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The Imperial Hotel

2.0 star property
Arrive feeling refreshed and ready to tackle your day. Stay connected, park easily and check out quickly.

Choose dates to view prices

Photo gallery for The Imperial Hotel

Exterior
Interior
Interior
Lobby
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Parking included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Bidet
Private bathroom
Electric kettle
Minibar
Cable channels
  • 215 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Flat-screen TV
Hair dryer
Bidet
Private bathroom
Electric kettle
Minibar
Cable channels
  • 269 sq ft
  • City view
  • Sleeps 5
  • 1 King Bed and 1 Double Bed

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About the area

Map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000

What's nearby

  • Sungai Yong Waterfalls - 2 min walk
  • Kluang Mall - 11 min walk
  • Kluang Country Club - 3 min drive
  • Gunung Lambak - 6 min drive
  • Kluang Stadium - 7 min drive

Getting around

  • Kluang Station - 6 min walk
  • Senai International Airport (JHB) - 64 min drive

Restaurants

  • ‪KFC - ‬3 min walk
  • ‪Ngepot Kabin - ‬3 min walk
  • ‪Restoran Tepi Sungai Jamilah - ‬2 min walk
  • ‪糖公館 Tang Mansion - ‬3 min walk
  • ‪Bazar Ramadhan Kluang - ‬3 min walk

About this property

The Imperial Hotel

Hotel in the business district
The Imperial Hotel provides everything you need. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Free self parking
  • Express check-out, an elevator, and free newspapers
  • A 24-hour front desk and a front-desk safe
Room features
All guestrooms at The Imperial Hotel feature comforts such as air conditioning, in addition to amenities like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

Chinese (Mandarin), English, Malay

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 4 floors

Room amenities

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MYR 50 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

Frequently asked questions

Is The Imperial Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at The Imperial Hotel?

As of Feb 22, 2025, prices found for a 1-night stay for 2 adults at The Imperial Hotel on Mar 25, 2025 start from CA $40.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Imperial Hotel?

Self parking is free at this property.

What time is check-in at The Imperial Hotel?

Check-in start time: 2 PM; Check-in end time: 11:30 AM.

What time is check-out at The Imperial Hotel?

Check-out is at noon.

Where is The Imperial Hotel located?

Located in the heart of Kluang, this hotel is within a 15-minute walk of Sungai Yong Waterfalls and Kluang Mall. Kluang Country Club is 1.6 mi (2.6 km) away. Kluang Station is 6 minutes by foot.

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The Imperial Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 21 out of 69 reviews
Rating 8 - Good. 36 out of 69 reviews
Rating 6 - Okay. 9 out of 69 reviews
Rating 4 - Poor. 0 out of 69 reviews
Rating 2 - Terrible. 3 out of 69 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chin Thiam

Location is good
Stayed 1 night in Feb 2023

10/10 Excellent

Wang

The Imperial Hotel has a convenient location within walkable distance for a few places of interest in Kluang, such as the Street Art and the Railway Station. The room is cozy with nice hot shower and new water kettle. The staff are very friendly and helpful.
Stayed 1 night in Jan 2024

10/10 Excellent

Foo Siew

Clean. Conveniently located
Stayed 3 nights in Jan 2023

6/10 Okay

Lim

centralize
Stayed 1 night in Apr 2023

2/10 Terrible

Mee Choo

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The bed in Room 306 was infested with bed bugs and my son and his girlfriend were bitten in many places from 12 – 2 am in the wee hours of Sunday 21 July 2024. They have photos of the welts caused by these vicious bed bugs’ bites. Please email us how to send these pictures to Expedia. They could not sleep and eventually requested for a change of room to Room 206 which was not the King Deluxe Room Type that I had paid for. The bug infested Room 306 which was directly above Room 206 was not King Deluxe Room too. Their holiday in Kluang was ruined as their sleep was disrupted and they could not sleep well and had to sleep in till 11 am the next day, causing them to have much less time to tour Kluang as their bus back to Singapore was 2.30 pm on Sunday 21 July 2024. In addition, we were charged tourism tax amounting to 20 MYR when your invoice to us clearly stated that all taxes were included in my payment. Please help to compensate us for the ruined holidays due to the bug infested and non-King Deluxe Room 306 and to refund us the tourism tax of 20 MYR.
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Hotel Staff Went Through My Belongings
I booked this hotel from the 29th to 31st December 2022. The room cleaning staff went through my personal belongings in my bag while I was out for breakfast on the 30th of December. I found out because my item was shifted to a different compartment in my bag. I did not feel comfortable after this incident and checked out on the morning of the 30th of December after breakfast, without staying the 2nd night. I have requested for a refund for the 2nd night I did not stay through hotels.com but the hotel is not co-operating. This has been going on for 2 months and is causing me stress and taking up a lot of my time. They keep referring to a refund on the 28th of December. This refund that was because I booked without using my travel rewards voucher by mistake. The incident happened on the 30th of December, so why does the hotel insist a refund has been provided earlier, on the 28th of December? The hotel claimed 2 months later on the 28th of February 2023 that it happened last year and that they can not do anything about it as they have already received the payment, although I have been following up almost weekly since 30th December 2022 once I returned to my home country. Hotels.com have these call records as well. It is not worth the stress with this property, especially when you are looking for a safe place for the night.
Stayed 2 nights in Dec 2022

8/10 Good

LEE

Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2024

8/10 Good

Rabindran

Stayed 1 night in Nov 2023

8/10 Good

kok ling

Stayed 1 night in Sep 2023

8/10 Good

Choon Leong

Stayed 1 night in Sep 2023

8/10 Good

Wei Foon

Stayed 1 night in Jan 2023

10/10 Excellent

Hoong Wai

Stayed 1 night in Dec 2022

8/10 Good

Anthony

Stayed 1 night in Aug 2022

10/10 Excellent

Vincent

Stayed 1 night in May 2022

10/10 Excellent

Shing Hwee

Stayed 1 night in May 2022

10/10 Excellent

Azhar

Seven of ten.
Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Stayed 1 night in Nov 2020

8/10 Good

Shanna

Good Stay
We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller

Liked: Cleanliness
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
Stayed 1 night in Jul 2020

8/10 Good

Muhd Fariq Irrfan Selva

Nice stay Kluang
Clean, comfort and powerful shower!!!
Stayed 1 night in Jun 2020

10/10 Excellent

Sunny

I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Stayed 3 nights in Nov 2019

10/10 Excellent

Christopher

A very comfy room, especially the bed.
Stayed 1 night in Oct 2019

8/10 Good

DG

Convenient location and clean; staff is very friendly.
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Good location. Near shopping centre . Easy to find restaurant.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Nice place to stay
Stayed 1 night in Jul 2019