Friendly staff, good food, fantastic location right in the center of Hallstatt, comfortable and spacious room with pleasant view of the city square, easy to reach by train, we loved everything about the hotel. Our 6-year old particularly enjoyed feeding the ducks on the lakefront directly at the hotel, and the friendly and mellow resident cat, Rocky. It was a little challenge carrying our heavy suitcases up three flights of stairs: be warned that there is no lift. It can also be difficult to get hot water to the top floor for an evening shower (I ran the tap for 10 minutes without success) but I had no such problem in the morning. Other than these two (very) minor issues, we had a perfect stay and would visit again.