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Club Hotel Dolphin

4.0 star property
Elegant beach resort and 2 outdoor swimming pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Club Hotel Dolphin

2 outdoor pools, pool umbrellas, sun loungers
Aerial view
Property grounds
1 bedroom, Egyptian cotton sheets, premium bedding, minibar
Interior entrance

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Gym
    Gym
  • Pool
    Pool
  • Spa
    Spa
  • Room service
    Room service
  • Breakfast available
    Breakfast available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Family Room, 2 Twin Beds

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room, 2 Twin Beds

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 4
  • 2 Twin Beds

View all photos for Luxury Villa, Garden View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Luxury Villa, Garden View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Junior Suite

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Family Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Superior Room, 1 King Bed

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Terrace, Poolside

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Superior Room, 2 Twin Beds, Terrace, Poolside

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Superior Room, 2 Twin Beds

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 2 Twin Beds (AT)

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Superior Room, 2 Twin Beds (AT)

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Egyptian cotton linens
Premium bedding
  • Sleeps 3
  • 2 Twin Beds

View all photos for Luxury Villa, Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Luxury Villa, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, Sea View

1 bedroom, Egyptian cotton sheets, premium bedding, minibar

Superior Room, Sea View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Free cribs/infant beds
LCD TV
Blackout drapes/curtains
Separate bedroom
Egyptian cotton linens
  • Sea view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

Similar properties

2 outdoor pools, pool umbrellas, sun loungers
Jetwing Blue
Pool
Spa
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Parking included
7.8 out of 10, Good, (346)
The price is CA $244
CA $317 total
includes taxes & fees
Nov 26 - Nov 27
Jetwing Blue
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About the area

Map
Kammala South, Wennappuwa

What's nearby

  • Negombo Beach Park - 15 min drive - 10.4 km
  • Negombo District General Hospital - 16 min drive - 12.4 km
  • Ave Maria Convent - 17 min drive - 12.4 km
  • Negombo Fish Market - 18 min drive - 13.7 km
  • Negombo Beach - 20 min drive - 9.1 km

Getting around

  • Railway Station Negombo - 27 min drive
  • Bandaranaike Intl. Airport (CMB) - 43 min drive

Restaurants

  • ‪Pizza Hut - ‬9 min drive
  • ‪Kumudu Vally Resort - ‬8 min drive
  • ‪Ranowell - ‬9 min drive
  • ‪Sha Bojunhala - ‬9 min drive
  • ‪Lords Fine Restaurant, Art Gallery and Cocktail Bar - ‬16 min drive

About this property

Club Hotel Dolphin

Upscale family-friendly resort by the ocean
Take advantage of a nightclub, a poolside bar, and a grocery/convenience store at Club Hotel Dolphin. Adventurous travelers may like the horseback riding, beach volleyball, and archery at this resort. Indulge in a manicure/pedicure, a body scrub, and a facial at Senses Spa, the onsite spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and international cuisine. Fitness classes and yoga classes are offered at the gym; other things to do include kayaking and racquetball/squash. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy perks such as:
  • 2 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and an outdoor tennis court
  • A roundtrip airport shuttle (surcharge), supervised childcare (surcharge), and karaoke
Room features
All 154 rooms include comforts such as 24-hour room service and premium bedding, as well as thoughtful touches like laptop-friendly workspaces and air conditioning.
Extra amenities include:
  • Egyptian cotton sheets, rollaway/extra beds (surcharge), and free cribs/infant beds
  • Bathrooms with hydromassage showers and bidets
  • 32-inch LCD TVs with cable channels and DVD players
  • Balconies or patios, wardrobes/closets, and electric kettles

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site
  • Free valet parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:00 AM for a fee: LKR 25 for adults and LKR 15 for children
  • 2 restaurants
  • 3 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Flippers Bar
  • Sands Restaurant
  • The Cove Bar
  • Waves Restaurant

Things to do

  • 2 outdoor pools
  • Archery
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Gym
  • Horseback riding/rentals
  • Karaoke
  • Kayaking
  • Library
  • Mini golf
  • Nightclub
  • Outdoor tennis court
  • Playground
  • Racquetball/squash
  • Shopping
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • DVD player
  • Free crib
  • Grocery/convenience store
  • Laundry facilities
  • Mini golf
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference center (1,851 square feet of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 3 floors
  • Banquet hall
  • Built in 1983
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for LKR 4000.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • New Year's Eve (31 December) Gala Dinner per adult: LKR 15820
  • New Year's Eve (31 December) Gala Dinner per child: LKR 7910 (from 3 to 12 years old)

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately LKR 25 for adults and LKR 15 for children
  • Airport shuttle fee: LKR 7000 per vehicle (one way)
  • Rollaway bed fee: LKR 4000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 5 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision

Property is also known as

Club Dolphin Hotel
Club Dolphin Waikkal
Club Hotel Dolphin
Club Hotel Dolphin Waikkal
Dolphin Club Hotel
Hotel Club Dolphin
Hotel Dolphin
Club Hotel Dolphin Sri Lanka
Dolphin Hotel Sri Lanka
Dolphin Hotel Waikkal
Club Hotel Dolphin Wennappuwa
Club Dolphin Wennappuwa
Resort Club Hotel Dolphin Wennappuwa
Wennappuwa Club Hotel Dolphin Resort
Club Dolphin
Resort Club Hotel Dolphin
Club Hotel Dolphin Resort
Club Hotel Dolphin Wennappuwa
Club Hotel Dolphin Resort Wennappuwa

Frequently asked questions

Does Club Hotel Dolphin have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

How much does it cost to stay at Club Hotel Dolphin?

