2/10 Terrible
sergio isaac
Travelled with family
Mar 10, 2024
Disliked: Cleanliness, staff & service, amenities
We arrived and they could not find our Expedia reservation. They had us waiting for almos 4 hours before giving us a room!! Besides the employies at front desk rude and not helpful at all. They complete ignored us most of the time. Last but not least we book a 3 person bedroom and they gave us a one bed room only suitable for 2. When I went to complain they told me that was tue only option and they offered an extra mini bed with additional cost when I had alreeady paid for 3
Then the next day we asked for the airport shuttle and they wanted to charge me also for it when it’s supposed to be a service from the airport hotel and the costo was 5 times more than taking a normal taxi
Terrible experience over all!!!