4/10 Poor
Parminder
Travelled with family
Jan 4, 2025
Disliked: Staff & service, amenities
We had 3 room for 2 nights.
After staying the first night we left for Universal Studios at 9 AM. Came back at 8 PM. None of the rooms were made and no new towels. Called the front desk and we were told they were really busy today so some of the rooms didn’t Get cleaned and we can come to front desk to pick up towels if we needed new ones. Not only was the lady at the front desk no helpful and didn’t appear to know what she was doing but she also had an attitude. We asked to speak with the manager and the manager was unavailable and she didn’t give us a time when the manager would be in the next day. Upon checkout next day we spoke with the front desk and were told that you have to request you rooms to be cleaned and ask for fresh towels. We were not told this at checkin and there were no signs saying so in the rooms The showers didn’t have any hot water. They have happy hour with a sign saying $5 drinks with drawings of beer mug and cocktail glass. We ordered 2 beers and were told that there are no $5 beers but you get $2 off your drinks (no big deal but false advertising). I would not recommend this place.
Parminder
Stayed 2 nights in Jan 2025