As of Nov 21, 2024, prices found for a 1-night stay for 2 adults at Club Hotel Dolphin on Dec 1, 2024 start from CA $159.23, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Club Hotel Dolphin pet-friendly?

No, pets are not allowed at this property.

How much is parking at Club Hotel Dolphin?

Self parking and valet parking are free at this property; nearby parking is also free.

What time is check-in at Club Hotel Dolphin?

Check-in start time: 2:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Club Hotel Dolphin?

Check-out is at noon.

Does Club Hotel Dolphin provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of LKR 7000 per vehicle applies.

Where is Club Hotel Dolphin located?

Located near the airport, this family-friendly resort is within 9 mi (15 km) of Negombo Beach, Negombo Fish Market, and Negombo Beach Park. Dutch Canal and St Anthony's Church are also within 9 mi (15 km).

Club Hotel Dolphin Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 46 out of 104 reviews" "
Rating 8 - Good. 47 out of 104 reviews" "
Rating 6 - Okay. 6 out of 104 reviews" "
Rating 4 - Poor. 3 out of 104 reviews" "
Rating 2 - Terrible. 2 out of 104 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

9.6/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Ivana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Over priced rundown hotel
We booked this hotel for our last night in Sri Lanka and it was by far the most rundown hotel we have stayed in. We booked the most expensive ($260 per night) room that they offered “ beach villa”. The room was in poor condition and looked nothing like a villa. Tv didn’t work and bed sheets were old and room was not clean. Ac blows directly on the bed so you can choose to either be freezing or be super hot. The hotel is on the beach but far from easy access to anything near by. Dinning options are at the buffet only and it’s like a 2 star restaurant. The buffet is $15 per person, kinda high for the quality of food and giving the fact you are in Sri Lanka. This hotel would be ok for $40 per night for someone that is on budget. $260 per night in Sri Lanka gets you by far nicer accommodation.
Stayed 1 night in Dec 2023

10/10 Excellent

Ciaran, Melbourne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious property even when near full occupancy. Staff always attentive and going extra mile. Good choice of food at buffet.
Stayed 9 nights in Mar 2020

8/10 Good

Grahame

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good but they have a lot to learn.
Overall good. They have a lot to learn regarding food selection compared to other all inclusive holidays we have taken especially Turkey. We booked B&B but were informed that we should take all inclusive as it represented good value. We don’t agree £70 each per day wasn’t good value at all unless you wanted to snuff yourself or get outrageously drunk!
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

10/10 Excellent

Bruce

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service. Highly recommended. Perfect for relaxing break.
Stayed 14 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
There are many dogs, which is first day a shock but later you can find there are kind and not dangerous and it is part of culture of this island.
Stayed 6 nights in Mar 2019

8/10 Good

Olgica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
+ Very nice resort. Wonderful huge pool and great pool area on the lawn. Beautiful beach too - and swimmable :). Animation team active. Nice main restaurant, lots of food choices. And tasty. Live music at times nice touch. Close to the airport, very good choice for a first or last stop in Sri Lanka. - Very large resort, not for those who prefer more privacy. Sometimes loud too. They take day guests (probably there for a meeting or something), so that at one point there were no more sun umbrellas left for us - which should not happen. A bit complicated to get around. Could have more of a local touch.
Stayed 4 nights in Jan 2019

8/10 Good

Dilshan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good place to relax
Overall it was a nice place to spend with my family. Mostly enjoyed in the pool area.
Stayed 1 night in Dec 2018

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family hotel
Loved the hotel and food. Pool was great too. We were AL but when I asked for banana milkshake it was not on the AL. I don’t drink so this was disappointing. Staff are very friendly.
Stayed 2 nights in Nov 2018

8/10 Good

Dani, Sydney

Liked: Cleanliness
Overall nice facility layout confusing. Staff really nice. Not much entertainment on offer. A little far out to bars, shopping & to find things to do. Food was good.
Stayed 6 nights in Sep 2018

8/10 Good

Bal, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel with character by the beach.
The staff are very helping and friendly. Always willing to help with any problems you may have. The hotel is not a modern type of hotel, but has lots of character. The two swimming pools are a bonus. The first is a large long stretched out pool with plenty of space for everyone. The other is a large quiet pool for those who want to swim or spend time in the pool with less noise. The eating areas are large and spacious. My only negative point is if you are a vegetarian. Then on some days the choice can be limited. But if you ask the head chef. They will try to make food to satisfy your vegetarian lifestyle the next time you eat. The beach can be littered with some rubbish bought in on the tide from the nearby towns. But the staff do clean it monthly. In August the tide can be a little strong.
Stayed 10 nights in Aug 2018

