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TORTUE HAMBURG

Hotel with 3 restaurants, near Miniatur Wunderland

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Photo gallery for TORTUE HAMBURG

Double Room (Grande)
3 restaurants, French cuisine
Lobby
3 restaurants, French cuisine
Room amenity

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service
  • Air conditioning
  • 24/7 front desk
  • Parking available

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Double Room Classique

Double Room (Classique)

Double Room Classique

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Hair dryer
Bathrobes
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Petite

Double Room (Petite)

Double Room Petite

Highlights

Air conditioning
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Hair dryer
Bathrobes
  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Grande

Double Room (Grande)

Double Room Grande

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Hair dryer
  • 377 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Petite Suite

Petite Suite

Petite Suite

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Hair dryer
  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment

Apartment

Apartment

Highlights

Air conditioning
Free cribs/infant beds
Free minibar items
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Premium bedding
Hair dryer
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior

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8.4 out of 10, Very good, 316 reviews
The price is CA $104
CA $124 total
includes taxes & fees
May 11 - May 12
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About the area

Map
Stadthausbrücke 10, Hamburg, 20355

What's nearby

  • Hamburg City Hall - 8 min walk - 0.7 km
  • Miniatur Wunderland - 14 min walk - 1.2 km
  • Reeperbahn - 18 min walk - 1.5 km
  • Elbe Philharmonic Hall - 20 min walk - 1.6 km
  • Hamburg Cruise Center - 3 min drive - 2.4 km

Getting around

  • Stadthausbrücke S-Bahn - 2 min walk
  • Michaeliskirche Hamburg Station - 10 min walk
  • Hamburg Airport (HAM) - 32 min drive

Restaurants

  • ‪Kimchi Guys - ‬2 min walk
  • ‪Edelcurry - ‬1 min walk
  • ‪Public Coffee Roasters - ‬3 min walk
  • ‪Rheinischer Hafen - ‬3 min walk
  • ‪Kardelen - ‬4 min walk

About this property

TORTUE HAMBURG

Boutique hotel near Miniatur Wunderland
Close to Elbe Philharmonic Hall and St. Pauli Piers, TORTUE HAMBURG provides a terrace, dry cleaning/laundry services, and 5 bars. Be sure to enjoy French cuisine at one of the 3 on-site restaurants. Stay connected with free in-room WiFi.
You'll also enjoy perks such as:
  • Full breakfast (surcharge), valet parking (surcharge), and a 24-hour front desk
  • Smoke-free premises, concierge services, and a banquet hall
  • Meeting rooms, newspapers in the lobby, and a porter/bellhop
  • Guest reviews say great things about the helpful staff
Room features
All 128 rooms include comforts such as premium bedding and air conditioning, as well as perks like free stocked minibars and bathrobes.
Other amenities include:
  • Hypo-allergenic bedding and down comforters
  • Bathrooms with showers and free toiletries
  • 55-inch flat-screen TVs with cable channels
  • Electric kettles, daily housekeeping, and desks

Languages

English, German

Similar properties

Interior

Fraser Suites Hamburg

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
9.4 out of 10, Exceptional, 804 reviews
The price is CA $258
CA $276 total
includes taxes & fees
May 4 - May 5
Fraser Suites Hamburg

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (EUR 39 per day)

Food and drink

  • Full breakfast available for a fee 7:00 AM to 11:00 AM on weekdays and 7:00 AM to 1:00 PM on weekends; EUR 55 for adults and EUR 19 for children
  • 3 restaurants
  • 5 bars/lounges
  • Snack bar/deli

Restaurants on site

  • bar noir
  • brasserie
  • chez l'ami
  • jardin TORTUE
  • JIN-GUI

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2018
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 30 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately EUR 55 for adults and EUR 19 for children
  • Valet parking fee: EUR 39 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Tortue Hamburg Hotel
Tortue Hotel
Tortue Hamburg Hotel
Tortue Hamburg Hamburg
Tortue Hamburg Hotel Hamburg

Frequently asked questions

Is TORTUE HAMBURG pet-friendly?

Yes, TORTUE HAMBURG allows dogs (limit 1 total). There's a fee of EUR 30 per pet, per night. Service animals are exempt from fees.

How much does it cost to stay at TORTUE HAMBURG?

As of Apr 24, 2025, prices found for a 1-night stay for 2 adults at TORTUE HAMBURG on May 13, 2025 start from CA $291.49, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at TORTUE HAMBURG?

Valet parking is available for EUR 39 per day.

What time is check-in at TORTUE HAMBURG?

Check-in begins at 4:00 PM. Late check-in is available during limited hours.

What time is check-out at TORTUE HAMBURG?

Check-out is at noon.

Where is TORTUE HAMBURG located?

Located in Hamburg City Center, this boutique hotel is within a 15-minute walk of Neuer Wall, Hamburg City Hall, and Miniatur Wunderland. St. Pauli Piers and Reeperbahn are also within 1 mi (2 km). Stadthausbrücke S-Bahn and Rodingsmarkt U-Bahn are within a 5-minute walk.

