Hartburn Vacation Packages

Friendly staff and the place was clean and tidy. The outside is a mess. Don't book breakfast, they don't actually offer it. It's fine for a night but I wouldn't want to stay much longer simply because of the lack of facilities.

The location of this property was wonderful. Close to transportation and many food options. Staff were very attentive. We stayed in the Aparthotel section of this property, 2 bedrooms, 2 baths and large, open kitchen-living area. Only criticism is that the carpets and living area sofas need replacement.

This hotel is right next to the main, central train station of Newcastle upon Tyne, and walking distance to the city's historical, entertainment and cultural districts, including Quayside, Newcastle Castle, the Baltic gallery, and Earl Grey Monument. The property is a heritage 1800's era building that has been reasonably modernized, but showing its vintage. My room was comfortable but not soundproofed, so you could hear the trains and the late night entertainment district sounds of party-goers. To the hotel's credit, free ear plugs are provided. This noise issue didn't overly concern me, but guests who are "light sleepers" might be affected. The staff that I intereacted with were cordial and helpful. Overall, a pleasant stay. I would recommend.

service and staff excellent cant wait for our stay in October breakfast was lovely

There was an contemporary design focus but not so much on practical functionally. The shower was difficult to use and spread water in undesirable areas. It would have been nice if it had a small fridge to keep drinks and take out food cool.