Hines Vacation Packages

Front desk was very nice qnd professional.

The property itself is in a great location and offers good value for the price. However, the experience was unfortunately overshadowed by poor customer service. Upon booking, we received multiple links with different sets of information—one with property details, another with check-in instructions, and other links as well. Assuming there was a master link as the webpage seemed to suggest, we missed the one specifically for check-in. When we arrived just after 4pm on 04/17, we used the keypad to contact the property for assistance. The woman who answered the call was unnecessarily rude and dismissive—something that could have been avoided with a simple, helpful response. A little courtesy goes a long way, especially in hospitality. The stay itself was fine, but the unprofessional attitude of certain staff members left a lasting negative impression. With better communication and a more respectful approach to guests, this property could truly stand out.

Great location and amazing staff and accommodations! Will definitely be staying here again very enjoyable!

Good property if you don’t need housekeeping ($100 daily) and you don’t mind having to pull up to a closed garage and make a phone call for them to open it for you as there’s no codes. Other than being very inconvenient and having a front desk, that’s designed to accommodate the residence and therefore lacks the traditional pleasantries of a hospitality hotel, the rooms themselves are nice. But forget about service from this property! It’s a residential property that has a hotel feature that is minimally staffed, and Lax the traditional hotel amenities