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TORTUE HAMBURG Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 391 out of 485 reviews
Rating 8 - Good. 71 out of 485 reviews
Rating 6 - Okay. 14 out of 485 reviews
Rating 4 - Poor. 2 out of 485 reviews
Rating 2 - Terrible. 7 out of 485 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel- lovely rooms decorated with sophistication and high ceilings. Service was impeccable also in the Brasserie and Petit Tortue restaurants. Well situated for shopping and seeing the city.
Stayed 2 nights in Apr 2025

10/10 Excellent

Oleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
I like breakfast
Stayed 2 nights in Apr 2025

10/10 Excellent

Stig Birk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for my business purpose. I know it sounds strange, but: It is the best shower in any of the many hotels I visit every year
Stayed 1 night in Feb 2025

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is very cozy, yet quite cool. Lots of dining and bar options. Area around is convenient for waking and shopping. The room we had was great. Super high ceiling, very modern and comfy. Comfortable bedding. I’d stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay at a wonderful hotel with the best staf

Everyone in the staff was always super kind and very serviceminded.
Stayed 3 nights in Oct 2024

10/10 Excellent

Diann

Liked: Cleanliness, staff & service, property conditions & facilities
The staff went over and above helping us figure out rental car replacement issues - they were great!
Stayed 2 nights in Dec 2024

10/10 Excellent

or

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 5 nights in Jun 2023

10/10 Excellent

Rasmus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow - we love it…. <3

Best of the best - Tortue offers a unique and close to all the best of Hamburg experience We would recommend everyone to stay at this lovely hotel, staf is amazing & will gesture you a pleasent stay
Stayed 4 nights in Dec 2024

10/10 Excellent

Petra

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel amazing breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. We will be back!
Stayed 3 nights in Sep 2024

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
The room was immaculate. Comfortable bed and nice bedroom with a good shower. Walkable to subway, shops and restaurants.
Stayed 2 nights in Oct 2024

10/10 Excellent

Niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once again - excellent stay. Best hotel in Hamburg.
Stayed 1 night in Mar 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
really lovely staff. Rooms are on the smaller size but okay for a weekend trip. perfect location to explore the city!
Stayed 1 night in Apr 2024

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in the apartment and found it perfect with many good options and shopping nearby. Will definitely stay again when in Hamburg and highly recommend.

10/10 Excellent

Agathe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Warm and cosy place ! Amazing staff!
Stayed 1 night in Jan 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel in the center of Hamburg

Nice hotel in the center of Hamburg. Excellent service and beautiful rooms. Breakfast is really good as well
Stayed 1 night in Jun 2023

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay at torture Hamburg. Would thoroughly recommend.
Stayed 4 nights in Jul 2022

10/10 Excellent

Niels

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High service level from experienced staff

Excellent service level alltrough check in to the check out. High service level from experienced staff in the brasserie restuarant and exellent breakfast offer. One of the best high level hotel offers in Hamburg at the moment.
Stayed 2 nights in Jan 2023

8/10 Good

Fraser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was lovely with very high ceilings giving feeling of space. Hotel is very close to shopping area though the area is a bit devoid of atmosphere early morning, evening and night. Food and beverage is very expensive in the hotel and I do draw a line at 30 Euros for breakfast.
Stayed 2 nights in Nov 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Treat yourself to something special

Modern, stylish and impeccably clean. Comfortable beds, attentive service and an absolutely outstanding breakfast. Great attention to detail. Will be back.
Stayed 2 nights in Feb 2023

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the architecture of the building with a court space, the bronze turtle at the entrance and the shower space in the room. The brasserie where we dined overlooks the court and it was a good option during the summer. the breakfast area is also quite pleasant. The breakfast menu is a little heavy on the egg side and the cake choices in the vitrine were not promptly replenished when out of available slices.
Stayed 1 night in Aug 2022

10/10 Excellent

Ross

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our short stay at Tortue. Very impressed with location of hotel. The finish of the lobby, brasserie and room were outstanding. Nice touches like complimentary mini bar. The staff were always extremely pleasant and helpful. The on site Bar Noir had very nice cocktails and it was lovely to sit out on the terrace in the evening. Pricing was fine, much like any other hotel bar. The one anomaly was a surprise €12 bottle of water which I thought was excessive. Overall I’d highly recommend this hotel for a short break
Stayed 1 night in Aug 2022

6/10 Okay

JOSE H L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at this hotel for 4 nights. On the first night the fire alarm went off at midnight. We stayed 20 minutes downstairs. The next day when we asked what happened they explained it was a false alarm and no apology was given to us. Great quality breakfast but extremely slow. It's served à la carte, so you have to wait forever for them to bring you what you ordered. Comfortable, clean rooms and attentive staff.
Stayed 4 nights in Jul 2023

4/10 Poor

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the hassle

Really enjoyed our stay at the time. However, upon check-in hotel took a deposit on my card which was due to be refunded at checkout. In spite of paying in full upon departure i am still waiting on a refund of this amount almost a month later. Hotel has assured me that it has been credited back but this hasnt happened and have had to contact my credit card company to resolve. Due to this fraudelnt activity I cannot recommend and would not return.
Stayed 1 night in Jul 2022

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles super
Stayed 1 night in Apr 2025