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Randholee Resort & Spa

4.0 star property
Family-friendly hotel with a full-service spa and free valet parking

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Randholee Resort & Spa

Outdoor pool
Terrace/patio
Super Deluxe, 1 Bedroom, Mountainside, Balcony, Non Smoking
Breakfast, lunch, dinner served; international cuisine
Super Deluxe, 1 Bedroom, Mountainside, Balcony, Non Smoking | Bathroom sink

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Gym
    Gym
  • Breakfast available
    Breakfast available
  • Spa
    Spa
  • Room service
    Room service
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Room options

View all photos for Deluxe Double Room, Non Smoking, Garden View

Deluxe Double Room, Non Smoking, Garden View

Deluxe Double Room, Non Smoking, Garden View

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • 301 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Mountain View,1 Bedroom, Balcony, Private Bathroom, Non Smoking

Deluxe Mountain View,1 Bedroom, Balcony, Private Bathroom, Non Smoking | View from room

Deluxe Mountain View,1 Bedroom, Balcony, Private Bathroom, Non Smoking

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
  • 323 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Studio Suite, 1 King Bed

Junior Studio Suite, 1 King Bed

Junior Studio Suite, 1 King Bed

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Studio Suite

Luxury Studio Suite

Luxury Studio Suite

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Refrigerator
LED TV
Blackout drapes/curtains
Ceiling fan
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
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About the area

Map
Heerassagala Rd, Bowalawatte, Kandy

What's nearby

  • Kandy General Hospital - 6 min drive
  • Royal Botanical Garden - 7 min drive
  • Kandy Lake - 8 min drive
  • Temple of the Tooth - 11 min drive
  • Dhamma Kuta Vipassana Meditation Centre - 17 min drive

Getting around

  • Kandy Railway Station - 7 min drive
  • Bandaranaike Intl. Airport (CMB) - 168 min drive

Restaurants

  • ‪Sala Thai - ‬5 min drive
  • ‪KFC - ‬5 min drive
  • ‪Royal Garden Cafeteria - ‬7 min drive
  • ‪Dindigul Thalappakatti - ‬6 min drive
  • ‪Royal Mall Coffee Shop - ‬5 min drive

About this property

Randholee Resort & Spa

Upscale family-friendly hotel in the city center
Consider a stay at Randholee Resort & Spa and take advantage of a poolside bar, a terrace, and shopping on site. Treat yourself to a deep-tissue massage at the onsite spa. The on-site restaurant offers breakfast, lunch, and dinner. Enjoy the health club, as well as activities like racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and an area shuttle
  • Supervised childcare (surcharge), concierge services, and massage treatment rooms
Room features
All guestrooms are individually furnished, and feature comforts such as laptop-compatible safes and air conditioning, in addition to perks like separate sitting areas and bathrobes.
Other conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • LED TVs with satellite channels
  • Wardrobes/closets, separate sitting areas, and refrigerators

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 8:30 AM for a fee: USD 12 for adults and USD 6 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Racquetball/squash
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/game room
  • Babysitting (surcharge)
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Turndown service
  • Wedding services

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No elevator
  • Tile flooring in room

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 11:30 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from September 16 2024 to December 27 2025 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 12 for adults and USD 6 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Randholee Resorts Hotel Kandy
Randholee Resorts Kandy
Randholee Resorts
Randholee Resort Kandy
Randholee Resort
Randholee Kandy
Randholee
Randholee Luxury Hotel Kandy
Randholee Resort & Spa Hotel
Randholee Resort & Spa Kandy
Randholee Resort & Spa Hotel Kandy

Frequently asked questions

Does Randholee Resort & Spa have a pool?

Yes, this property has an outdoor pool.

Is Randholee Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Randholee Resort & Spa?

Self parking and valet parking are free at this property.

What time is check-in at Randholee Resort & Spa?

Check-in start time: 2 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Randholee Resort & Spa?

Check-out is at noon.

Where is Randholee Resort & Spa located?

This family-friendly Kandy hotel is located in the historical district, within 3 mi (5 km) of Amaya Medical Center, New Ranweli Spice Garden and Royal Botanical Garden. University of Peradeniya and Ceylon Tea Museum are also within 3 mi (5 km).