8/10 Good

Hesitha, Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with sea view and a large pool. Villa rooms are clean and spacious. Foods are delicious and more variations. The colored wrist band used to identify booking boarding is a nuisance make a discrimination.
Stayed 1 night in Aug 2018

6/10 Okay

Sudarshana

Waiting one and half hours for checking. Not much clean. Dinner is not satisfied.
Stayed 1 night in Aug 2018

10/10 Excellent

Mark, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very large resort, very good food
My wife and I stayed here earlier this month and - although we were only there for a night prior to flying back to Australia - we had a good time. The resort itself is really large and the staff are super friendly. The buffet food is excellent both in variety and taste. They offer an all-inclusive upgrade package for $30 US per person/per night - as at July 2018 - so if you're going to be here for a few days it would be well worth it to take this option, especially if you like a drink or 2...
Stayed 2 nights in Jul 2018

10/10 Excellent

Steve, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel and great location.
Fantastic location, beautiful beach, the sea is a bit rough, but there were people swimming in the sea although the red flags were flying everyday we were there. The staff are really friendly, great fun and very helpful. Both pool areas are very clean, food and drinks appear to be available at any time of day or night, although we were originally on a B&B basis, we went for the all inclusive on arrival and were not disappointed with what was on offer. Our room was a superior one with sea view, big room, the A/C and ceiling fan was great, our room could have done with a little refresh on some of the paintwork, but generally nice. We had a fabulous ten nights at the Dolphin and would definitely recommend this hotel.
Stayed 9 nights in Apr 2018

10/10 Excellent

Carrie, Perth, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good resort for a getaway
Excellent experience at Club Hotel Dolphin. We did find it to be a little isolated from the city but it was a good start to the trip with nice relaxing treatments in their spa.
Stayed 3 nights in Dec 2017

10/10 Excellent

Hoshang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Fantastic. The property is a real resort with all inclusive amenities and daily activities.
Stayed 2 nights in Dec 2017

10/10 Excellent

Hoshang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anazing
Excellent property staff amazing - all eager to help. Felt like a real vacation.
Stayed 2 nights in Dec 2017

6/10 Okay

Kim, Singapore

Liked: Staff & service
Disliked: Cleanliness
Nice layout of rooms on hotel grounds
Quite nice. Parking is on the road side - not sure if hotel security looks after this area. Decent room - with working roman blinds. Bathroom - ants and quite a few drain flies. :( Breakfast buffet nice spread. Friendly staff. Good service.
Stayed 1 night in Nov 2017

8/10 Good

gemma, saudi Arabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing family holiday
My husband and I took our 1 year old for our first holiday. We stayed in a pool access room which was exactly that with the bonus of bring close to the beach. Pool area and bar was perfect. Lots of different depth areas so my daughter could enjoy the pool, walking and sitting in the water. Food was good. Buffet varied day to day and had a good selection. Very accommodating of chn and will cook what they need. Allowed late checkout as our daughter was sleeping and didn't remove all inclusive band so we could eat lunch after check out. Kids club was great, esp the indoor playroom. Staff there were very friendly and let us use the room after checking out over their lunch break. Overall we would recommend this hotel 😊
Stayed 7 nights in Oct 2017

8/10 Good

sue, london

Liked: Cleanliness, staff & service, room comfort
Nice hotel, close to the beach.
Had a lovely four day stay at this hotel. It was a bit secluded from anywhere around it. Very clean, and staff very polite. We were Bed and Breakfast, so ate in the hotel for our evening meals, as no where else nearby. Food was good, but there was not really many plain dishes if you didn't like curries and other more exotic dishes. Therefore, would not recommend it for children. Entertainment very quiet at nights, singer on keyboard, animation sow three nights a week ( not all that) and a disco that no one attended! Pool side was nice, no problem getting beds. Overall had a good stay, but a little quieter than I expected.

10/10 Excellent

Iresha, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and excellent customer service
Very friendly staff. Went out of their way to make our stay wonderful. Clean and beautiful setting Beachfront with shady trees Very relaxing Will go again

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel. Clean rooms and nice staff. Near to the beach

8/10 Good

Zoe & Gwyn, UK

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel but staff could have been better
We stayed at the hotel for one night only. The check in was nice and we were welcomed and given a welcome drink. Our room was clean and in good condition and nicely located right beside the pool with a nice outdoor seating area. We ate lunch and dinner at the hotel and the food was nice. The service was good. The following day we spoke to the reception about arranging a taxi for us to get to the airport that evening, we were told to leave it with them and they would organise this for us. When we went to check this was all in place about 30mins before we wanted to depart we were told this hadn't been done and there were no taxis - no solution offered just no taxis. We explained that we HAD to get there and could we perhaps get a tuk tuk. They agreed however couldn't seem to care less about helping us with our departure. The hotels focus seems to be on the guests staying for longer periods of time (and all inclusive) with less care and attention given to those staying only a day or two and only bed and breakfast. Whilst it is a nice hotel - given the price I would hav expected better Custer service and therefore probably wouldn't stay here again.

8/10 Good

Saman

Liked: Cleanliness, staff & service, room comfort