4/10 Poor
jenny
Travelled with family
Nov 18, 2024
Disliked: Staff & service, amenities
First time visiting Guanajuato, we were supper excited to arrive and check into the hotel. The reception area was very dark the receptionist was not friendly or helpful at all. We traveled for a wedding and book a full week at this same location. Our stay started out pretty normal, the hotel seemed extremely noisy not sure if it was the room we had. We came across an incident at the hotel, we noticed out personal property was touched/moved. When I say touched/ moved money was taken and passports moved from their original place. We went downstairs to the reception and informed the receptionist… she used the smallest paper to write down the information. It took a few days for the hotel cleaning lady to knock on our door and ask what the issue was. She began by saying she had not taken anything somewhat defensive I was so confused I was waiting for the hotel management to address the issue not the cleaning lady knocking at my door. I felt so bad for her as she was trying to plead her case however; things were moved and money was most definitely taken. I wished I would had used the safe but I honestly didn’t think we had too.
I would not return to this hotel front house staff was very unprofessional, poor management. I’m still shocked that management didn’t address this serious issue. We left the hotel with a very sour taste.
jenny
Stayed 5 nights in Nov 2024