JaM Cellars Tours and Activities

My husband and I stayed at White House Inn for 4 days, as a treat for me during some difficult hospital appointments. The photos looked lovely but sadly our stay was spoiled by non-existent housekeeping, dreadful breakfasts and very poor customer service. On arrival, we were asked if we would like housekeeping for our stay, but this never materialized. I complained twice and, on our last day, we did get a few extra towels, some shower gel and our room was tidied. They state breakfast is until 9.30 am, but the 1st morning there was nothing left at 9:00 am, the dining room was a shambles with dirty dishes everywhere and no clean tables. When I asked the staff if they could replenish the food, they were rude and unhelpful. It was the same the 2nd morning. There was no coffee and the espresso machine was not working, the food had nearly all gone and the tables were left with dirty dishes everywhere. Only on our last day was any breakfast available. Finally, on our last night, the piped music in the lobby was left on all night and I could not find anyone to help turn it off. I spoke with a member of staff about all this, and she advised me to email the hotel. I did this but nobody has replied to my email. I have also telephoned the hotel twice but have not been able to get through. I feel so disappointed, that I had to write this. I would definitely not stay there again; their customer service is awful and I do not recommend this hotel if you are looking for a relaxing break.

Loved this place so much. Will definitely return!

Our first stay and we will definitely stay again. We love the gardens (I'd never seen so many hummingbirds at one time.), the homely feel, the cleanliness and the quality of food offers at their two dining options. We had breakfast and dinner at the Farmstand. It's near Armstrong Redwoods. We had tastings at Gary Farrell Winery where our tasting fee was waived because we stayed at Farmhouse Inn. We didn't expect that. Thank you! We loved their wine and we had a few bottles shipped home. The only minor issues was that either HVAC or water heater system kicking in at dawn that woke me up but my husband slept through it. :) I'd like to mention that the quality of toiletries offered was superb. I bought a set from the front desk. Also thank you for the "welcome" bottle of wine and chocolates. This place takes the world "HOSPITALITY" seriously. I highly recommend them. This was our first visit in Sonoma and we will keep Farmhouse Inn in our sweet memories. We will be talking about it for a long time. Thank you so much, Joe. It was nice meeting you and chatting with you for a bit at the fire pit. We truly enjoyed our stay.