6/10 Okay
Aileen
Dec 17, 2024
Liked: Cleanliness
Disliked: Staff & service
GOOD- The property is really nice and our room was lovely and spacious with high ceilings. The decor was excellent and very arty. Cleaning service is good, the receptionist recommended some really great places to eat.
BAD - However, I bought some trousers that the next day was missing after the cleaners came in to tidy the room. I reported it but the receptionist didn't do anything about it and made it sound like I didn't look properly for it, sounds as if blaming me that I lost an item and didn't try to alleviate the situation or try compensate me. Basically the hotel did nothing about the issue of missing/ stolen item and brushed it off.
Also the place has no heating and was super cold in the evenings (winter time)
It's a shame that we were happy with the property and really lovely room but felt that the customer service or support was non existent when problems came up.
Property is GREAT
Customer service / support is BAD.
Thanks