782951647.jpg?impolicy=resizecrop&rw=204&ra=fit&q=high) ##### Alastair Stayed 3 nights in Jul 2025 Verified ### 10/10 Excellent #### LUIS G Nov 2, 2025 Liked: Cleanliness, amenities, property conditions & facilities My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended! ##### LUIS G Stayed 2 nights in Oct 2025 Verified ### 10/10 Excellent #### Josselyn Oct 5, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid! ##### Josselyn Stayed 3 nights in Oct 2025 Verified ### 8/10 Good #### keith Sep 17, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great location, great staff. Food could have been better and gym equipment basic ##### keith Stayed 2 nights in Sep 2025 Verified ### 10/10 Excellent #### Maria Alexandra Jun 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Great customer service, friendly staff, good amenities ##### Maria Alexandra Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Eileen Jun 24, 2025 Liked: Cleanliness, amenities, property conditions & facilities A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet. ##### Eileen Stayed 1 night in Jun 2025 Verified ### 10/10 Excellent #### Andrea M. Apr 21, 2025 Liked: Cleanliness, staff & service, property conditions & facilities Good location, nice and unique property ##### Andrea M. Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### Octavio Oct 6, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Everything about this hotel good nice and clean. ##### Octavio Stayed 3 nights in Oct 2024 Verified ### 8/10 Good #### Adrianna Apr 27, 2025 Liked: Cleanliness, staff & service Very friendly staff at the reception ##### Adrianna Stayed 2 nights in Apr 2025 Verified ### 10/10 Excellent #### David Jun 24, 2025 Liked: Cleanliness, property conditions & facilities The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed. ##### David Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### Jordon Sep 23, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Amazing staff and very welcoming. ##### Jordon Stayed 4 nights in Sep 2024 Verified ### 8/10 Good #### Gerald Jun 4, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location station close to hotel made travel very easy. ##### Gerald Stayed 3 nights in May 2024 Verified ### 10/10 Excellent #### Daniel Adam Horan Sep 19, 2024 Liked: Cleanliness, staff & service, amenities, property conditions & facilities A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend. ##### Daniel Adam Horan Stayed 1 night in Sep 2024 Verified ### 8/10 Good #### Anne Jul 10, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Nice hotel, good location. Nice hotel in a good location and easy to access the centre via metro station close by. Unusual theme of rooms on each floor.One of the main restaurants was closed when we were there and would have expected water bottles being available daily to guests in a hotel of this standard, especially in the searing heatwave while we stayed. Breakfast was good with lots of options. Staff were friendly and professional. ##### Anne Stayed 4 nights in Jun 2025 Verified ### 8/10 Good #### keith May 8, 2025 Liked: Cleanliness, staff & service, amenities, property conditions & facilities Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :) ##### keith Stayed 2 nights in Apr 2025 Verified ### 8/10 Good #### Phillip Sep 23, 2025 Liked: Cleanliness, staff & service, property conditions & facilities, room comfort #### Not a bad place to stay Room was very clean. They forgot my complimentary water bottles the first day but they showed up the next day. Be careful at the bar. If they ask your room number make sure you clear your tab all the way. I paid for everything while I was there but when I checked out there was one drink they claim I hadn’t paid for. Other than that it was a decent hotel with a great location. Very short walk to the train which really helps. ##### Phillip Stayed 4 nights in Sep 2025 Verified ### 8/10 Good #### Elbert Jun 5, 2024 Liked: Cleanliness, staff & service, property conditions & facilities Staff. & Service Great ##### Elbert Stayed 7 nights in May 2024 Verified ### 10/10 Excellent #### David Jun 11, 2025 Liked: Cleanliness, property conditions & facilities The hotel is well situated with many transportation options. The Categema metro stop is 2 blocks away so it was very easy to go into the city center within a few minutes. The neighborhood is over for travelers as there is a supermarket around the corner and many finding options available outside the hotel. The guest rooms are modern, and the hotel staff was very professional. ##### David Stayed 2 nights in Jun 2025 Verified ### 10/10 Excellent #### John May 25, 2025 Liked: Cleanliness, amenities, property conditions & facilities It was very futuristic. Everything worked and the bed was comfortable and the staff were really nice and accomodatinf especially the room service people. Many thanks for everything ##### John Stayed 2 nights in May 2025 Verified ### 8/10 Good #### Ashley Elizabeth Apr 20, 2025 Liked: Cleanliness, staff & service The staff were kind and helpful. Just wasn’t my taste. The rooms were clean. 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