8/10 Good
Doina
Travelled with family and small children
Dec 21, 2024
We’ve been staying at this hotel for 7 years during the holiday season, and this is one of our favorites. However, this year we were very disappointed with the very short list of activities prepared for the guests. The new management is not quite successful with the entertainment program. The previous management had numerous activities throughout the day, including activities for children, entertainment at the lobby, hot cocoa during the day, a coffee bar by the lobby. There were so many activities. It was hard to choose from. This year were none and that was extremely disappointing because the price per night is very high. One day There was a hot cocoa station by the lobby, and we were invited to enjoy it roughly an hour later I asked if there’s going to be one tomorrow and I was informed that this was an exception for special guests. I asked about a hot cocoa station, not a caviar and champagne station. I strongly recommend you reconsider your activities. This year they didn’t even have crayons and paper in the restaurants for the kids. Joseph at the front desk was excellent and very accommodating. Overall your customer service is excellent and we are looking forward to coming back, but we hope to encounter more daily/family activities moving forward
Doina
Stayed 3 nights in Dec 2024