Randholee Resort & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 24 out of 69 reviews" "
Rating 8 - Good. 32 out of 69 reviews" "
Rating 6 - Okay. 7 out of 69 reviews" "
Rating 4 - Poor. 2 out of 69 reviews" "
Rating 2 - Terrible. 4 out of 69 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing food, staff and what a view from the infinity pool.
Stayed 1 night in Feb 2024

6/10 Okay

Chitra

Travelled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2023

8/10 Good

Jude

Stayed 2 nights in Jan 2023

6/10 Okay

Dion

Liked: Cleanliness, staff & service
Lost Booking
When we arrived, no details of our booking. Eventually found it but advised they were booked out. Offered smaller room to what was booked which we rejected, so they upgraded to Super Deluxe. We were at check-in for 40 minutes so this was very slow. Room was fine and comfortable. Many power cuts. The food in the restaurant was great and the pool was wonderful with a fantastic view. Staff were friendly.
Stayed 1 night in Jan 2023

8/10 Good

Constantine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are great, spa and restaurant not so much.
The view is outstanding and the service was very attentive. Be warned that the spa is a total scam. We paid for a one hour massage for my girlfriend and a pedicure and foot massage for myself. We both received twenty minutes of basically random touching, nothing resembling a massage and they stopped. They didn’t speak English well enough to even comprehend that I had requested a pedicure despite us clarifying it three times. Also no bar currently which was a bummer and outrageously slow service in the restaurant for even simple requests . The room itself was amazing. Zero complaints on that front.
Stayed 2 nights in Jan 2023

10/10 Excellent

Barbara, New York

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The very good Service for decent money. I would recommend this place. Thank you.
Stayed 2 nights in Apr 2022

10/10 Excellent

Terence

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hill top delight
Beautiful hotel and room, friendly stuff and great views, was a great base to explore the area.
Stayed 2 nights in Sep 2019

2/10 Terrible

Sandy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
i have paid from my local debit card they have charge extra money from Me when i check with them they have told me to contact the bank and they refused their mistake and blame to me its not fair
Stayed 1 night in Oct 2019

8/10 Good

Huzefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Awesome Hotel and Awesome view and even pool is great
Stayed 2 nights in Sep 2019

8/10 Good

Huzefa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel and Awesome view
Awesome Hotel and Awesome view
Stayed 2 nights in Sep 2019

8/10 Good

Thileepan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, amenities
In deluxe room dirty towel, food poor. Veiw from a room nice
Stayed 1 night in Apr 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service
Worst WiFi ever
Interesting hotel, WiFi is terrible no signal even when management acknowledged and said they had fixed. The shower leaked into the bedroom. Went for dinner as it was the only option in the locality and the napkins on the tables where filthy. Thank god it was a one night stay.
Stayed 1 night in Mar 2019

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brief overnight stay
Stayed in a deluxe room in the new building. Very modern and comfortable. Food was average.
Stayed 1 night in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectacular view......good buffet breakfast I think they were a bit dubious about me at first as I rocked up on a bike without booking but all sorted itself out.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018

2/10 Terrible

Debabrata

Liked: Cleanliness, room comfort
Disliked: Staff & service
Very Poor Experience at Randholee
The stay at Randholee turned into a very poor experience. The staff of the hotel is forever asking for payment in cash in every service you take or any place you visit. Repeatedly telling us that water bottles cost money. Eating in hotel costs cash, repetitively reminding us. Not a professional staff at all, neither well trained. If they are so worried about cash from international travelers, they should stop running a luxury resort. Extremely poor experience overall.
Stayed 4 nights in Dec 2018

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with exemplary service. Po
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Palitha

Hotel with tranquility and beautiful views
Lovely restful place with beautiful views and tranquility of the mountains. Very good fitness and friendly staff.
Stayed 1 night in Aug 2018

4/10 Poor

dave, marrickville

Liked: Room comfort
Disliked: Cleanliness, staff & service
Good hotel going downhill
From previous reviews, I can only assume there is new management as the staff and food were so much worse than anyone mentioned in previous years. Very disappointed. Food was particularly unappetising at every mail for 3 days: we ended p eating store-bought snacks rather than eat there. Jacuzzi on the balcony and size of the room were great but for the rest, it was not good.
Stayed 3 nights in Jul 2018

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 5 nights in Jul 2018

2/10 Terrible

Vijai, Dallas, Texas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad location
Room furnishing poor quality; dirty bath room; torn and smelling towels; there is nothing good to talk about this hotel. Charged for breakfast even though it was included in base room rate; and list goes on...................
Stayed 2 nights in Apr 2018

6/10 Okay

Gary, United Kingdom

Liked: Staff & service, room comfort
Not Luxury, nice hotel with great views.
This hotel is fine but not luxury as stated on their website. The room was big and comfortable however the carpet and curtains could do with cleaning. Food was average, would’ve expected more of local choices rather than the more westernised options (especially breakfast). The pool looked nice for photos but up close was quite dirty with a lot of leaves (unavoidable given overhanging trees) but also some dead bugs, wasn’t appealing for swimming. Staff very friendly! Overall fine for short stay!
Stayed 3 nights in Apr 2018