Jefferson Mall Tours and Activities

Very nice place would stay here again

Loved the aesthetics, decor, and convenience of the location. However I do have a few issues that will make me not stay here again. Overall stay was decent but prefer a bigger brand hotel as they are more accomadting with issues, and amenities in the hotel. One and done. Upon arrival, Wednesday I was greeted by a wonderful, courteous agent who checked me in with no problem. Later that night, I discovered the heat wasn't working and called the front desk. A young lady answered and advised someone would be up. An hour later and no one came. I called and was told the maintenance was gone and only option was to switch rooms. We were there all day, after traveling from GA and unpacked to check out Sunday. No apology or compensation was offered and the customer service was definitely lacking with their response to the huge inconvenience. I eventually spoke to the manager (who wasn't the most welcoming or empathetic) and she comped me $20. Something is better than nothing, I guess. CONS: not enough lights in the rooms it was too dark even with them all on, no shower door that closes (there was an opening that made showering a mess and cold-had to pre steam the bathroom and still was a draft) no pool or fitness, no micro for usClub next door that is open until 4am Friday and Saturday and you will FEEL AND HEAR THE MUSIC ALL NIGHT.(left side if you're looking at the hotel from the street) Ask for rooms on the right(valet side) but I'm sure its still bad as the club is right there..

Helpful, friendly staff