"Lovely stay, with unexpected extras, like the sloe gin sample in the room, coffee machine & kettle, pillow mist & lovely toiletries - some really lovely touches - room styling was very bespoke, with quality décor, styling & was very well presented.
Service levels do need improvement however, with the need for additional hospitality staff training & attentiveness, whilst not forgetting previous table service requests - the restaurant was only 1/3 full, but the staff looked very overrun.
I...