Very convenient location right next to Temple tube station. Lots of coffee shops nearby. The room (Chamber 3) is fine, except the building and room gets very stuffy and warm even in springtime. The air conditioning unit was not blowing cold air, and the fan mode was only blowing warm air, so we had to keep the windows open when we were in the room which subjected us to the loud noise and conversations of the Devereux pub and constant slamming noises. We had to wear noise canceling headphones in the room at night until the pub was empty
I messaged the staff about the A/C issue on the first night. The staff took a couple days to respond to my request about the A/C, and then never ended up sending anyone to fix it even after saying they would. They also said that I had already left them a bad review before giving them a chance to rectify, which is untrue. What I did was respond to a request for initial feedback from Expedia, which is not the same as leaving a public review. This is the first time I'm leaving a review -- after checking out. It feels like they used that as a reason to not expend much effort to help out with the A/C issue.
All-in-all I can only recommend this room if you're comfortable sleeping with a lot of loud noise or you don't mind a warm, humid room. I'm disappointed with the customer service experience given the positive reviews on here about the service they received. It seems like we were mistreated when they thought I left an early review when I didn't.