6/10 Okay
Jeremy C.
Sep 11, 2024
Beware of POA arbitrary enforcement
Second stay at Beachview. First time with Vacasa. Nicole is great, handled the complaints regarding soiled bed comforter and shower that was holding water while showering. The property management, Shoreline and the Home owner's association, should take note from her.
Home owners association has final say, over VRBO and Vacasa and were responsible for my rental vehicle being towed, despite having the parking pass displayed. The standard practice is to allow vehicles that fit, cars, vans, small trucks and the likes, at one point even full size SUV. There is a sign that says cars park under garage, trucks in the north lot, however all vehicle types are parked and no issues with passage or the ability of emergency vehicles to get through.
During my second stay, the on-site home owners association member or representative watches the camera system and allowed to make a decision to tow vehicles that she personally does not like, whether it is the vehicle or the operator, I am unsure, as I could not get her to speak with me regarding her reason for towing. John with Shore line refused to contact me back, only claiming he would reach out to the tow company, but could not guarantee the POA president would speak with me, only to not call back at all. The property is decent, bed is comfortable and issues will likely be addressed quickly, however, if you do not resemble the on site personnel or their family or people of their likes, you may endure additional vacation stress and cost.
Jeremy C.
Stayed 3 nights in Sep 2024