Krk Bridge Tours and Activities

This is a beautiful hotel, however, the customer service brings the rating down. Unlike a lot of other hotels the staff were extremely hesitant to allow us to leave our baggage at the hotel before checking in. Our flight landed in the morning and check in wasn’t until 2, we ended up upgrading to allow us to move freely. Breakfast is really great but one staff member on to assist all customers orders and check in does not work and creates long wait times and a competition to get attention. Lastly on check out I was extremely disappointed in staff for not offering a simply gesture of opening a door. 4 staff were stood behind the desk while my partner and I attempted to keep the door open and move with 6 pieces of luggage, luckily another guest leaving offered to assist us while the staff continued to watch… this is not what 5 star hotel service should be.

I can’t say this enough, the service at this hotel is top of the line. We had an issue with our room upon check in and the team at the hotel checked on us multiple times to ensure that everything was ok. They truly showed understanding and compassion throughout our stay. The amenities provided at Grand Park are the best I’ve seen in Croatia and would highly recommend. The view into the city of Rovinj is also incredible. The one item that I would suggest as an improvement is that it is clear the hotel is seeing some wear and tear that comes with its usage. Things like scuffs on hallways and dirt in certain parts of the hotel. This is my second time staying here and will definitely be coming back.

Lovely hotel would definitely recommend